Instruction manual

Troubleshooting
continued
RFT9739 Rack-Mount Transmitter Instruction Manual 73
Before You Begin Getting Started Mounting
Power-Supply and
Sensor Wiring
Output Wiring Startup Troubleshooting
7.4 Troubleshooting using the
transmitter display
Using the message screen, refer to the following sections to
troubleshoot:
• Overrange and sensor error messages
• Transmitter failure messages
• Slug flow and output saturated messages
• Informational messages
Not configured
After the user performs a master reset, the message display reads "NOT
CONFIGURED", indicating the flowmeter requires complete
characterization and reconfiguration. Use a HART Communicator or the
ProLink program to configure the transmitter. To perform a master reset,
see
Section 7.7
, page 79.
Transmitter failure
messages
If a transmitter failure occurs, the display produces one of the following
messages:
• "Xmtr Failed"
• "(E)eprom Error"
• "RAM Error"
•"RTI Error"
If a transmitter failure occurs, contact the Micro Motion Customer
Service Department.
Table 7-2
describes transmitter failure messages.
CAUTION
Transmitter failures are critical, and could cause
unintentional switching of process control devices.
The transmitter does not have any parts that are
serviceable by the user. If a transmitter failure is indicated,
phone the Micro Motion Customer Service Department:
• In the U.S.A., phone [phone], 24 hours
• Outside the U.S.A., phone [phone], 24 hours
• In Europe, phone [phone]
• In Asia, phone [phone]
Table 7-2. Using transmitter failure messages
Message Condition
Corrective action
Xmtr Failed Transmitter hardware failure Phone the Micro Motion Customer Service Department:
• In the U.S.A., phone [phone], 24 hours
• Outside the U.S.A., phone [phone], 24 hours
• In Europe, phone [phone]
• In Asia, phone [phone]
(E)EPROM error EPROM checksum failure
RAM Error RAM diagnostic failure
RTI Error Real-time interrupt failure