Instruction manual

68 RFT9739 Field-Mount Transmitter Instruction Manual
Troubleshooting
continued
7.4 Troubleshooting using the
transmitter display
If the transmitter has a display, use the message screen and refer to the
following sections to troubleshoot the flowmeter:
• Overrange and sensor error messages
• Transmitter failure messages
• Slug flow and output saturated messages
• Informational messages
Not configured
After the user performs a master reset, the message display reads "NOT
CONFIGURED", indicating the flowmeter requires complete
characterization and reconfiguration. Use a HART Communicator or the
ProLink program to configure the transmitter. To perform a master reset,
see
Section 7.8
, page 76.
Transmitter failure
messages
If a transmitter failure occurs, the display produces one of the following
messages:
• "Xmtr Failed"
• "(E)eprom Error"
• "RAM Error"
•"RTI Error"
Table 7-3
describes transmitter failure messages.
Table 7-3. Using transmitter failure messages
CAUTION
Transmitter failures are critical, and could cause
unintentional switching of process control devices.
The transmitter does not have any parts that are
serviceable by the user. If a transmitter failure is indicated,
phone the Micro Motion Customer Service Department:
• In the U.S.A., phone [phone], 24 hours
• Outside the U.S.A., phone [phone], 24 hours
• In Europe, phone [phone]
• In Asia, phone [phone]
Message Condition Corrective action
Xmtr Failed Transmitter hardware failure Phone the Micro Motion Customer Service Department:
• In the U.S.A., phone [phone], 24 hours
• Outside the U.S.A., phone [phone], 24 hours
• In Europe, phone [phone]
• In Asia, phone [phone]
(E)EPROM error EPROM checksum failure
RAM Error RAM diagnostic failure
RTI Error Real-time interrupt failure