EasyTouch RV 351 Manual

Installation Troubleshooting

The most common problem is not knowing the thermostat operation. If the system is running a

heating or cooling cycle, the set point will turn red for heating and blue for cooling. When the

thermostat turns white, the heat pump, heat strip and furnace should all be off. The fan may continue to

run for a while after the cycle completes. If a fan is left in a manual mode, it will not shut off.

WIFI Troubleshooting

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• SSID (Network name) and password are both case sensitive.

• Be sure you are connecting to a 2.4 GHz network and not a 5GHz or 6GHz network.

• Set the security to WPA2 and TKIP+AES if you are having trouble.

• The thermostat has a limit of 31 characters for the SSID and 50 for the password.

• The number of devices limit for the network is not full.

• The WIFI source is not out of range or metal partitions blocking the signal

• Reset the router to renew the DHCP lease.

• If you are in a metal enclosure, try moving the router or thermostat a few inches (even if

temporary) and trying again.

• If using MAC filtering, add the thermostat to the allowed devices list.

• Be sure the router SSID is not set for “Hidden”.

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• The router must have an internet connection

• Server may be down, check back at a later time

• Be sure there is no firewall in the router blocking the incoming messages (port 443, HTTPS).

Fault Messages

• Freeze Fault: Temperature of inside coil has dropped below 30°F (-1°C). The compressor will

turn off and the fan will run until the inside coil sensor temperature reaches 54°F (12°C). The

compressor will then run again if required. This fault can mean the air flow is restricted, filter is

clogged, outside coils are dirty, refrigerant is low, humidity is very high, or the sensor is bad if

becomes a recurring problem.