User Manual
10
FAQ and Troubleshooting
Problem
Solution
Home RTX
does not turn
on.
Check the USB power connection.
Make sure you press and hold the power button
for at least 3 seconds.
Audio breaks up
or wireless
range is too low.
Make sure the antenna is attached securely and
positioned correctly.
Move the RTX away from other 2.4 GHz
equipment such as Wi-Fi routers and
microwaves.
No sound/audio
output
Check the cables to make sure they are
connected to the correct jacks.
Press play on your music source
Check to make sure your volume is set to a
listenable level.
Static or noise
in the audio
Make sure to use the supplied USB adapter and
cable as PC USB ports can introduce noise.
Move the RTX away from any ampliers or
powered speakers.
Make sure the RTX is cabled to the correct line
level input or output on your stereo receiver.
Can’t pair my
device with the
Home RTX
Make sure the Home RTX and the device you’re
pairing with are right next to each other.
Make sure all other Bluetooth® compatible
devices you’re NOT trying to pair with are
either powered off or Bluetooth® disabled.
Make sure you have the correct mode selected;
one device must be the transmitter and one
device must be the receiver. Devices such as
Smartphones, tablets, and laptops are
transmitters, and devices such as headphones
and speakers are transmitters.
Make sure both devices are in pairing mode.
LED equipped devices will typically ash fast
when in pairing mode and ash slow when
connected.
Make sure your device is compatible with the
wireless A2DP Bluetooth® stereo audio prole.