Brochure

Ordering Information
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ORDERING INFORMATION
Extended Hours
To serve you better, our sales support department hours of operation are:
Monday - Friday 7:30 am to 5:30 pm CST
Products may be ordered and inquires may be sent 24 hours a day, 7 days a week via fax or e-mail.
How To Order
Units and accessories are ordered through authorized Mi-T-M dealers and distributors.
- Be prepared to advise the Mi-T-M Sales Support Representative of your Mi-T-M account number, model numbers, parts and descriptions.
- Indicate your purchase order number and full name on order.
- Specify exact shipping instructions.
- With fax and/or mail-in orders, give full name, Mi-T-M account number, zip code and telephone number.
Phone Fax Mail Internet E-mail
563-556-7484 563-556-1235 50 Mi-T-M Drive, P.O. Box 50 www.mitm.com [e-mail]
800-553-9053 Peosta, IA 52068
Internet – www.mitm.com
Our website may be instantly accessed and offers:
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4-color viewing of products and specifications - A listing of service centers throughout the country
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A site search to find the equipment that's right for you - How-To Videos
- Quick e-mail access for questions and information requests about specific models or product lines
- On-line parts ordering and access to parts listings for the full Mi-T-M product lines
Sales Policy
Products are sold through authorized Mi-T-M Dealers, National Accounts and Original Equipment Manufacturer’s (OEMs) as recognized by
Mi-T-M. All new customers must complete a credit application. Mi-T-M will perform a credit check and upon approval the customer will
receive an account number and a line of credit.
Production Schedule
Customers can anticipate a lead time of one week for cold water pressure washers, air compressors, air compressor/generator combinations,
air compressor/generator/welder combinations, portable generators, portable heaters, jobsite boxes, wet/dry vacuums and water pumps;
a two week lead time for hot water pressure washers. Special units will require additional lead time.
Shipping
Orders shipped without specific shipping instructions are shipped "best way" as determined by the Mi-T-M shipping department.
Mi-T-M assumes no responsibility and makes no guarantees regarding air freight deliveries. Please allow seven working days before
requesting tracking on lost or late shipments. In an effort to deliver Mi-T-M products to our customers in a timely manner, Mi-T-M developed a
program where whole goods (pressure washers, air compressors, air compressor/generator combinations, air compressor/generator/welder
combinations, portable generators, portable heaters, jobsite boxes, wet/dry vacuums and water pumps) and parts are shipped from separate
locations in our facility. Our freight policy has not changed. Our customers are still responsible for outgoing freight on parts and whole goods.
This may be altered by minimum qualifying freight programs. Our goal is to process all orders as soon as we receive them, our system will no
longer allow additional items to be added to a previously processed order. Any additional orders will be handled as new orders.
Freight Terms
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All water treatment systems and parts – F.O.B. Peosta
- Any combination of pressure washers, air compressors, air compressor/generator combinations, air compressor/generator/welder
combinations, portable generators, portable heaters, wet/dry vacuums or water pumps – may qualify for prepaid freight
- Jobsite boxes – prepaid on 1,000 lbs. or more - Detergents – prepaid on twelve cases
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Parts – prepaid and add - Trailer units – prepaid and add
Warranty
All warranty claims and returns of goods for repair shall be governed by the express terms of the Mi-T-M warranty, limited to the replacement
of defective parts, as provided in the conditions of the Mi-T-M warranty. To submit a warranty claim online go to www.mitm.com and click on
Warranty Claims link on the home page.
Merchandise Return
Mi-T-M must be contacted before any product is returned. The customer will receive a Returned Goods Authorization (RGA) number prior to
the item being returned. Mi-T-M reserves the right to refuse returned products. Products must be in new and resalable condition. Products
must be current production components. All products must be returned freight prepaid at shippers expense. Products returned C.O.D. for
any reason will be refused. Credit not to exceed original purchase price will be issued for approved returned products. Returns are subject
to a 20% restocking fee.
Submission of Claims
All damages to merchandise – either internal or external – must be reported to the carrier shipping such merchandise to permit an inspection
report to be filed immediately. Claims of shortage of cartons, crates or boxes must be properly submitted to the carrier. Claims for errors or
shortages of contents must be submitted to Mi-T-M within 24 hours after delivery of such merchandise.
In a continued commitment to improve quality, Mi-T-M reserves the right to make component and design
changes when necessary.
WARNING: Cancer and Reproductive Harm - www.P65warnings.ca.gov.