Instruction Manual

9.1 General procedure for error messages
797 VA Computrace – Software
257
9 Troubleshooting
9.1 General procedure for error messages
Error messages and warnings are displayed in the CT797 window.
Read the information about the possible causes and the procedure
for their rectification and click the <OK> button.
9.2 Connection problems
Error message "Could not start the embedded system"
If this error message appears after starting the VA Computrace pro-
gram, the USB connection has not established. Possible solutions:
1. Switch on the 797 VA Computrace stand.
2. If the Computrace is on, try to restart the software.
3. If 1.) and 2.) were not successful: Close the software, switch off
the 797 VA Computrace stand, wait a moment, then restart
797 VA Computrace stand and software.
9.3 Software problems
Error message "Name or password incorrect"
If the login fails because no password is known any more, proceed
as follows:
1. Deinstall the software (see
Deinstallation, section 1.3).
2. Reinstall the software.
Error message "The file 'ecousb.sys' is needed"
This message indicates problems with the USB connection. Proceed
as follows:
1. Insert the installation CD into the CD drive.
2. Click on
<Browse>. Select the CD drive and click on <OK>.
Wrong language in Help
If you want to change the help language, reinstall the software us-
ing the Modify option and select the desired language.