Specifications

12
If your Metro is installed correctly, your fuel is dry and you
operate your re correctly, you will nd it to be a pleasure to
use. Metro’s many years of experience within the wood heating
industry has shown that dissatisfaction is mainly due to:
• unseasoned fuel
• faulty installation
• operational error
• or a combination of the above 3 points.
The following may be of assistance if you are experiencing any
of these problems.
SMOKE ENTERS THE ROOM WHEN THE METRO’S
DOOR IS AJAR (Possible reasons and solutions)
Check ue pipe joins:
If the ue pipe joins are not sealed correctly, the ue pipe will
not draw as well as it should. The ue pipe join connecting into
the ue spigot on top of the Metro is most critical, if this is not
sealed correctly, smoke will enter the room when the door is
ajar. To check this join is sealed correctly, run a match or lighter
ame around the join. If the ame is sucked into the spigot then
it is not sealed correctly. This check needs to be done when
the re is not going. Ensure you check the rear of the ue pipe/
spigot join, as due to the seam in the ue pipe, this is the most
common area for not being sealed correctly.
Ensure the fuel you are using is correctly seasoned:
If you are burning unseasoned fuel (wet), the re will cause
nothing but problems. The Metro won’t deliver much heat, it will
be lazy, smoke will enter the room when the door is ajar, and
the door glass will run black.
Flue pipe length is too short:
Add more ue pipe as the longer the ue system, the better the
draw of the ue pipe. Please note, if you did not purchase the
Metro ECO Flue System, you will not have the ECO Cowl which
increases draw. We highly recommend the Metro ECO Cowl is
tted as this will increase the draw. if you already have an ECO
Cowl and smoke is still entering the room, please add another
600mm length of ue pipe.
Downdraft:
If you have checked all of the above and the re is still smoking
into the room, it’s possible there may be a down draft issue.
Down draft can be caused by many variables, and it is purely
trial and error to ascertain the cause. Solutions may be:
• ‘H’ Cowl, designed purely for downdraft issues, but if you
have an ECO Cowl tted as standard, you will also need to
add another 600mm of ue pipe to compensate as the H
Cowl is shorter in length.
• Directional Cowl, designed for high wind areas.
Air control setting:
Ensure the air control setting is on high before opening the door
to reload, as this increases the draw up the ue pipe.
If your Metro did not smoke, but its starting too and
is getting worse:
The ue pipe is in need of a clean. It is recommended that the
ue pipe be cleaned every season, however if you are burning
the re on low a lot, or are using unseasoned fuel, ue pipe
cleans will be required more frequently.
Correct operation:
Modern day wood res need to be operated hard and fast,
more so than low and lazy to ensure the rebox and ue
pipe runs hot and efciently. If the re and ue pipe is up to
temperature it will perform extremely well, the smoke will draw
up the ue pipe with ease, and the re will produce good
amounts of heat.
if the re is operated on low a lot of the time, the door glass will
run black, the ue pipe will tend to block up more frequently
and the re will end up smoking into the room when reloading.
It’s better to have a small re running hard and fast, rather than
a big re running low and lazy.
OTHER ISSUES YOU MAY EXPERIENCE
I can smell smoke in the room after a low burn cycle:
The smell is creosote that will be seeping through the ue
pipe join or out of the ue spigot onto an external surface,
thus creating the smell in your room. The cause will be either
unseasoned fuel or incorrect operation on low burn cycles.
Creosote is very corrosive and excessive buildups will result in the
ue pipe and potentially the ue spigot and upper burn chamber
failing. Failure of ue pipe or rebox due to creosote build up is
not covered under warranty as excessive creosote build up is only
possible from either unseasoned fuel or incorrect operation.
The Metro is noisy as it heats up and cools down:
There will always be some expansion and contraction noise
as the Metro heats and cools. This can usually be reduced by
loosening three nuts at the rear of the appliance. To remedy,
locate the 25mm deep cavity at the rear of your Metro between
the ‘rear panel’ and the ‘inner rear heat shield’. You will see a
6mm nut and two 6mm bolt heads in this cavity. Using a 10mm
ring or open ended spanner, loosen all three so they are nger
tight only.
On all non-DV model Metro’s the air channel that allows the
combustion air to enter the re is tted to the top underneath of
the door opening. It is tted with two M6 bolts. Slightly loosen both
of these bolts. Note: This does not apply to the ECO DV models.
The Metro won’t turn down as much as it did
The door itself may need readjusting, the hinge and latch is
slotted and allows for movement. Loosening the hinge and
moving it back a few mm will make the door seal tighter and
stop air leaking into the re. The door and glass seals may be in
need of replacing, which is generally required every 3-4 years.
Familiarise yourself with the instructions on page 11 before
proceeding with this maintenance.
Troubleshooting your Metro wood re