User`s guide

14-1
14 WARRANTY INFORMATION
The seller warrants its hardware to be free from defects in material and workmanship
under normal and proper use for a period of 12 months from the date the hardware is
shipped from Metretek, Incorporated. The seller’s sole liability and the buyer’s sole
remedy for any breach of the foregoing provision is, at the seller’s option, the timely no-
charge repair or replacement of any defective hardware or part that Metretek inspects
and finds reasonable evidence that a defect in material or workmanship exists. The
buyer shall provide the labor required to remove the defective hardware and install its
replacement at no charge to the seller. The equipment will be shipped to the seller at
the buyer’s expense. The replacement or repaired equipment will be shipped to the
buyer at the seller’s expense.
Warranty claims to be honored under this warranty must be made promptly. Such
claims shall specify the nature and details of the claim, the date that the cause of the
claim was first observed, and the affected equipment’s unit serial number. Defective
equipment shall not be returned to the seller’s factory without prior authorization from the
seller. A copy of the claim’s documentation must be attached to the defective equipment
and sent to the seller’s manufacturing facility. Defective components replaced under this
warranty shall become the property of the seller.
The seller makes no representation or warranty other than those set forth in this
agreement. THE WARRANTY STATED HEREIN IS EXPRESSLY IN LIEU OF ALL
WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY
EXPRESSED OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. SUCH WARRANTY CONSTITUTES THE ONLY
WARRANTY MADE BY THE SELLER WITH RESPECT TO THIS AGREEMENT, THE
EQUIPMENT UNITS, OR THE SERVICES TO BE SUPPLIED HEREBY. THE SELLER
SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES
OF ANY KIND.
This warranty will not extend to equipment subjected to accident, to misuse, or to
alterations/repair not made and documented in writing by Metretek.
Returns Procedure
If it has been determined through troubleshooting that the problem cannot be resolved
without returning the equipment for repair, then a return authorization (RA) number will
need to be obtained. Please call 1-800-327-8559 or 1-321-259-9700 to contact the
repairs department for obtaining the RA number as well as the return form document
that should be filled out. When filling out the repair return form, it is beneficial to provide
a description of the problem with as much detail as is necessary to fully characterize the
symptom(s). This will assist our technicians in being able to narrow in on the problem,
and reduces the possibility that a unit will be returned to the customer with “no problem
found”. Intermittent type problems can be especially difficult to troubleshoot without a
detailed description of the symptoms.