Owner's Manual

V-A.01
3. Trouble shooting
Issue
Possible Reason
Solution
1.Check the network, ensure camera
Remote access
1.Camera fails to connect with Extra-net
connect well with Extra-net.
is not available
2.Carnera and Switd1 not in same
2. Set the camera and switch in same
segment.
segment.
Night vision is not
Power cable is extended or power
1.The extension should be within SM,
good, camera restart
supply is damaged cause low voltage.
or change a new power supply.
constantly
1.Lower power, and camera restart
1.Change the power supply.
Unable to control
constantly.
2. Reset communication to PELCOD,
the camera
2.Wrong communication settings.
9600, Address 1.
1.NVR can't support preset commands
1.Refer to 2.4 shortcut commands list,
over 64 digit.
start with 3X to replace.
Unable to run tour
2.NVR is unable to call the preset
2.Set up preset point first then call it.
before setting it up.
No image after
NVR or Client can't support H.265 1.Change a NVR which supports H.265
connecting with
decoding.
or change camera to H.264.
NVR
6