Warranty

Email: [e-mail]
In writing:
The Customer Care Department
Methven UK Limited
Brooklands Mill
English Street
LEIGH
WN7 3EH
When contacting us, please provide as much detail as possible about the product and your claim. We also ask you to
provide us with your contact details so that we can provide you with further details on how to proceed with your claim and
contact you in relation to it. We will provide you with a Customer Care Reference which relates specifically to your claim –
please include your Customer Care Reference on all correspondence and have it available when you contact us by
telephone.
Once we have sufficient details of your claim (which we may require in writing), we will assess the details of your claim
and, where this warranty applies, we will contact you to advise you of the relevant solution. Our solutions may include:
• Sending out parts to rectify the problem;
• Arranging for you to return the product(s) and sending out replacement product(s); or
• Arranging a site visit to assess the problem.
Warranty terms and conditions