Specifications

SERVICE

4. SERVICE

This section describes the calibration and maintenance of the AROYA. Troubleshooting

solutions and customer support information are also provided.

The AROYA Sensor Station, Sensor Nose, Router, and Router Climate, and Gateway should

be returned to METER in the event that it quits working for any reason or if the battery no

longer holds a charge. Please refer to Section4.2 for instructions for returning the product

to METER.

4.1 MAINTENANCE

AROYA must be returned to METER for maintenance. Refer to the RMA section or contact

Customer Support for more information.

NOTE: The user should not and cannot perform any maintenance. The battery is not accessible.

4.2 REPAIRS

METER repairs manufacturer defects and instruments within the 1-year warranty at no

charge. Repairs outside of the warranty window are charged based on cost of parts, labor,

and shipping. An extra fee may be charged for rush work. Contact Customer Support for an

estimated repair cost.

METER has loaner instruments available for a fee while the AROYA Gateway is being serviced.

All AROYA units returning to METER for servicing must be accompanied with a Return

Merchandise Authorization (RMA) number. Prior to shipping the instrument, contact

Customer Support to obtain an RMA number.

1. Place the AROYA unit in a plastic bag to avoid disfiguring marks from the packaging.

2. Do not ship the power cord, serial cable, or any other accessories.

3. Ship the AROYA unit in its original box with suspension packaging.

4. If the original packaging is not available, use a box with at least 4 in of packing material

(e.g., Styrofoam

peanuts or bubble wrap) between the instrument and each wall of the

box, ensuring the instrument is suspended in the packing material.

5. On the RMA form, please verify the ship to and bill to information, contact name, and

problem description. If anything is incorrect, please contact Customer Support.

6. Tape the box in both directions for added support.

7. Include the RMA number in the attention line on the shipping label.