Instruction Manual

11
Troubleshooting
Problem Possible Causes Action Required
Mixer will not turn
Bowl guard not in closed
position
Rotate guard to the right until fully closed.
Bowl not raised Raise bowl to highest position.
Power not connected
correctly
Check all power connections.
Plug into a live socket (do not use extension
cord!). Test socket with another item.
Building circuit breaker is off Check breaker box
Internal overload tripped
Wait two minutes.
Press stop button then press start button.
(If overload continues to trip, reduce batch size
and/or adjust recipe!)
Gear not engaged
Switch gear fully into position.
(Mixer will not operate if the speed control lever
is positioned in-between speeds)
Mixing stops during
mixing
Internal overload tripped
Wait two minutes.
Press stop button then press start button.
(If overload continues to trip, reduce batch size
and/or adjust recipe!)
Mixer is noisy
Mixer is not installed on level
surface
Adjust surface or relocate mixer.
Make sure the rubber feet are installed
Bowl not seated correctly or
clamps not in place
Ensure bowl is seated into bowl cradle correctly
and bowl clamps are locked into place
Attachment not fitted
properly
Remove and re attach attachment into position
correctly
Overloading bowl Reduce batch size (see capacity chart)
Planetary ring gear needs
more grease
Technician to inspect for source of noise
Safety guard seized
(will not move freely)
Clean & lubricate slide
sheath
Technician must drop down planetary assembly
to access mat & sheath
Attachments won’t go
onto the planetary
shaft easily
Lack of lubrication and /
Or cleaning of the planetary
shaft
Wipe planetary shaft with a clean damp cloth and
lubricate the shaft with mineral oil or food quality
grease
Mixing time is too long
Three-phase mixer is wired
incorrectly
Attachments should rotate clockwise around
bowl. If not, electrician must rewire
Batch size too small Increase batch size or use half size conversion kit
Bowl lift sticking or not
operational
Lack of lubrication on bowl
slides
Lubricate bowl slides with food quality grease.
If still sticking, technician must clean bowl lift
mechanism
One or more gears not
working
Damaged or broken gear(s)
Technician to replace gears.
Always stop mixer before changing gears.
Mixer will not mix
medium or heavy
loads
Incorrect or low voltage Contact electrician