User manual

TD990200-0ME
33
Returning Products for Repair
To schedule service for a product, please call CC Customer Service
support directly at [phone] (U.S.) or [phone]
(U.K.). Have the product model and serial number available, along
with a description of the problem. A Customer Service
representative will record the appropriate information and issue, via
fax, an RMA number—a code number by which we track the
product while it is being processed. Once you have received the
RMA number, follow the instructions of the Customer Service
support representative and return the product to us, freight prepaid,
with the RMA number clearly marked on the exterior of the package.
If possible, reuse the original shipping containers and packaging. In
any event, be sure you follow good ESD-control practices when
handling the product, and ensure that antistatic bags and packing
materials with adequate padding and shock-absorbing properties are
used. CC is not responsible for any damage incurred from improper
packaging. Shipments should be insured for your protection.
Ship the product, freight prepaid, to the location from which it was
purchased:
Contemporary Control Systems, Inc.
2431 Curtiss Street
Downers Grove, IL 60515
U.S.A.
Contemporary Controls Ltd
Sovereign Court Two
University of Warwick Science Park
Sir William Lyons Rd.
Coventry CV4 7EZ
U.K.