User's Manual

2 Contacting Meru
You can visit Meru Networks, Inc. on the Internet at this URL:
http://www.merunetworks.com
2.1 Customer Services and Support
For assistance, contact Meru Customer Services and Support 24 hours a day at
[phone] (+1-888-Meru-WLA(N)) or [phone]. Email can be sent
to [e-mail].
Meru Networks, Inc. Customer Services and Support provide end users and
channel partners with the following:
• Telephone technical support
• Software update support
• Spare parts and repair service
2.2 RMA Procedures
Contact Meru Customer Services and Support for a Return Material Authorization
(RMA) for any Meru equipment.
• Please have the following available when making a call:
• Company and contact information
• Equipment model and serial numbers
• Meru software release and revision numbers (for example, SD 6.1)
• A description of the symptoms the problem is manifesting
• Network configuration