Operating instructions

© 2010, The Chamberlain Group Inc.
TM
Trademark of The Chamberlain Group, Inc.
® Registered Trademark of The Chamberlain Group, Inc.
24
CHAMBERLAIN LIMITED WARRANTY
Merlin Professional MJ3800R
Roller Garage Door Opener
Chamberlain Australia Pty Limited / Chamberlain New Zealand Limited
(Chamberlain), the manufacturer of Merlin
®
automatic garage door openers, is
committed to manufacturing and supplying high quality goods. As part of this
commitment, we seek to provide reliable service and support for our goods and
are pleased to provide you, the original purchaser, with this Chamberlain
Limited Warranty.
We also provide the following statement as required by the Australian
Consumer Law: In Australia, in addition to your rights under this Chamberlain
Limited Warranty, our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
Chamberlain’s warranty
Chamberlain warrants to the original purchaser of the following Merlin
®
Roller
Door Openers:
Merlin
®
MJ3800R Roller Door Opener (Unit) that all parts of the Unit, other
than remote controlled transmitters and accessories, globes and batteries, are
free from defects in materials and workmanship for a period of 24 months or
5,000 cycles (opening & closing of the garage door) whichever comes first,
from the date of purchase when installed in a residential premise with a
residential specified garage door that is designed for the sole purpose of
domestic domicile or a light commercial premise fitted with a continuous sheet
roller door. Chamberlain warrants the motor component of the opener for 5
years or 15,000 cycles whichever comes first. Chamberlain warrants that
remote controlled transmitters and accessories included with the Unit are free
from defects in materials and workmanship for a period of 12 months from the
date of purchase.
Batteries and globes are not covered under the Chamberlain Limited
Warranty.
It is a condition of this Chamberlain Limited Warranty that the Unit is sold,
installed and serviced by a Professional Dealer appointed by Chamberlain. A
Merlin
®
branded garage door opener purchased over the internet and installed
by a person other than a Professional Dealer will not be covered by this
Chamberlain Limited Warranty.
It is also a condition of this warranty that the garage door is operable by hand
and opens and closes with no more than a maximum of 20kgs of lifting weight.
Chamberlain recommends that the garage door is serviced by a garage door
technician every 12 months. This garage door service fee will be at the
consumer’s expense.
NB: The Australian Garage Door Association directs attention to consumers to
maintain your garage door in good running order it is important your door is
serviced by a professional garage door technician every 12 months or earlier
as conditions may require.
During the applicable Chamberlain Limited Warranty period, if you are
concerned that the Unit may be defective, for prompt on-site service call the
Professional Dealer that sold/installed the opener, or our service centre on the
toll free number below and a Chamberlain technician will diagnose the problem
and arrange for this to be rectified. Once the problem has been diagnosed,
subject to your rights under the Australian Consumer Law with respect to major
failures, Chamberlain or its Professional Dealer will provide you with:
1. repairs to the Unit
or
2. a replacement Unit.
Repairs and replacement parts provided under this Chamberlain Limited
Warranty are provided free of charge and are warranted for the remaining
portion of the original warranty period.
This Chamberlain Limited Warranty provides benefits which are in addition to
your other rights and remedies as a consumer.
Exclusions
If our service centre determines that a warranty claim has been made in
respect of a failure or defect arising under or out of any exclusion detailed
below such that the claim is not covered under this Chamberlain Limited
Warranty, we may, subject to your other rights and remedies as a consumer,
charge you a fee to repair, replace and/or return the Unit to you.
This Chamberlain Limited Warranty does not cover any failure of, or defect in,
the Unit due to:
1 non-compliance with the instructions regarding installation, operation,
maintenance and testing of the Unit or of any product with which the Unit is
used;
2 any attempt by a person other than a Professional Dealer to repair,
dismantle, reinstall or move the Unit to another location once it has been
installed;
3 tampering, neglect, abuse, wear and tear, accident, electrical storm,
excessive use or conditions other than normal domestic use;
4 problems with, or relating to, the garage door or garage door hardware,
including but not limited to the door springs, door rollers, door alignment or
hinges;
5 problems caused by electrical faults or replacement of batteries or light
bulbs;
6 water or moisture ingress that causes corrosion or electrical malfunction;
7 corrosion caused by sea air if located near a waterway, beach etc; or
8 fitment to a commercial door or in a commercial operating application.
NB: A General Purpose Outlet (GPO) ie: power point must be supplied by the
consumer as this electrical fitting does not form a part of the Unit (opener).
If this Chamberlain Limited Warranty does not apply, you may have rights
available to you under the Australian Consumer Law.
Liability – Australia only
Except as set out in the Australian Consumer Law (being Schedule 2 of the
Competition and Consumer Act 2010) (as amended, consolidated or replaced):
1 all other guarantees, warranties and representations in relation to the Unit
or its supply are excluded to the extent that Chamberlain can lawfully exclude
them; and
2 under no circumstances will Chamberlain be liable for consequential,
incidental or special damages arising in connection with the use, or inability to
use, the Unit, other than those which were reasonably foreseeable as liable to
result from the failure.
Liability – New Zealand only
Except as set out in the Fair Trading Act 1986 and the Consumer Guarantees
Act 1993 (as amended, consolidated or replaced):
1 all other guarantees, warranties and representations in relation to the Unit
or its supply are excluded to the extent that Chamberlain can lawfully exclude
them; and
2 under no circumstances will Chamberlain be liable for consequential,
incidental or special damages arising in connection with the use, or inability to
use, the Unit, other than those which were reasonably foreseeable as liable to
result from the failure.
NNoottee::
We request that you retain your sales docket or invoice as proof-of-
purchase and attach it to this manual to enable you to establish the date
of purchase in the unlikely event of a warranty service being required.
Chamberlain reserves the right to change the design and specifications
of the Unit without prior notification. Some features or accessories of the
Unit may not be available in certain markets or areas. Please check with
your distributor.
Chamberlain service centre contact details
Australia
Phone toll free 1800 638 234
Fax toll free 1800 888 121
Chamberlain Australia Pty. Ltd.
PO BOX 1446
Lane Cove NSW 1595
New Zealand
Auckland phone [phone]
Phone toll free 0800 653 667
Fax toll free 0800 653 663
Email: [e-mail]
Website: www.chamberlainanz.com
D-M-RDO/003 (v. 112122)