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Merlin 1030/3070

Classic Mail

Installation Package

For Release 1.6

❏

Unpack Classic Mail

Reference: System Reference Guide Chapter 2 -

The Classic Mail

Procedure:

Confirm that all the parts are within the shipping container.

❉

Note:

Contact AT&T Corporation if any parts are missing.

❏

Identify Classic Mail Connections

Reference: System Reference Guide Chapter 2 -

The Classic Mail

Procedure:

Confirm the location of the Merlin Voice Terminal jacks that will be used for Telephone Emulation

and the Merlin line jacks that will be used for voice mail access.

❉

Note:

See page 7 of the Classic Mail 1030/3070 Design Package for this information.

❏

Complete Pre-Installation Requirements

Procedure:

Confirm that all Merlin Voice Terminal ports and Line. ports conform to Classic Mail installation

requirements.

❉

Note:

See pages 14 and 15 of the Classic Mail 1030/3070 Installation Package for instructions regarding

specific Merlin 1030/3070 Control Units. Switches for Voice Terminal ports 11, 12, 13 and 14

must be set to ATTENDANT.

Power Down the Merlin 1030/3070 for one minute, then power

up.

❏

Mount the Classic Mail

Reference: System Reference Guide Chapter 3 -

Mounting The Classic Mail to the Wall

Procedure:

Position the paper mounting template to the wall and install the three mounting screws using the

enclosed wall anchors if needed.

❉

Note:

See page 7 of the Classic Mail 1030/3070 Design Package for the mounting location.

❏

Install Control Unit Upgrade Kit

Procedure:

Install the Control Unit Upgrade Key that enables Merlin 1030/3070 software features in the Classic

Mail.

❉

Note:

This

must

be done before the Classic Mail unit is powered up.

Classic Mail 1030/3070 Installation Package - Page 1

Summary of content (20 pages)

PAGE 1
Merlin 1030/3070 Classic Mail Installation Package For Release 1.6 ❏ Unpack Classic Mail Reference: System Reference Guide Chapter 2 - The Classic Mail Procedure: Confirm that all the parts are within the shipping container. ❉ Note: Contact AT&T Corporation if any parts are missing.
PAGE 2
❏ Connect Voice Mail Access Lines Reference: System Reference Guide Chapter 4 - Maximizing Telephone System Performance System Reference Guide Chapter 3 - Interposing between your Outside Line and Control Unit Procedure: Connect voice mail access lines to the Classic Mail using the primary method of dedicating vacant Line. ports. Or, use the secondary method by interposing existing telephone lines to provide timeshare voice mail access. These connections provide internal access to voice mail services.
PAGE 3
❏ Complete TEST 2 Reference: System Reference Guide Chapter 3 - Test 2 Procedure: Verify that all voice mail access lines are functional. ❉ Note: After the Self-Initialization process is complete, lamp #5 on the Classic Mail will be a steady green. The Classic Mail should answer each voice mail access line when the access code is entered. ❏ Complete TEST 3 Reference: System Reference Guide Chapter 3 - Test 3 Procedure: Verify that all telephone lines are in service.
PAGE 4
❏ Set the Date and Time Reference: System Reference Guide Chapter 3 - Initial Administration Tasks Procedure: Set the system clock to the correct date and local time. ❉ Note: The date and time entries are made using a two-number format. Two numbers each for month, day and year. Two numbers each for hour and minute. The AM/PM designation is prompted "...press 1 for AM or 2 for PM.
PAGE 5
❏ Set Rings Before Answering Transferred Calls Procedure: Set the number of rings the Classic Mail will wait before re-connecting with a caller after a transfer. The caller may then leave a message and/or transfer to another intercom. ❉ Note: See page 9 of the Classic Mail 1030/3070 Design Package for this information. The default value is four rings.
PAGE 6
❏ Attendant's Intercom Number Reference: System Reference Guide Chapter 7 - Changing the Attendant's Intercom Number Procedure: If required the attendant transfer function can be assigned to a different intercom or it may be disabled entirely. ❉ Note: See page 9 of the Classic Mail 1030/3070 Design Package for the Attendant's Intercom Number. If no individual is responsible for answering incoming calls, disable the attendant transfer feature.
PAGE 7
❏ Rings Before Answering Incoming Calls Reference: System Reference Guide Chapter 8 - Setting the Number of Rings Procedure: Set the rings before the Classic Mail answers incoming calls in either day operation, night operation or by individual line as required. ❉ Note: See page 9 of the Classic Mail 1030/3070 Design Package for this information. Setting the RingsBefore-Answer for an individual line overrides the Business Hour Schedule for that line.
PAGE 8
❏ Call Routing Maps Reference: System Reference Guide Chapter 8 - Entering Advanced Answering Service Information Procedure: Using the Call Routing work sheets, enter the call routing map and record the Top-Level menu of instructions for day and night operation. ❉ Note: See pages 11 through 14 of the Classic Mail 1030/3070 Design Package for Call Routing information.
PAGE 9
Merlin 1030/3070 System Testing Checklist ❉ Note: Fast Track key sequences begin from the administration mode top-level menu Reference: System Reference Guide Figure 5A or page 20 of this package. 1. ❏ Classic Mail Access Code ❥ Call into the Classic Mail from a Merlin Voice Terminal ❥ Enter the specified access code ❥ Verify that the Classic Mail answers the call Troubleshooting Make certain that you are accessing a voice mail access line before you conduct this test.
PAGE 10
Troubleshooting Use different Voice Terminal ports or Merlin control unit and retest. ❋ System Reference Guide Chapter 9 - Setting the Number of Rings ▲ Fast Track: 5 - 1 - 1 (Day Operation) ▲ Fast Track: 5 - 1 - 2 (Night Operation) ▲ Fast Track: 5 - 1 - 3 (Line Operation) If the Classic Mail will not answer a line at all, first check to make certain that Rings-Before-Answer has not been set to 99 rings for that line. If so, the Classic Mail would wait 99 rings to answer calls into that line.
PAGE 11
6. ❏ Attendant's Intercom Number ❥ Press 0 to transfer to the attendant ❥ Verify that the correct intercom rings Troubleshooting If you press 0 and are not transferred to the Attendant, or if you are transferred to the wrong intercom, use the Set Attendant's Intercom Number option to confirm the correct Attendant Intercom number. If the Attendant's Intercom is correct, connect a 34 button Merlin Voice Terminal to the Merlin Control Unit at port 10.
PAGE 12
9. ❏ Disconnect Supervision ❥ Call into the Merlin using an outside line ❥ Answer the call on this line, then disconnect the far end. ❥ Listen on the Merlin end for dial-tone, busy, howler or silence. Troubleshooting If nothing but silence is returned after a far-end disconnect the Classic Mail may have difficulty releasing a line. Confirm that silence is the response to a far-end disconnect.
PAGE 13
11. ❏ Blocking Lines for Off-Site Message Alert ❥ ❥ ❥ ❥ Call into the Classic Mail using an outside line Busy out all but the blocked line/s. Leave a message in a mailbox that has Off-Site Message Alert activated Verify the Classic Mail does not call out on any of the blocked lines Troublehooting If the Classic Mail calls out on the blocked line, double check the line number and make certain that it has been correctly defined to the Classic Mail.
PAGE 14
Pre-Installation Requirements Merlin 1030/3070 1. Set voice terminal ports 11 through 14 to attendant mode ● Set switches B, C, D, and E from Normal to Attendant. ● Turn the 1030/3070 off for at least 60 seconds and back on again. Using an operator's console, verify that the ATTENDANT template has been installed on ports 11, 12, 13 and 14. 2. Check Voice Terminal ports 11 through 14 ● Connect an operator console into ports 11, 12, 13 and 14.
PAGE 15
4. 5. If the 1030/3070 is squared ● Confirm that all voice terminals have the line appearances to access voice mail. ● Assign ghost lines for voice terminals that do not have all line appearances. If Automatic Route Selection is used ● 6. Install an SMDR card and perform a data dump If the 1030/3070 is pooled ● Assign four lines to a pool for Classic Mail access. Use four vacant line ports, if possible, for access to voice mail. If C.O.
PAGE 16
Classic Mail Installation Overview System Connections: Optional RS-232 Connector Optional Expansion Key Connector Diagnostic Button Message Light Panel Plug DC Power Plug Telephone Emulation Jacks. 1-4 Status Indicators Interposed Line Jacks. 1-4 Outside Line Jacks. 1-4 To understand how the Classic Mail operates it is important to understand the concept of Telephone Emulation and Interposed lines.
PAGE 17
Interposed Lines: Even though Classic Mail Telephone Emulation operates just as a person does when answering calls coming in on outside Lines, it can’t answer a call from someone calling on a Merlin intercom line. The reason is simple: The Classic Mail interacts with a caller, offering a menu of choices and taking action on the caller's selections. A caller may indicate which menu choices they would like to select by pressing the touch tone key that corresponds with the desired selection.
PAGE 18
Voice Mail Access Lines Optional RS-232 Connector Optional Expansion Key Connector Diagnostic Button Message Light Panel Plug DC Power Plug Status Indicators Telephone Emulation Jacks. 1-4 11 12 13 14 954-9500 954-9500 954-9501 954-9501 Telephone Lines A Voice Terminals B Voice Mail Access Voice Mail Access C Line. Ports D Merlin Control Unit Primary Method - Dedicated Access The preferred method of providing voice mail access for internal users is to use vacant Line.
PAGE 19
Optional RS-232 Connector Optional Expansion Key Connector Diagnostic Button Message Light Panel Plug DC Power Plug Status Indicators Telephone Emulation Jacks. 1-4 11 12 13 14 954-9500 954-9501 954-9502 954-9503 Telephone Lines 954-9500 954-9501 954-9502 954-9503 A Voice Terminals B C Line Ports D Merlin Control Unit Secondary Method - Time Shared Access If vacant Line.
PAGE 20
Open Administrator's Mailbox Mailbox: Password: Press 9 then enter the Admin Password Return to Previous Menu Record Company Greetings Call Routing Administration Night Day Greeting Greeting Change System Operation Force Day Mailbox Administration Change System Parameters Change Control Unit Type & Control Unit Software Locking and Unlocking Mailboxes Lock Or Unlock a Mailbox Force Release Return Night UnlLock Lock Multiple Multiple Mailboxes Mailboxes Change List All A Subscribers Mailbox Sc