System information

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Merlin 1030/3070

Classic Mail

Design Package

For Release 1.6

Site Survey

Record Merlin System Data

Procedure:

Record Merlin system information on the Site Survey forms.

❑

Requirements:

●

❉ Note:

Enter this information on pages 6 and 7 of this package. Be sure to note any special telephone

Merlin 1030

Feature Package 1, 2, 4 or 5

Voice Terminal ports 11, 12, 13 and 14 set as ATTENDANT

Merlin line ports set for Tone (DTMF) signaling

services and indicate blocking of Off-Site Message Alert if necessary.

Determine the Classic Mail Mounting Location:

Procedure:

Decide where to mount the Classic Mail.

Requirements:

The Classic Mail is generally wall-mounted within five feet of the Merlin Control Unit.

❉ Note:

Custom cables can be made for Telephone Emulation and Interposed connections if the

Classic Mail must be mounted more than five feet from the Merlin Control Unit.

The Classic Mail requires an area 19" X 18" for mounting. Describe the mounting location on

page 7 of this package.

Confirm Telephone Emulation Connections

Procedure: Confirm that Merlin Voice Terminal ports 11, 12, 13 and 14 are available to use for Telephone

Emulation.

Requirements:

The Classic Mail is must be connected to the Merlin Control Unit using Voice Terminal ports

11, 12, 13 and 14. Four Voice Terminal ports are required.

❉ Note:

Voice Terminal ports 11,12,13 and 14 must be set to ATTENDANT. For an explanation of

Telephone Emulation, see page 18 of this package.

Classic Mail 1030/3070 Design Package - Page 1

Summary of content (21 pages)

PAGE 1
Merlin 1030/3070 Classic Mail Design Package For Release 1.6 Site Survey ❑ Record Merlin System Data Record Merlin system information on the Site Survey forms. Procedure: Requirements: ● ● ● ● Merlin 1030 Feature Package 1, 2, 4 or 5 Voice Terminal ports 11, 12, 13 and 14 set as ATTENDANT Merlin line ports set for Tone (DTMF) signaling ❉ Note: Enter this information on pages 6 and 7 of this package.
PAGE 2
❑ Determine Voice Mail Access Lines Procedure: Decide which Merlin line ports to use for internal voice mail access. Requirements: The Classic Mail is must be connected to the Merlin Control Unit using line ports to provide internal users with voice mail access. Up to four access lines can be established for internal access. Voice mail access should be dedicated by connecting vacant line ports to Classic Mail interpose jacks 1 - 4.
PAGE 3
❑ Determine Administrator’s Mailbox Number Procedure: The administrator’s functions must be assigned to a mailbox. This designation is assigned to the first mailbox that is set up on the Classic Mail. The administrator’s function may be subsequently transferred to another mailbox as required. ❉ Note: Enter this information on page 9 of this package. ❑ Decide who will be the Attendant. Procedure: Determine who will be responsible for answering calls coming into the business.
PAGE 4
❑ Determine the Rings Before Answering Incoming Calls Procedure: Determine how long the Classic Mail should wait before answering incoming calls. Requirements: The Business Hour Schedule must be properly configured before the Classic Mail will automatically switch between day and night rings before answering an incoming call. The default for day mode operation is four rings and one ring for night mode operation.
PAGE 5
❑ Complete Call Routing Worksheets Procedure: Use the Call Routing worksheets to document the call routing design. Requirements: Each telephone key 1 through 9 may be defined with one of three functions: 1) Play an informational message. 2) Transfer to an intercom or 3) Leave a message in a mailbox It is recommended that choices be limited to 3 or 4 keys to reduce confusion. A top-level menu prompt must be recorded to inform callers of the choices available.
PAGE 6
Merlin 1030/3070 Site Survey General Information Company Street City State Zip Phone ( ) Contact Installing Technician Merlin System Information Feature Modules: ❑ 1 ❑ 2 ❑ 4 ❑ 5 Merlin Model: 1030/3070 ❉ If yes, attach SMDR Data Automatic Route Selection: ❑ Yes ❑ No Square: ❑ Pooled - Dial Access: ❑ Pooled - Button Access: ❑ Power Requirements: 110 Volts A/C ❑ Ground Test: Pass ❑ Merlin 1030/3070 Telephone Number Line Block Line Connections Pools OSA Line Jack A0 ( 1 ) Al ( 2 ) A2 ( 3 ) A3 (
PAGE 7
Merlin 1030/3070 Voice Terminal Connections Intercom Occupied 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ Vacant ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ 50 ❑ 51 ❑ ❑ Intercom 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Occupied ❑ TE-1 TE-2 TE-3 Vacant ❑ ❑ ❑ ❑ TE-4 ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ 25 ❑ ❑ ❑ ❑ 26 27 28 Intercom 60 61 62 63 64 65 66 67 68 69 70 71 72 73 Occupied Vacant ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ 74 75 ❑ ❑
PAGE 8
Voice Terminal/Mailbox Data Sheet (Copy this page for each mailbox) User Name: Intercom #: Type: Name Spelling Mailbox #: Regular ❑ Guest ❑ Off-Site Message Alert - Dialing Sequence: ❉ Note: Script mailbox owner’s primary and alternate personal greetings on the back of this sheet Classic Mail 1030/3070 Design Package - Page 8
PAGE 9
Merlin 1030/3070 Classic Mail Application Design Access Code Required: ▲ 6 - 1 (star) Group Call Mailbox #1 ▲ 5 - 9 GCD #850 Rings Before Answer - Transfers ▲ 6 - 2 1-9 Group Call Mailbox #2 ▲ 5 - 9 GCD #851 Touch-Tone Gate: ▲ 6 - 9 Yes/No Group Call Mailbox #3 ▲ 5 - 9 GCD #852 Administrator’s Mailbox #: ▲ 5 - 5 1st MB Group Call Mailbox #4 ▲ 5 - 9 GCD #853 Attendant’s Intercom #: ▲ 5 - 6 1st MB Group Call Mailbox #5 ▲ 5 - 9 GCD #854 General Delivery Mailbox #: ▲ 5 - 7 1st MB Group Ca
PAGE 10
Company Greetings Day Greeting: ▲ 1 - 1 ❉ Note: Record Auto Attendant and Call Routing information in Day Top-Level Menu - ▲ 2 - 3 "Thank you for calling [Company Name]..." ❉ Touch-Tone Gate: "If you are calling from a Touch-Tone telephone, press any key now. Other wise, remain on the line and your call will be transfered to the attendant." Night Greeting: ▲ 1 - 2 ❉ Note: Record Auto Attendant and Call Routing information in Night Top-Level Menu - ▲ 2 - 1 - 3 "Thank you for calling [Company Name].
PAGE 11
Call Routing Worksheet Day Operation Company Greeting: "Thank you for calling [YOUR COMPANY NAME]." ▲ 1 - 1 Top-Level Menu: ▲ 2 - 3 Script the Top-Level Menu of instructions in the space below: "For sales, press 7. For service, press 8 ...." Key Routes: ▲ 2 - 2 Select the action that will take place for each key used in the call routing map.
PAGE 12
❉ Note: To design additional routes, reproduce this page.
PAGE 13
Call Routing Worksheet Night Operation Company Greeting: "Thank you for calling [YOUR COMPANY NAME]. We are currently closed. Our business hours are [BUSINESS HOURS]." ▲ 1 - 2 Top-Level Menu: ▲ 2 - 1 - 3 Script the Top-Level Menu of instructions in the space below: "For sales, press 7. For service, press 8...." Key Routes: ▲ 2 - 2 Select the action that will take place for each key used in the call routing map.
PAGE 14
❉ Note: To design additional routes, reproduce this page.
PAGE 15
Mailbox Assignment Sheet ▲7 Mailbox Owner No. Mailbox Owner No.
PAGE 16
Mailbox Owner No. Mailbox Owner No.
PAGE 17
Mailbox Owner No. Mailbox Owner No.
PAGE 18
Classic Mail Installation Overview System Connections: To understand how the Classic Mail operates it is important to understand the concept of Telephone Emulation and Interposed lines. Telephone Emulation Jacks: Each Telephone Emulation jack is connected to the Merlin Control Unit in the same manner as a Merlin Voice Terminal is connected. A Telephone Emulation connection is electronically identical to a Merlin attendant console. The Classic Mail has the ability to use this Telephone Emulation.
PAGE 19
Interposed Lines: Even though Classic Mail Telephone Emulation operates just as a person does when answering calls coming in on outside lines, it can’t answer a call from someone calling on a Merlin intercom line. The reason is simple: The Classic Mail interacts with a caller, offering a menu of choices and taking action on the caller’s selections. A caller may indicate which menu choices they would like to select by pressing the touch tone key that corresponds with the desired selection.
PAGE 20
Voice Mail Access Lines Primary Method - Dedicated Access The preferred method of providing voice mail access for internal users is to use vacant Tel.Co. ports on the Merlin Unit to dedicate lines for voice mail access. A modular telephone cable is used to connect Classic Mail interposed vacant Tel.Co. ports on the Merlin Control Unit. Mailbox owners can access voice mail by selecting one of these lines pressing the voice mail access key.
PAGE 21
Secondary Method - Time Shared Access If vacant Tel.Co. ports are not available to provide dedicated voice mail access, existing telephone line an be in with the Classic Mail to provide time-shared access to voice mail. The mailbox owner selects an interposed line the voice mail access code. Using this method, voice mail access is time-shared with inbound and outbound calls busy telephone lines should be used for time-shared voice mail access.