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Meridian 1

M3900 Series Meridian Digital

Telephones

Description, Installation and Administration

Document Number: 553-3001-216

Document Release: Standard 5.00

Date: January 2002

Year Publish FCC TM

Printed in Canada

Information is subject to change without notice. Nortel Networks reserves the right to make changes in design

or components as progress in engineering and manufacturing may warrant. This equipment has been tested

and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules, and the

radio interference regulations of Industry Canada. These limits are designed to provide reasonable protection

against harmful interference when the equipment is operated in a commercial environment. This equipment

generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the

instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a

residential area is likely to cause harmful interference in which case the user will be required to correct the

interference at their own expense.

SL-1 and Meridian 1 are trademarks of Nortel Networks.

Summary of content (176 pages)

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Meridian 1 M3900 Series Meridian Digital Telephones Description, Installation and Administration Document Number: 553-3001-216 Document Release: Standard 5.00 Date: January 2002 Year Publish FCC TM Copyright ©1999–2002 Nortel Networks All Rights Reserved Printed in Canada Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant.
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4 Page 3 of 174 Revision history January 2002 Standard 5.00. Up-issued to include content for Meridian 1 Release 25.40 and M3900 Phase III. April 2000 Standard 4.00. This is a global document and is up-issued for X11 Release 25.0x. Document changes include removal of: redundant content; references to equipment types except Options 11C, 51C, 61C, and 81C; and references to previous software releases. August 1999 Standard 3.00. August 1999 Standard 2.00. June 1999 Standard 1.00.
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Page 4 of 174 553-3001-216 Standard 5.
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10 Page 5 of 174 Contents About this document . . . . . . . . . . . . . . . . . . . . . . . 11 Related documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Functional description . . . . . . . . . . . . . . . . . . . . . . 13 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Overview . . . . . .
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Page 6 of 174 Contents Operating parameters for Virtual office . . . . . . . . . . . . . . . . . . . Display-based Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . Flash Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System-Initiated Language Download . . . . . . . . . . . . . . . . . . . . . . Set-to-Set Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Language selection during software installation . . . . . . . . .
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Contents Page 7 of 174 Handset option for the M3905 Call Center Telephone . . . . . . . . . . . . 52 Headset options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Telephone Wall Mount Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Full Duplex Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Configure the M3900 Series Meridian Digital Telephone . . . . . . . . . . . . . . . . . . . . . . . . . .
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Page 8 of 174 Contents Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . To install the M3900 Series Meridian Digital Telephones . . . . . . . Telephone positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . To wall mount the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessory Connection Module (ACM) . . . . . . . .
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Contents Page 9 of 174 Detailed Flash Download procedure: . . . . . . . . . . . . . . . . . . . . . . . . . . Procedure notes: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 128 Overlay 97 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Overlay 32 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Single-Set Flash Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Page 10 of 174 Contents Check that Core 0 is active . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Split the Cores . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Install PSDL file on Core/Net 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Switch call processing to Core/Net 1 . . . . . . . . . . . . . . . . . . . . . . . . . . 162 Test Core/Net 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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12 Page 11 of 174 About this document This document applies to Meridian 1 Internet Enabled systems. This document is a global document. Contact your system supplier or your Nortel Networks representative to verify that the hardware and software described is supported in your area. This document introduces the M3900 Series Meridian Digital Telephones and provides the user with description, installation, and administration information for the M3900 Series telephones.
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Page 12 of 174 About this document 553-3001-216 Standard 5.
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44 Page 13 of 174 Functional description Contents The following are the topics in this section: Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Enhancements for X11 Release 25 and X11 Release 25.40 . . . . . . . . Full Duplex Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System-Initiated Language Selection .
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Page 14 of 174 Functional description M3903 Enhanced Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . M3904 Professional Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . M3905 Call Center Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Functional description Page 15 of 174 Enhancements for X11 Release 25 and X11 Release 25.
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Page 16 of 174 Functional description • Virtual Office Enhancements (M3903 and M3904) • Virtual Office Clearing of the Callers List and Redial List (M3903 and M3904) • Context Sensitive Soft Keys (M3905) • Automatic Logout for Virtual Office • Speed Call for Virtual Office • System-Initiated Language Download • Set-to-Set Messaging Enhancements • Personal Directory fixed feature key Full Duplex Handsfree The Full Duplex Handsfree (FDHF) functionality allows simultaneous two-way communicati
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Functional description Page 17 of 174 Table 1 shows FDHF interoperability with other M3900 cartridges. Table 1 FDHF Interoperability External Alerter and Recording Interface FDHF YES See Note below CTIA ATA PC Utility YES NO YES Note: FDHF works with the External Alerter and Recording Interface functionality; however, FDHF does not work with the External Alerter and Recording Interface when a recording device is connected.
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Page 18 of 174 Functional description Call Forward Enhancement for M3900 sets The Call Forward Enhancement feature modifies the method for activating Call Forward on M3903, M3904, and M3905 sets. To forward your calls or change the previously stored Call Forward number, perform the following steps: 1 Press the Forward key. The previously stored Call Forward number appears, if one exists. 2 If you want to keep the previously stored Call Forward number, press Done.
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Functional description Page 19 of 174 Table 2 lists the features that support 31-Digit Dialing on M3902, M3903, M3904, and M3905 sets. Table 2 Features that support 31-Digit Dialing M3902 M3903 M3904 M3905 X X Personal Directory Call Log X X X Redial X X X X X X Predial X Context Sensitive Soft Keys The four keys immediately below the display on the M3903, M3904, and M3905 telephones are referred to as Soft Keys.
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Page 20 of 174 Functional description • Call Forward (CFW) • Ring Again (RGA) • Call P ark (PRK) • Ringing Number Pickup (RNP) • Speed Call (SCU/SCC/SSU/SSC) • Privacy Release (PRS) • Charge Account (CHG) • Calling Party Number (CPN) Callers List M3900 Phase III introduces a Callers List soft key for M3903, M3904, and M3905 sets. Press either the soft key or the programmable feature key to go directly to the new callers in the list.
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Functional description Page 21 of 174 Password protection applies to One-Button Feature Access to the Redial List. If the password is enabled, when you press the Redial List soft key, a prompt appears requesting password entry. Once you enter the correct password, you can access the Redial List. Pause in Dialing String With M3900 Phase III, M3902, M3903, M3904, and M3905 sets support a pause in dialing.
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Page 22 of 174 Functional description Special Character Support With M3900 Phase III, M3902, M3903, M3904, and M3905 sets support all special characters found on a PC keyboard. Special character support allows a user to input special characters when using the edit mode in the Personal Directory and Set-to-Set Messaging. For example, a user can enter a name with an accent in their Personal Directory (for example, Josée).
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Functional description Page 23 of 174 Table 3 Sample of Message Text OUT TO LUNCH BACK TO WORK: 4 Dec 99 BACK TO OFFICE: Jan 00 WILL REPLY AFTER 1 PM BACK @ 4:00 PM NOT IN TODAY RETURN SOON -- 8:10 AM GONE FOR THE DAY The user can have only one Set-to-Set message on their telephone at a time. To activate Set-to-Set Messaging, the user must first define a message. If password protection is active for the M3900, it also applies to Set-to-Set Messaging.
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Page 24 of 174 Functional description Set-to-Set Messaging Enhancements for Phase III sets allow the system administrator to predefine ten messages for the M3903, M3904, and M3905 sets. The telephone user can select one of the messages as their set-to-set message. The telephone user can also edit a message before selecting it as their set-to-set message.
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Functional description Message # Message 7 Out of the office today 8 On a business trip 9 Project deadline today 10 Will reply after Page 25 of 174 With M3900 Phase III, the Set-to-Set Messaging screen has three soft keys. The ON/OFF key toggles the Set-to-Set Messaging feature on or off. The ON/OFF key only appears if the currently displayed message is saved. The Edit key allows the user to customize the message displayed on the screen.
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Page 26 of 174 Functional description Press the Applications key to access the corporate Directory on M3903, M3904, and M3905 sets. With M3900 Phase III, you do not have to press the Select key after pressing the Applications key. Once you press the Applications key, you can immediately begin a search using the dial pad keys, provided that Corporate Directory was highlighted in the Applications selection list.
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Functional description • Page 27 of 174 an alphabetical listing of entries by using the last names (system generated) Note: When names are copied to the Personal Directory (M3904 and M3905), the names are listed by first name.
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Page 28 of 174 Functional description The Virtual Office recognizes all system configuration related to the Virtual Office Worker. The Virtual Office feature operates on stand-alone Meridian 1 systems only. Only one active session per user login ID is allowed at one time in the system. The Virtual Office Worker is identified by their primary DN, which cannot be used as the primary DN for any other set, virtual or physical, in the system.
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Functional description Page 29 of 174 Automatic Logout for Virtual Office M3900 Phase III introduces automatic logout for virtual workers. If a virtual worker, who is already logged on to Set A, tries to log on to Set B, the system automatically logs the virtual worker off Set A and logs them on to Set B (provided that the virtual worker enters the correct login password). The system administrator enables this functionality in Overlay 15 at the Virtual Office Automatic Logout (VO_ALO) prompt.
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Page 30 of 174 Functional description • If user A does not have Call Forward configured, but has the default Call Forward (DCFW) configured, the call is forwarded to that DN (the DN can be Meridian Mail). • If neither of the above two scenarios apply, the caller receives overflow tone. Display-based Expansion Module The Display-based Expansion Module is an accessory that provides a single strip of eight additional keys for the M3904 and M3905 telephones.
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Functional description Page 31 of 174 When the administrator enters Yes at the STS_MSG prompt in overlay 15, the prompt MSG xx appears (Where xx=01~ 10) and this predefined default message will not be printed out in overlay 15. The administrator can update the message or press the Enter key to accept the default message. The administrator can print out the messages in overlay 21 after the changes are made in overlay 15. A message can be deleted by typing X and pressing the key.
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Page 32 of 174 Functional description • “M3902” on page 37 • “M3903” on page 39 • “M3904” on page 41 • “M3905” on page 43 The M3900 Series Meridian Digital Telephones support features through: • Fixed Feature Keys • Programmable Line/Feature Keys (self-labeled) • Programmable Soft Keys (self-labeled) (M3902 and M3905) • Context Sensitive Soft Keys (M3903, M3904, and M3905) • Applications Key — Set-to-Set Messaging (M3903, M3904, and M3905) — Corporate Directory (M3903, M3904, and M3905)
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Functional description Page 33 of 174 The Fixed Feature Keys (see Table 5) are the feature keys on the M3900 Series Meridian Digital Telephone that are prelabeled with the assigned feature. The Fixed Feature Keys appear on the telephone with text or icon labels. Telephones with icon labels are only available in specific market areas.
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Page 34 of 174 Functional description Table 5 Fixed Feature Key text and icon labels (Part 2 of 3) Feature Text Key Label Call Log (M3903) Icon Key Label Call Log Shift Shift Application Applications Navigation Copy Copy Quit Quit Transfer (M3902) Transfer InCalls (M3905 Call Center) In - Calls Not Ready (M3905 Call Center) Not Ready Make Busy (M3905 Call Center) Make Busy Call Supervisor (M3905 Call Center) Supervisor Answer Agent (M3905 Call Center) Ans Agent Activity Code (M3905
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Functional description Page 35 of 174 Table 5 Fixed Feature Key text and icon labels (Part 3 of 3) Feature Text Key Label Emergency (M3905 Call Center) Emergency Observe Agent (M3905 Call Center) Obv Agent Display Queue (M3905 Call Center) Dsply Queue Icon Key Label Note: Icon key labels are available in specific markets areas.
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Page 36 of 174 Functional description For feature key assignment information see: • Table 8, “M3901 key description,” on page 74 • Table 9, “M3902 key description,” on page 76 • Table 10 “M3903 key description” on page 77 • Table 11 “M3904 key description” on page 80 • Table 12 “M3905 key description” on page 83 M3901 Entry Telephone The features of the M3901 include: • one line (Directory Number (DN)) capability • five programmable features • Fixed Feature Keys: Line, Feature, Hold, Goodby
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Functional description Page 37 of 174 M3902 Basic Telephone The features of the M3902 include: • one line (Directory Number (DN)) capability • three Programmable Soft Keys (self-labeled) • Fixed Feature Keys: Options, Message, Transfer, Goodbye, Hold, “Smart” Mute, and Volume control • two lines by twenty-four character display area • Group Listening • on-hook dialing • support for an amplified headset • one accessory port • handsfree calling option with LED Figure 3 M3902 LCD Indicator
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Page 38 of 174 Functional description M3903 Enhanced Telephone The features of the M3903 include: • two Programmable Line/Feature Keys (self-labeled) which have two layers each, giving the user access to four Line/Feature keys • four Context Sensitive Soft Keys (self-labeled) that change functionality depending on the features available or the application in use • Handsfree calling with LED • Fixed Feature Keys: Goodbye, Message, Call log (including Redial List), Applications, Shift, Goodbye, Hold,
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Functional description Page 39 of 174 Figure 4 M3903 LCD Indicator Goodbye Hold Message Waiting Light Soft-labeled Line/ Feature keys.
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Page 40 of 174 Functional description M3904 Professional Telephone The features of the M3904 telephone include: • six Programmable Line/Feature Keys (self-labeled) which have two layers each, giving the user access to 12 Line/Feature keys • four Context Sensitive Soft Keys (self-labeled) that change functionality depending on the features available or the application in use • Handsfree Calling with LED • Fixed Feature Keys: Options, Message, Directory/Log (including Redial List), Applications, Shif
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Functional description Page 41 of 174 Figure 5 M3904 LCD Indicator Goodbye Hold Message Waiting Light Soft-labeled Line/ Feature Keys Programmable Feature Keys LED Handsfree Key Fixed Feature Keys Copy Volume Bar Options LED Navigation Keys Quit 553-8626 M3900 Series Meridian Digital Telephones Description, Installation and Administration
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Page 42 of 174 Functional description M3905 Call Center Telephone The features of the M3905 Call Center Telephone include: • eight Programmable Line/Feature Keys (self-labeled), giving the user access to eight Line/Feature Keys • four Context Sensitive Soft Keys (self-labeled) that change functionality depending on the features available or the application in use • Fixed Feature Keys with LED: Headset, Supervisor, Emergency, Not Ready, Make Busy, In-Calls, goodbye, Hold, “Smart” Mute, Volume control
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Functional description Page 43 of 174 Figure 6 M3905 LCD Display Goodbye Hold LED Message Waiting Light/ Incoming Call Indicator Programmable Line/ Feature Keys (Self-labeled) Supervisor Observe Key Programmable Feature Keys (Self-labeled) Fixed Feature Keys Volume Control Bar LED Headset Mute Supervisor Quit Emergency In-Calls Copy Make Busy Navigation Keys Not Ready 553-9043 Note: The system administrator can configure four of the bottom six Fixed Feature Keys (Make Busy, Not Ready, Supervisor
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Page 44 of 174 Functional description 553-3001-216 Standard 5.
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54 Page 45 of 174 Hardware options Contents The following are the topics in this section: Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Accessory Connection Module (ACM) . .. . . . . . . . . . . . . . . . . . . . . . . 47 Alternate key caps for the M3905 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Analog Terminal Adapter (ATA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Page 46 of 174 Hardware options Description Table 6 lists the features and optional hardware available for each M3900 series telephone. Table 6 M3900 Series telephone accessories compatibility (Part 1 of 2) Accessory X11 release introduced M3900 phase introduced Accessory Connection Module (ACM) M3902 M3903 M3904 M3905 NA Supports Supports Supports Analog Terminal Adapter (ATA) Release 24.
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Hardware options Page 47 of 174 Table 6 M3900 Series telephone accessories compatibility (Part 2 of 2) X11 release introduced Accessory M3900 phase introduced M3902 M3903 M3904 M3905 Headset (amplified) connects through the headset jack Supports Supports Supports Supports Handset Standard Standard Standard Standard Note 1: M3905 Phase III firmware and X11 Release 25.40 or later software are required to support the Personal Directory PC Utility, DBA, and CTIA accessories.
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Page 48 of 174 Hardware options Table 7 Accessory compatibility (Part 2 of 2) External Alerter and Recording Interface ATA Key-based Expansion Module Personal Directory PC Utility Personal Directory PC Utility YES YES NA YES YES YES External Alerter and Recording Interface YES YES YES NA YES YES Display Expansion Module (1) YES NO YES YES NA YES Computer Telephony Integration Adapter (CTIA) YES YES YES YES YES NA Full Duplex Handsfree YES NA YES YES NA YES Displayba
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Hardware options Page 49 of 174 Analog Terminal Adapter (ATA) The Analog Terminal Adapter (ATA) lets you connect an analog device such as a fax machine or modem to your telephone. You can have simultaneous use of the telephone and the analog device. The ATA is available for the M3902, M3903, M3904 and the M3905 models.
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Page 50 of 174 Hardware options Personal Directory PC Utility Software In addition to the TAPI software which is included with the CTIA, you may wish to purchase the Personal Directory PC Utility Software. The Personal Directory PC Utility software uses your CTIA Cartridge to connect your PC and M3904 telephone so that you may exchange data between your PC and your telephone’s directory. For more information see Personal Directory PC Utility.
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Hardware options Page 51 of 174 Expansion Modules Display-based Expansion Module The Display-based Expansion Module (DBA) provides additional Line/Programmable Feature Keys (Self-labeled) for the M3904 and M3905. The DBA supports up to three layers of eight additional keys for a total of 24 keys. Note: Refer to Table 7 on page 47 for a list of the telephones with which the Display-based Expansion module is compatible.
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Page 52 of 174 Hardware options Note: The External Alerter is an interface only, the ringer, light, buzzer etc. is available through a third party vendor. Handset option for the M3905 Call Center Telephone The Handset does not accompany the M3905 Call Center Telephone. The Handset kit is a hardware option for the M3905 Call Center Telephone. The handset can be added to the M3905 by removing the front plate of the telephone. A handset kit is available for the M3905.
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Hardware options Page 53 of 174 • Accessory Connection Module (ACM) (NTMN71AA) • One of the following wall transformers to power the FDHF cartridge: —110V wall transfer (NTMN80AA) —220V wall transformer (NTMN80BA) —EU 230V wall transformer (NTHC08AA) —UK 230V wall transformer (NTHC09AA) M3900 Series Meridian Digital Telephones Description, Installation and Administration
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Page 54 of 174 Hardware options 553-3001-216 Standard 5.
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86 Page 55 of 174 Configure the M3900 Series Meridian Digital Telephone Contents The following are the topics in this section: Reference list . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configure the M3901, M3902, M3903, M3904, and M3905 telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Task summary list . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Page 56 of 174 Configure the M3900 Series Meridian Digital Telephone Reference list The following are the references in this section: • Administration (553-3001-311) • Maintenance (553-3001-511) • System Messages Guide (553-3001-411) Description To configure the M3900 Series Meridian Digital Telephones and related features, follow the procedures in the following tables: • “LD 11 – Configure the M3900 Series Digital Telephone,” on page 57 • “LD 11 – Configure the Server-based Applications (Corpora
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Configure the M3900 Series Meridian Digital Telephone Page 57 of 174 Configure the M3901, M3902, M3903, M3904, and M3905 telephone LD 11 – Configure the M3900 Series Digital Telephone (Part 1 of 4) Prompt Response REQ: NEW New data. CHG Change current data. x..x Type of telephone. TYPE: Description 3901 = M3901. 3902 = M3902. 3903 = M3903. 3904 = M3904. 3905 = M3905. 3903H = M3903 Host Terminal. 3904H = M3904 Host Terminal. 3903V = M3903 Virtual Terminal. 3904V = M3904 Virtual Terminal.
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Page 58 of 174 Configure the M3900 Series Meridian Digital Telephone LD 11 – Configure the M3900 Series Digital Telephone (Part 2 of 4) Prompt Response DES d...d Description Designator. d...d = represents an Office Data Administration System (ODAS) Station Designator of 1-6 alphanumeric characters. ... ... ... CUST xx Customer number as defined in LD 15. ... ... ... KBA (0)-2 Key-based Expansion Module accessory (configuration prompt KBA).
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Configure the M3900 Series Meridian Digital Telephone Page 59 of 174 LD 11 – Configure the M3900 Series Digital Telephone (Part 3 of 4) Prompt Response CLS aaaa Description Class of Service options where aaaa: = (GRLD) Group Listening Denied, (M3902, M3903, M3904). = GRLA Group Listening Allowed, (M3902, M3903, M3904). = (HFD) Handsfree Denied,M3902, M3903, M3904). = HFA Handsfree Allowed (M3902, M3903, M3904). = ADD Automatic Digit Display, default for M3902, M3903, M3904, M3905.
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Page 60 of 174 Configure the M3900 Series Meridian Digital Telephone LD 11 – Configure the M3900 Series Digital Telephone (Part 4 of 4) Prompt Response KEY xx aaa yyyy zzz Description Telephone function key assignments where: xx = key number. aaa = key name or function. yyyy, zzz = additional information required. Refer to the Key description table for each M3900 telephone: “M3901 key description” on page 74. “M3902 key description” on page 76. “M3903 key description” on page 77.
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Configure the M3900 Series Meridian Digital Telephone Page 61 of 174 LD 15 – Assign a default language and customize set-to-set messages. Prompt Response Description REQ: NEW CHG Add new data. Change existing data. TYPE: FTR Features and options. CUST xx Customer number. ... DFLT_LANG M3900 default language.
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Page 62 of 174 Configure the M3900 Series Meridian Digital Telephone LD 15 – Configure the automatic logout time for Virtual Office terminals. Prompt Response Description REQ: NEW CHG Add new data. Change existing data. TYPE: FTR Features and options. CUST xx Customer number. VO_ALO (NO) YES Disable Virtual Office Automatic Logout (default). Enable Virtual Office Automatic Logout. VO_ALOHR (0) - 23 Virtual Office Automatic Logout time. Use the 24-hour clock. ...
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Configure the M3900 Series Meridian Digital Telephone Page 63 of 174 KEY XX CLT Configure the Callers List key on an available programmable feature key. KEY XX RLT Configure the Redial List key on an available programmable feature key. LD 11 – Configure the default language for the M3900 set. Prompt Response Description REQ: NEW CHG Add new data. Change existing data. TYPE: M3900 series telephone types.
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Page 64 of 174 Configure the M3900 Series Meridian Digital Telephone ENG FRE GER DUT SPA ITA NOR SWE DAN POR FIN POL CZE HUN JAP RUS LAT TURK English French German Dutch Spanish Italian Norwegian Swedish Danish Portuguese Finnish Polish Czech Hungarian Japanese Russian Latvian Turkish LD 11 – Allow or deny the erasing of the Callers and Redial lists for virtual terminals. Prompt Response Description REQ: NEW CHG Add new data. Change existing data. TYPE: M3900 series telephone types.
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Configure the M3900 Series Meridian Digital Telephone Page 65 of 174 Configure Corporate Directory and Set-to-Set Messaging LD 11 – Configure the Server-based Applications (Corporate Directory and Set-to-Set Messaging) Prompt Response Description REQ: NEW New data. CHG Change current data. TYPE: 3903 3904 3905 M3900 set types that support the Corporate Directory and the Set-to-Set Messaging. ... ... ...
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Page 66 of 174 Configure the M3900 Series Meridian Digital Telephone Messaging To clear or reset a Directory Password for the M3900 Series telephone LD 32 – Clear Personal Directory Password for M3900 set Prompt . Response CPWD l s c u Description Clear Directory Password. Terminal number. l = loop address. s = shelf address. c = card address. u = unit address. Note: This Clear command allows the system administrator to clear the M3900 Directory password of the specified M3900 set.
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Configure the M3900 Series Meridian Digital Telephone Page 67 of 174 Configure the Virtual Office Flexible Feature Codes LD 57 – Configure the Flexible Feature Codes for the Virtual Office feature Prompt Response REQ NEW Add new data block information. CHG Change data block information. OUT Remove data block information. END Exit data block overlay program. TYPE FFC Flexible Feature Codes data block. ... ... ... CODE VTLN FFC for logging a Virtual Terminal onto a Host Terminal.
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Page 68 of 174 Configure the M3900 Series Meridian Digital Telephone Print a list or count of Virtual Office telephones LD 81 – Print a list or count of telephones with a specified class of service or feature Prompt Response REQ LST LST = Print list of telephones. CNT CNT = Print count of telephones. xx xx = Designates a customer number. xx yy xx yy = Designates a range of customer numbers. = Carriage return prints all customers. ... ... ...
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Configure the M3900 Series Meridian Digital Telephone Page 69 of 174 Print data for Virtual and Host Terminals LD 20 – Print Terminal Number Block (TNB) data for Virtual and Host Terminals Prompt REQ: TYPE: Response Description PRT Print data block for the requested terminal type(s). LTN List Terminal Numbers of the requested terminal type(s). xxxxx Enter appropriate telephone model where xxxxx: 3903V 3903V = M3903 Virtual Terminal. 3904V 3904V = M3904 Virtual Terminal.
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Page 70 of 174 Configure the M3900 Series Meridian Digital Telephone Configure parameters for System-wide Flash Download LD 97 – Configure parameters for System-wide Flash Download (Part 1 of 2) Prompt Response REQ CHG Change Flash Download Parameters. PRT Print Flash Download Parameters. TYPE FDL Flash Download for M3900 Sets FDTP t Enter M3900 set type selected for Flash Download 3902 = M3902. 3903 = M3903. 3904 = M3904. 3905 = M3905. ALL = All of the above.
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Configure the M3900 Series Meridian Digital Telephone Page 71 of 174 LD 97 – Configure parameters for System-wide Flash Download (Part 2 of 2) Prompt Response FTNR (NO) YES Description TN range restriction option for Flash Download NO = no TN restriction (default) YES = specify TN range FSTN FETN FDNR lscu Starting terminal number for Flash Download cu Prompt appears only if FTNR = YES. lscu Ending terminal number for Flash Download cu Prompt appears only if FTNR = YES.
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Page 72 of 174 Configure the M3900 Series Meridian Digital Telephone Configure parameters for the Full Duplex Handsfree (FDHF) functionality LD 11 – Allow the Handsfree Class of Service. Prompt Response Description REQ: NEW CHG Add new data. Change existing data. TYPE: 3904 M3900 series telephone type. Full Duplex Handsfree functionality requires an M3904 Phase III set. ... CLS HFA 553-3001-216 Standard Handsfree Allowed. HFD = Handsfree Denied (default). 5.
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Configure the M3900 Series Meridian Digital Telephone Page 73 of 174 Commands in LD 32 to support the Flash Download feature LD 32 – Flash Download commands (Part 1 of 2) Prompt Response . FDLU l s c u Description Initiate conditional download to one telephone. Terminal number. l = loop address. s = shelf address. c = card address. u = unit address. FDLI l s c u Initiate conditional download to an M3900 Series telephone when it becomes idle.
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Page 74 of 174 Configure the M3900 Series Meridian Digital Telephone LD 32 – Flash Download commands (Part 2 of 2) Prompt Response FSUM ALL Description Display a complete report on all M3900 Series telephones based on parameters specified in LD 97.
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Configure the M3900 Series Meridian Digital Telephone Page 75 of 174 Table 8 M3901 key description Key Number Description Key 4 Feature or Auto Dial. Key 5 Feature or Auto Dial. Note: The system administrator can configure Keys 1 - 5 with any feature that does not require a display (DAG, DWG, DSP and RMK). Note: recommends that all features be used as Auto Dial. Note: Nortel Networks recommends that the M3901 is not configured as an ACD DN.
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Page 76 of 174 Configure the M3900 Series Meridian Digital Telephone M3902 key descriptions Table 9 gives a description of the keys on the M3902. Figure 8 shows the physical placement of the keys on the M3902. Table 9 M3902 key description Key Key 0 Description You must configure Key 0 as the Directory Number line.
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Configure the M3900 Series Meridian Digital Telephone Page 77 of 174 Figure 8 M3902 key positions Key 2 Key 1 Key 3 Key 0 Key 4 Key 5 553-9126 M3903 key descriptions Table 10 gives a description of the keys on the M3903. Figure 9 shows the physical placement of the keys on the M3903. Table 10 M3903 key description (Part 1 of 3) Key Description Key 0 Primary Directory Number. Key 1 Secondary Directory Number or Feature or Auto Dial. Key 2 Secondary Directory Number or Feature or Auto Dial.
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Page 78 of 174 Configure the M3900 Series Meridian Digital Telephone Table 10 M3903 key description (Part 2 of 3) Key Key 3 Description Secondary Directory Number or Feature or Auto Dial.
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Configure the M3900 Series Meridian Digital Telephone Page 79 of 174 Table 10 M3903 key description (Part 3 of 3) Key Description Key 24 Privacy Release. Key 25 Charge Account. Key 26 Calling Party number. Key 27 Callers List Key 28 Redial List Keys 29-31 NUL.
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Page 80 of 174 Configure the M3900 Series Meridian Digital Telephone M3904 key descriptions Table 11 gives a description of the keys on the M3904. Figure 10 shows the physical placement of the keys on the M3904. Table 11 M3904 key description (Part 1 of 2) Key Description Key 0 Primary Directory Number. Key 1-11 Secondary Directory Number or Feature or Auto Dial.
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Configure the M3900 Series Meridian Digital Telephone Page 81 of 174 Table 11 M3904 key description (Part 2 of 2) Key Description Key 20 Ring Again. Key 21 Call Park. Key 22 Ringing Number Pickup Key 23 Configure as one of the following: • Speed Call • System Speed Call • Speed Call Controller • System Speed Call Controller Note: The above services are not a default feature for this key, these features can be used on any of the programmable keys. Key 24 Privacy Release. Key 25 Charge Account.
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Page 82 of 174 Configure the M3900 Series Meridian Digital Telephone Figure 10 M3904 key positions Key [4,10] Key [5,11] Key [3,9] Key [2,8] Key [1,7] Key [0,6] Key [17,20,23] Key [18,21,24] Key [19,22,25] Key 16 553-9128 For M3904 and M3905 sets, One-Button Feature Access keys for the Callers and Redial lists cannot be programmed on a Display Based Accessory (DBA) or a Key-Based Accessory (KBA). 553-3001-216 Standard 5.
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Configure the M3900 Series Meridian Digital Telephone Page 83 of 174 M3905 key descriptions Table 12 gives a description of the keys on the M3905. Figure 11 shows the physical placement of the keys on the M3905. Table 12 M3905 key description (Part 1 of 3) Key Key 0 Description Primary ACD Directory Number parallel to the *In-Calls Key. Note 1: The user can edit the label on Key 0 to display desired information.
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Page 84 of 174 Configure the M3900 Series Meridian Digital Telephone Table 12 M3905 key description (Part 2 of 3) Key Key 8-11 Description Configured as one of the following standard Call Center features: Key 8 = * Make Set Busy Key 9 = * Not Ready (must have CLS = AGN). Key 10 = * Emergency (must have CLS = AGN). Key 11 = * Call Supervisor (must have CLS = AGN). The following features can be configured on any Key 8-11 with the change of the prelabeled key cap: Activity Code entry.Agent Answer.
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Configure the M3900 Series Meridian Digital Telephone Page 85 of 174 Table 12 M3905 key description (Part 3 of 3) Key Description Key 25 Charge Account. Key 26 Calling Party Number. Key 27 Callers List Key 28 Redial List Keys 29-31 NUL.
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Page 86 of 174 Configure the M3900 Series Meridian Digital Telephone 553-3001-216 Standard 5.
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104 Page 87 of 174 Installation Contents The following are the topics in this section: To install the M3900 Series Meridian Digital Telephones . . . . . . . Telephone positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . To wall mount the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessory Connection Module (ACM) . . . . . . . . . . . . . . . . . . . . . . Accessory keying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Page 88 of 174 Installation This section provides installation instructions for the M3900 Series telephone and accessories. To install the M3900 Series Meridian Digital Telephones 1 Complete the wiring and cross-connections (loop power). 2 Connect the telephone to the connecting block. 3 Place the telephone upright on the desk in the normal operating position. 4 Supply the user with a quick reference guide.
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Installation Page 89 of 174 To change the telephone angle: 1 Move the top of the footstand away from the telephone base (it has a snap connection). 2 Place the footstand in the desired position and snap the top of the footstand back into place. To wall mount the telephone The telephone wall mount bracket kit contains a one piece wall mount plate to attach the telephone to the wall. To wall mount the telephone: 1 Place the wall mount bracket against the wall and mark the spot to insert the screws.
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Page 90 of 174 Installation 5 Put the ACM attached ribbon cable into the track running down the back of the telephone base. 6 Put the hard plastic cable cover over the ACM ribbon cable. 7 Snap the ACM plastic cable cover into place. 8 Place the footstand on the hinges. 9 Swing the footstand back into place. 10 Snap the footstand into a non-movable position. 11 Reconnect the line cord to the telephone base. 12 Return the telephone to an upright position.
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Installation Page 91 of 174 Figure 12 ACM module 553-8967 The shape and size of the plug in the accessory cartridge prevents the user from accidentally connecting incompatible accessories. To check the compatibility of accessories, refer to Table 7 which shows the optional accessories and their compatibility. Make sure you refer to the compatibility chart Table 7 “Accessory compatibility” on page 47 before you purchase your optional hardware accessories.
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Page 92 of 174 Installation Install the Accessory Connection Module (ACM) into your M3900 Series Meridian Digital Telephone (refer to the ACM Installation) before you install your ATA. The ACM provides connection capabilities between the M3902, M3903, M3904, and M3905 telephones and the ATA. To install the ATA: 1 Disconnect the line cord from the telephone before installing the ATA. 2 Insert the ATA accessory cartridge into the ACM. The latch should be at the top.
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Installation Page 93 of 174 Figure 13 Wall transformer connection To IDF Adapter jack Adapter plug 6-conductor line cord from telephone Plug 1 2 3 4 5 6 1 2 Jack 1 2 3 4 5 6 Wall transformer (110 V or 220 V) Adapter 553-9042 A red LED status light located on the ATA indicates the status of the ATA. • • • Flashing red indicates that the ATA is operating normally. For more troubleshooting guidelines, refer to the user documentation that came with your analog device.
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Page 94 of 174 Installation Flexible voice and data capabilities allow you to have continuous use of both the Meridian Digital Telephone and the attached analog device. Your system administrator configures the flexible voice and data capabilities for your telephone on the system equipment. Contact your system administrator for more information about flexible voice and data capability.
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Installation Page 95 of 174 3 Click on Start. 4 Select Run. 5 Enter a:\setup (assuming that drive “a” is your floppy disk drive). 6 Click on OK. The Nortel Networks logo screen appears while the installation utility loads. 7 The Welcome screen appears. Click on Next to continue installation. 8 If you agree to the terms of the Software License Agreement, click on Yes. 9 Continue to Click on Next until the installation is complete.
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Page 96 of 174 Installation 2 Place the telephone and the Module face down on a padded, level surface, and align them. 3 Plug the cable from the Module into the 10-pin connection port on the telephone. See Figure 14. Figure 14 KBA Installation Plug cable into10-pin connection port Clips ACM connection port Tilt Handles 553-9538 4 Thread the cable through the opening in the side of the telephone.
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Installation Page 97 of 174 Figure 15 KBA Footstand Assembly Single KBA Footstand Assembly Expansion KBA Footstand Assembly Tighten these screws 7 Install and tighten these screws Expansion KBA Plate To add a second Key-based Expansion Module: a) Place the telephone and the two modules face down on a non-abrasive surface. b) Plug the cable from the second module into the 10-pin connection port on the first module. c) Thread the cable through the routing clips on both modules.
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Page 98 of 174 Installation To install the Expansion KBA Footstand 1 Place the Single KBA Footstand and the Expansion KBA Footstand face down on a flat surface. 2 Align the Expansion KBA Footstand with the Single KBA Footstand and slide them together. 3 Insert two screws through the Expansion KBA Plate into the Single KBA Footstand. 4 Tighten all four screws, ensuring that the two footstand assemblies are properly aligned.
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Installation Page 99 of 174 5 While depressing the telephone tilt handle, swing the footstand into the desired position, then release the handle. 6 Carefully turn the new assembly upright. To install the handset option for the M3905 Call Center Telephone The Handset Kit is a hardware option for the M3905 Call Center Telephone. The handset does not accompany the M3905 Call Center Telephone. The handset can be added to the M3905 by removing the front plate of the telephone.
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Page 100 of 174 Installation To remove the HookSwitch cover: 1 Ease the cover to the left and pull on the left side to release the left snap. 2 While holding the left snap out, ease the cover to the right and pull on the right side to release the right snap. 3 Carefully maneuver the cover out from the three bottom slots and rotate the cover to release the two side tabs.
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Installation Page 101 of 174 Headset options The M3901, M3902, M3904, and M3905 supports an amplified headset when the headset connects to the handset jack. The M3903, M3904 and M3905 have a dedicated headset jack which supports a non-amplified headset. The M3903, M3904 and M3905 have a Headset Fixed Feature Key to turn the Headset on and off.
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Page 102 of 174 Installation To install the FDHF cartridge To install the FDHF cartridge in an M3904 Phase III set, perform the following steps: 1 Check the label on the back of your set to make sure that it is an M3904 Phase III set (NTMN34GA). If your set is an NTMN34GA, go to Step 2. If your set is not an NTMN34GA, it is not FDHF-compatible. Please contact your system administrator to obtain the correct set. 2 Install the Accessory Connection Module (ACM).
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Installation Page 103 of 174 Figure 19 Wall transformer connection Telephone wall jack 6-conductor line cord from telephone Wall transformer adapter jack Wall transformer adapter plug Notes: 1. Remove the line cord from the telephone wall jack. 2. Insert the transformer adapter plug into the telephone wall jack. 3. Insert the line cord into the wall transformer adapter jack.
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Page 104 of 174 Installation 553-3001-216 Standard 5.
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110 Page 105 of 174 Environmental and safety considerations Contents The following are the topics in this section: Reference list . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Temperature and humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Safety and Electromagnetic Compatibility . . . . . . . . . . . . . . . . . . . . . . 107 Headset considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Page 106 of 174 Environmental and safety considerations Temperature and humidity Operating state: Temperature range 0° to 50°C (32° to 104°F) Relative humidity 5% to 95% (noncondensing). At temperatures above 34°C (93°F) relative humidity limited to 53 mbar of water vapor pressure. Storage: Temperature range –50° to 70°C (–58° to 158°F) Relative humidity 5% to 95% (noncondensing). At temperatures above 34°C (93°F) relative humidity limited to 53 mbar of water vapor pressure.
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Environmental and safety considerations Page 107 of 174 Safety and Electromagnetic Compatibility The M3900 Series Meridian Digital Telephones have been tested and found to comply with the following Safety and Electromagnetic Compatibility (EMC) Standards. Safety Description EN 60950 / IEC 950 Safety of Information Technology Equipment including Electrical Business Equipment (Europe). EN 41003 Particular Safety Requirements for Equipment to be connected to Telecommunications Network (Europe).
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Page 108 of 174 Environmental and safety considerations EMC - Radiated and Conducted Description EN55022 / CISPR 22 Class B Radiated Emissions Basic Standard (Europe) FCC Part 15 Class A Radiated Emissions (USA) CSA C108.
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Environmental and safety considerations Page 109 of 174 Line engineering The M3900 Series Meridian Digital Telephones use twisted pair wiring on transmission lines determined by the rules in Digital Telephone Line Engineering (553-2201-180). The maximum acceptable loop length is 1067 m. (3500 ft), assuming 24 AWG (0.5 mm) standard twisted wire with no bridge taps. A 15.5 dB loss at 256 kHz defines the loop length limit. Longer lengths are possible, depending on the wire’s gauge and insulation.
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Page 110 of 174 Environmental and safety considerations 553-3001-216 Standard 5.
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170 Page 111 of 174 Appendix A: Flash Download procedure Contents Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Flash Download Procedure overview . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Determining software, M3900 PSWV, or firmware versions: . . . . . . . X11 software versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . M3900 language PSWV versions . .. . . . . . . . . . . . . . . . . . . . . . . . .
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Page 112 of 174 Appendix A: Flash Download procedure Install software on Core/Net 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Exiting split mode . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Synchronize the hard disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Perform a data dump . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Install procedure for Option 51C . . . . . . . .
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Appendix A: Flash Download procedure Page 113 of 174 Feature overview M3900 Flash Download provides the capability to download a new firmware version from the Meridian 1 to an M3900 telephone. Flash Download provides a way for installed M3900 telephones to be updated to the appropriate firmware release level for supporting features on the Meridian 1. Flash Download can be invoked for one M3900 telephone, for a group of M3900 telephones, or all telephones on the Meridian 1.
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Page 114 of 174 Appendix A: Flash Download procedure Flash Download Procedure overview See Tables 15 and 16 for the overall steps needed to perform a flash download. Table 15 is for small systems and Table 16 is for large systems. These tables list the versions of X11 software that an M3900 customer could be running and the high-level steps needed to upgrade to the latest Reissue software (25.08 Reissue or 25.15 Reissue).
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Appendix A: Flash Download procedure Page 115 of 174 Table 15 Flash Download procedure matrix for small systems (Part 2 of 5) Present software Upgrade to software Keycode required M3900 telephones Release 2 Upgrade steps Note: This is not a standard process. M3900 Release 2 phones should not be configured on a Release 24.2x system. 1. Follow the small system Release 24.2x to Release 25.08 Reissue procedure for Release 1 telephones (above). The Release 25.08 Reissue contains M3900 Release 1 firmware.
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Page 116 of 174 Appendix A: Flash Download procedure Table 15 Flash Download procedure matrix for small systems (Part 3 of 5) Present software Upgrade to software Keycode required M3900 telephones Release 2 Upgrade steps Note: This is not a standard process. M3900 Release 2 telephones should not be configured on a Release 25.08 system). 1. Follow small system 25.08 to 25.08 Reissue procedure for Release 1 telephones (above). The 25.08 Reissue contains M3900 Release 1 firmware.
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Appendix A: Flash Download procedure Page 117 of 174 Table 15 Flash Download procedure matrix for small systems (Part 4 of 5) Present software Upgrade to software Keycode required M3900 telephones 25.10 Re-issue Yes Release 1; Release 2 Upgrade steps 1. Call Nortel Networks technical support to find out how to receive an upgrade. • On Option 51C CP2 systems, a DRAM upgrade from 16 to 32 Meg is required. • An upgrade from MAT 6.5 is required. 2.
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Page 118 of 174 Appendix A: Flash Download procedure Table 15 Flash Download procedure matrix for small systems (Part 5 of 5) Present software Upgrade to software Keycode required M3900 telephones 25.15 25.15 Reissue NO Release 1; Release 2 Upgrade steps 1. Determine M3900 PSWV to install (see Table 18 on page 136). Select PSWV #1 Global or #4 N.A. (25% savings; second PCMCIA card needed).
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Appendix A: Flash Download procedure Page 119 of 174 Table 16 Flash Download procedure matrix for large systems (Part 1 of 3) Present software 24.25 Upgrade to software 25.08 Re-issue Keycode required M3900 telephones Yes Release 1 Upgrade steps 1. Call Nortel Networks technical support to find out how to receive an upgrade. • On Option 51C CP2 systems, a DRAM upgrade from 16 to 32 Meg is required. • An upgrade from MAT 6.5 is required. 2.
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Page 120 of 174 Appendix A: Flash Download procedure Table 16 Flash Download procedure matrix for large systems (Part 2 of 3) 25.08 25.08 Re-issue No Release 1 1. Call Nortel Networks technical support to find out how to receive an upgrade. 2. Follow the PSDL Installation Procedure (see “PSDL Installation Procedure” on page 142). 4. Install the manufactured patches. 5. Download the firmware to telephones, following the Flash Download procedure. Rel. 2 Note: This is not a standard process.
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Appendix A: Flash Download procedure Page 121 of 174 Table 16 Flash Download procedure matrix for large systems (Part 3 of 3) 25.15 25.15 Reissue NO Rel. 1, Rel. 2 1. Determine M3900 PSWV to install (see Table 18 on page 136). Select PSWV #1 Global or #4 N.A. (25% savings). Note: Select PSWV #5 (Release 1 firmware for X11 Release 24) only if the customer is just running the Release 24 M3900 features. 2.
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Page 122 of 174 Appendix A: Flash Download procedure An alternative procedure for both large and small systems is to download an M3900 set on the system and query the language version for that set through the set’s display diagnostics. See “M3900 firmware versions” on page 122 for information on obtaining the firmware version through display diagnostics. Once the firmware version has been obtained, it can be cross referenced to the M3900 PSWV language version in Table 18 on page 136.
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Appendix A: Flash Download procedure Page 123 of 174 Detailed Flash Download procedure: 1 Identify sets to be downloaded. If possible, organize by Set type, TN Range, or DN Range. a. To determine set quantity and type, use LDs 97 and 32 to print the ranges of sets using the commands given below. 2 Establish set quantity. 3 Estimate the time required for download. Downloading sets with the North America reduced language set file takes nine minutes per set (on the M3905 it takes 12 minutes).
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Page 124 of 174 Appendix A: Flash Download procedure 4 Based on the quantity of sets and the site situation, determine how the download will occur: a. Individual downloads (Use individual commands in LD 32) b. System download (Use system download command in LD 32) c. Scheduled download/range download (Use scheduled download commands in LD 32 and LD 97 5 Issue the appropriate download command.
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Appendix A: Flash Download procedure Page 125 of 174 Figure 20 Information displayed during a flash download Era sing Fla sh M e m ory Aw a it ing Dow nloa d... Dow nloa ding Firm w a re Display 1 Display 2 Display 3 For the M3904, an hourglass icon is displayed during the flash memory erase process (see Figure 21). The erase process can take up to 15 seconds.
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Page 126 of 174 Appendix A: Flash Download procedure Upon receiving the first flash data packet, a page status bar is displayed (see Figure 23). Depending on the language files being downloaded, there are three or four memory pages that are downloaded (three for North American, four for Global, Eastern/Western European versions). As additional flash data packets are received, the status bar advances to the right until the current page is completely programmed.
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Appendix A: Flash Download procedure Page 127 of 174 SDL2110 e hw a v m: Failed to download software to device, where: e (cause of the error) can be: 1 = Acknowledgment timeout error 2 = Peripheral Software (PSW) version or checksum error 3 = PSW record checksum error 4 = PSW record format error 5 = Card firmware state error hw (card name) can be: XNET (Network Card) XPEC (Peripheral Controller) a (card address) can be: Loop for Network Card Network/DTR Card XPEC # (loop shelf) for Peripheral Controller v
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Page 128 of 174 Appendix A: Flash Download procedure e (cause of the error for M3900) can be: 1 = Timeout error 2 = PSW checksum error 3 = Record checksum error 4 = Record format error 5 = Firmware state error 6 = Invalid page number received 7 = Unrequired page delivered during download 18 = Flash memory cannot be erased (M3900) 19 = Error detected while programming flash (M3900) 20 = An application is currently active, download cannot proceed (M3900) 21 = verification byte incorrect (M3900) Action: Try
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Appendix A: Flash Download procedure Page 129 of 174 LD 97 – Configure the system-wide Flash Download parameters. Prompt Response Description REQ CHG PRT Change Flash Download parameters. Print Flash Download parameters. TYPE FDL Flash Download for M3900 sets.
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Page 130 of 174 Appendix A: Flash Download procedure FSTN lscu cu Starting terminal number for Flash Download. Prompt appears only if FTNR = YES. FETN lscu cu Ending terminal number for Flash Download. Prompt appears only if FTNR = YES. (NO) YES DN range restriction option for Flash Download. No DN restriction (default). Specify DN range. FDNR FDDN c d1 d2 Flash Download Prime Directory Number range. Prompt appears only if FDNR = YES.
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Appendix A: Flash Download procedure Page 131 of 174 Single-Set Flash Download Flash DownLoad Unit (FDLU) - initiate flash download for this unit. For this command to work, the set must be in an idle state. That is, there can be no active call, no active application, and the set must be configured and in working condition (responding to a query command). Also, the firmware version on the set must not be current. That is, it must be different from the one on the system disk. .
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Page 132 of 174 Appendix A: Flash Download procedure Flash Download System (FDLS) - initiate system-wide flash download based on the parameters specified in LD 97. This initiates the system-wide flash download to all, or the specified type of M3900 sets, from the system disk if the flash firmware version on the set is different from the version found on the disk. During system-wide flash download, when flash download detects that an M3900 set is in an active call connection, the set is skipped.
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Appendix A: Flash Download procedure Page 133 of 174 Table 17 shows the estimated Flash Download times. Table 17 Estimated Flash Download times System Average Lines M3900 Lines Download Time 10 languages Faster Download 6 languages 11C 100 80 (100%) 4 hours 3 hours 51C/61C 400 200 (~60%) 20hrs. (2 XPECs) 10hrs. (4 XPECs) 15 hours 7.5 hours 81/81C 1350 650 (~60%) 22 hrs. (6 XPECs) 16.5 MSL-100 8000 4800 (~60%) 30 hrs. (32 XPECs) 20 hrs. (48 XPECs) 22.
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Page 134 of 174 Appendix A: Flash Download procedure Firmware Version on Unit (FWVU) - Print current firmware versions on the unit. You can query and print the firmware versions (downloadable flash firmware, as well as core firmware) currently on the specified set using this command. See Table 18 on page 136 for a list of current firmware versions. . FWVU l s c u Firmware version SUMmary (FSUM) - Print the firmware version summary report for all the M3900 sets.
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Appendix A: Flash Download procedure Page 135 of 174 Where: tttt = 3902, 3903, 3904, 3905 cc = 0-99 ddddddd = the Primary DN of the telephone vv = the flash firmware version Query Disk Firmware Versions To determine the firmware version residing on the system disk(s) available for download to the M3900 sets, use the PSWV command in Overlay 22 to print the firmware versions for M3900 sets. See Table 18 on page 136 for a list of current firmware versions. .
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Page 136 of 174 Appendix A: Flash Download procedure Table 18 Firmware and PSWV versions PEC codes PSWV codes 1 2 3 4 5 6 7 M3900 SET (## = 66, 70) XX = See Note 1 PSWV File PSWV Region M1 F/W file (PSWV) See Note 2 LD 22 Response for PSWV See Note 3 Set F/W Diagnostic See Note 4 LD 32 FWVU Response for set F/W See Note 5 PSWV File #1 Global (10 lang.) 3902.loadaa 40 M3902: S/W VERSION NUMBERS: 40 Lang: L1.9 F/W Ver: 4.0 FLASH FIRMWARE VERSION = 040 PSWV File #4 N. America (6 lang.
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Appendix A: Flash Download procedure NTMN33 XX-## Page 137 of 174 PSWV File #5 Rel. 1 for X11 Rel 24 3903.loadaa 36 M3903: S/W VERSION NUMBERS: 36 Lang: P1.9 F/W Ver 3.6 FLASH FIRMWARE VERSION = 036 PSWV File #1 Global R2: (10 lang.) 3904.loadaa 46 M3904: S/W VERSION NUMBERS: 46 Flash: 4.6 P0 L1.8 FLASH FIRMWARE VERSION = 046 PSWV File #4 N. America R2 (6 lang.) 3904.loadda 46 M3904: S/W VERSION NUMBERS: 46 Flash: 4.6 P0 L4.8 FLASH FIRMWARE VERSION = 046 PSWV File #5 Rel.
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Page 138 of 174 Appendix A: Flash Download procedure with a “FA” designation for U.S. and Canada sets and “EA” for Canada only icon sets. Note 2: For Column 4 labeled M1 F/W File, the two-letter alpha character followed by two numbers (format: 390x.loadxx##) shows the release level of the PSWV file. For instance, M3902.loadaa40 is a later issue than M3902.loadaa36. The most up-to-date file names are shown.
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Appendix A: Flash Download procedure Page 139 of 174 • When a system is first brought into service with M3900 sets, there is a significant amount of messaging that occurs to activate the sets through the Lamp Audit background routine. The time required to bring all sets into service on a system is dependent on the system configuration, and could take several hours. Performing a Flash Download directly after the system is brought into service adds to the message load on the system.
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Page 140 of 174 Appendix A: Flash Download procedure • Nortel Networks strongly recommends that you not force load an overlay (load with a Suspend option) unless there is an emergency while PSWV is in progress. In this instance, existing PSWV logic aborts downloading for the current PSWV block (of cards or sets of a given type being downloaded) and restarts the download for that block and remaining ones after the overlay is exited.
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Appendix A: Flash Download procedure Page 141 of 174 • When scheduling the Flash Download of sets, note that one hour before the Midnight routines execute, the flash download process is gracefully stopped. The Flash downloading resumes once midnight routines are executed. • When a schedule is defined in LD 97 and the Flash Download is started (by entering the FDLS command in LD 32), all scheduled sets are queued for download.
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Page 142 of 174 Appendix A: Flash Download procedure PSDL Installation Procedure During a flash download, the system downloads the contents of a PSDL/PSWV file to an M3900 set. This PSDL Installation Procedure can be used to load a new PSDL/PSWV file on the system in place of totally reinstalling system software.
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Appendix A: Flash Download procedure Page 143 of 174 Table 19 summarizes the required steps to perform this procedure. Table 19 Options 61C,81,81C parallel reload summary Step Action 1 Perform a data dump. 2 STAT the hardware. 3 Split the Cores. 4 Install PSDL file on Core/Net 1. 5 Switch call processing from Core/Net 0 to Core/Net 1. 6 Test Core/Net 1. 7 Install software on Core/Net 0. 8 Exit Split mode. 9 Test Core/Net 0 and 1. 10 Synchronize the hard disks.
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Page 144 of 174 Appendix A: Flash Download procedure STAT the hardware 1 Load LD 137 and get the status of the hard disks. Note: Be sure the hard disks are synchronized. If not, synchronize before proceeding. LD 137 STAT Get the status of the hard disks SYNC Synchronize hard disks if necessary. Synchronization may take up to 50 minutes TEST CMDU Performs hard and floppy disk test. **** exit program 2 Load LD 135 and get status of the CPs, CNIs and memories.
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Appendix A: Flash Download procedure 2 Page 145 of 174 Verify that IODU/C 0 is active. You may need to switch IODU/Cs. LD 137 STAT Get the status of IODU/C SWAP Switch IODU/Cs if necessary **** exit program 3 Connect a terminal to the CPSI port in Core/Net 1 to J25 of the I/O panel at the back of the Core/Net. Be sure it is configured as follows. The recommended baud rate is 9600, to be the same as the CPSI port.
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Page 146 of 174 Appendix A: Flash Download procedure Note 1: If the CD-ROM is not in the CD drive of the IODU/C, the installation procedure will not continue. Insert the CD-ROM into the drive to continue. Note 2: If a problem is detected during the system verification, Install stops, prints an error message, and aborts the installation. If the verification is not successful, do not continue. Contact your technical support organization. 4 Press to continue.
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Appendix A: Flash Download procedure Page 147 of 174 12 The list of PSDL files that can be downloaded appears. Select the PSDL file you desire. The install program backs up your current PSDL file and installs the new file. When it is complete, you are returned to the Main Install menu.
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Page 148 of 174 Appendix A: Flash Download procedure Test Core/Net 1 1 Test Call Processing. This includes, but is not limited to the following: a. Check for dial tone. b. Make internal, external, and network calls. c. Check attendant console activity. d. Check DID trunks. e. Check any auxiliary processors. Note: From this point forward you will be upgrading Core/Net 0. Install software on Core/Net 0 1 Move the CPSI port cable from J25 on Core/Net 1 to J25 on Core/Net 0.
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Appendix A: Flash Download procedure 7 Page 149 of 174 Remove the CP Install Program diskette and insert the Keycode diskette. Select the following when prompted: to continue with keycode validation to confirm that the keycode matches the CD-ROM release to quit (remove any diskettes from the floppy drive) Yes, to confirm quit to reboot the system The system automatically performs a sysload, during which several messages appear on the system terminal.
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Page 150 of 174 Appendix A: Flash Download procedure The system automatically performs a sysload, during which several messages appear on the system terminal. Wait for DONE and then the INI messages to be displayed before continuing. Exiting split mode 1 Connect the CPSI port or maintenance SDI port. 2 Enable the CNI cards by setting the ENB/DIS faceplate switch to ENB in Core/Net 0. 3 Perform the following in uninterrupted sequence: a. Press and release the MAN RST button in Core/Net 0. b.
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Appendix A: Flash Download procedure 2 Page 151 of 174 Switch Cores and test the other side (Core/Net 0) SCPU Switch cores TEST CPU Test the inactive Core/Net TEST CNI c s Test each inactive CNI card Note: Testing the CP and CNI cards and synchronizing memory can take up to 20 minutes for each test. When the CP test is complete, the CP and the memory is automatically synchronized. 3 Clear the display and minor alarms on both Cores.
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Page 152 of 174 Appendix A: Flash Download procedure Synchronize the hard disks 1 Load LD 137 and synchronize the hard disks. Synchronization can take up to 50 minutes. To be sure that the contents of IODU/C 1 are copied to IODU/C 0, verify that IODU/C 0 is disabled. LD 137 STAT Get the status of the IODU/C and redundancy SYNC Enter “Yes” to synchronize disks. Wait until the memory synchronization successfully completes before continuing. TEST CMDU Performs hard and floppy disk test.
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Appendix A: Flash Download procedure Page 153 of 174 Install procedure for Option 51C Use this procedure to convert from one X11 release of PSDL files to a later release, or to change the PSDL file within the same X11 release for Option 51C systems only. Table 20 summarizes the required steps to perform this procedure. Table 20T Option 51C installation procedures Step Action 1 Perform a data dump. 2 STAT the hardware. 3 Install PSDL file. 4 Test the system. 5 Perform a data dump.
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Page 154 of 174 Appendix A: Flash Download procedure STAT the hardware 1 Load LD 137 and get the status of the hard disks. LD 137 STAT Get the status of the hard disks 2 Load LD 135 and get the status of the CP, CNI, and memory. LD 135 STAT CPU Get the status of the CPU and memory STAT CNI Get the status of the CNI. Install PSDL File 1 Select the CP Install diskette which matches the Call Processor (CP) type on your system. 2 Insert the CP Install diskette into the floppy drive of the IODU/C.
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Appendix A: Flash Download procedure 9 Page 155 of 174 The PSDL Installation Menu appears. Select: 2. List 3900 set languages This displays the PSDL file that is currently installed on the machine and the PSDL files that are available to install. Press until the main menu appears 10 When the Install Menu is displayed, select the following option:
To install 3900 set Languages 11 The PSDL Installation Menu appears. Select: 1.
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Page 156 of 174 Appendix A: Flash Download procedure Complete the upgrade 1 Perform a redundancy sanity test using the following sequence: LD 135 STAT CNI Get status of CNI card STAT CPU Get status of CPU and memory 2 Clear the display and minor alarms. CDSP Clear the displays on the Cores CMAJ Clear major alarms CMIN ALL Clear minor alarms **** exit program The PSDL conversion is complete.
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Appendix A: Flash Download procedure 5 Page 157 of 174 Select item 9 - Change 3900 series set languages from the Utilities menu The Utilities menu displays: Utilities Menu: 1. Restore Backed Up database 2. Archive Customer defined databases 3. Install Archived database 4. Review Upgrade Information 5. Clear Upgrade Information 6. Undo Installation 7. Flash Boot ROM Utilities 8. Current Installation Summary 9. Change 3900 series set languages.
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Page 158 of 174 Appendix A: Flash Download procedure 7 Specify drive name for 3900 series language set files in PCMCIA Enter selection: A WARNING: Following selection will overwrite the existing psdl.rec file WARNING: Need to perform sysload after psdl file is changed.
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Appendix A: Flash Download procedure Page 159 of 174 Table 21 summarizes the required steps to perform this procedure. Table 21 Option 81C CP PII parallel reload summary Step Action 1 Perform a data dump. 2 STAT the hardware. 3 Split the Cores. 4 Install the PSDL file on Core/Net 1. 5 Switch call processing from Core/Net 0 to Core/Net 1. 6 Test Core/Net 1. 7 Test Core/Net 1. 8 Install PSDL file on Core/Net 1. 9 Exiting split mode 10 Test Core/Net 1 and Core Net 0.
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Page 160 of 174 Appendix A: Flash Download procedure STAT the hardware 1 Load LD 137 and get the status of the hard disks. Note: Be sure the hard disks are synchronized. If not, synchronize before proceeding. LD 137 STAT Get the status of the hard disks TEST CMDU Performs hard and floppy disk test. **** exit program 2 Load LD 135 and get the status of the CPs, CNIs, and memories.
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Appendix A: Flash Download procedure Page 161 of 174 Install PSDL file on Core/Net 1 1 Place the CP PII Install disk into the MMDU floppy drive of Core 1. 2 Install the CD-ROM into the MMDU CD drive of Core 1: a. Press the button on the CD-ROM drive to open the CD-ROM disk holder. b. Place the CD-ROM disk into the holder with the disk label showing. c. Use the four tabs to secure the CD-ROM drive. d. Press the button again to close the CD-ROM disk holder (do not push the holder in by hand).
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Page 162 of 174 Appendix A: Flash Download procedure 6 When prompted, remove the CP PII Install Program diskette, and insert the Keycode diskette. to continue with keycode validation to confirm that the keycode matches the CD-ROM release 7 When the Install Menu is displayed, select the following option:
To install 3900 set Languages 8 The PSDL Installation Menu appears. Select: 1. Install 3900 set languages 9 The list of PSDL files that can be downloaded appears.
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Appendix A: Flash Download procedure Page 163 of 174 Test Core/Net 1 1 Test Call Processing. This includes, but is not limited to the following: a. Check for dial tone. b. Make internal, external, and network calls. c. Check attendant console activity. d. Check DID trunks. e. Check any auxiliary processors. Note: From this point forward you will be upgrading Core/Net 0. Install PSDL file on Core/Net 1 1 Place the CP PII Install disk into the MMDU floppy drive of Core 0.
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Page 164 of 174 Appendix A: Flash Download procedure Testing partition 2 0 percent done… 1 percent done… 99 percent done… 100 percent done Disk physical checking is completed! There are 3 partitions in disk 0: The size of partition 0 ix XX MB The size of partition 1 ix XX MB The size of partition 2 ix XX MB Disk partitions and sectors checking is completed! 3 At the terminal, press to start the software installation.
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Appendix A: Flash Download procedure Page 165 of 174 Exiting split mode From the active side (Core 1), join with Core 0 to establish redundancy: LD 135 JOIN Tell Core 0 to warm start and update its disk image. Allow Core 0 to come up before proceeding.
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Page 166 of 174 Appendix A: Flash Download procedure Commands for System wide Flash Download of M3900 sets LD 97 – Configure parameters for System-wide Flash Download. Prompt Response Description REQ CHG PRT Change Flash Download parameters. Print Flash Download parameters. TYPE FDL Flash Download for M3900 sets. 3902 3903 3904 3905 ALL (NONE) Enter M3900 set type selected for Flash Download.
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Appendix A: Flash Download procedure FTNR (NO) YES FSTN Page 167 of 174 TN range restriction option for Flash Download. No TN restriction (default) Specify TN range. Starting terminal number for Flash Download. lscu cu For Option 11C. Note: The FSTN prompt appears only if FTNR = YES. FETN Ending terminal number for Flash Download. lscu cu For Option 11C Note: The FETN prompt appears only if FTNR = YES. FDNR (NO) YES FDDN c d1 d2 DN range restriction option for Flash Download.
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Page 168 of 174 Appendix A: Flash Download procedure FRCE System-wide Flash Download control option. Conditional (default). System-wide Flash Download (using the FDLS command in LD 32) applies only to an M3900 series set whose flash firmware version is different is different from the version currently found on the system disk. (NO) YES Forced. Force System-wide Flash Download to all of the specified M3900 series sets regardless of their current flash firmware versions.
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Appendix A: Flash Download procedure Page 169 of 174 . FDLS Initiate system-wide Flash Download to all, or a specified type of M3900 Series telephones, based on parameters specified in LD 97. . FDLC Cancel or gracefully stop the system-wide flash download for M3900 Series telephones. . FSUM Display the summary report of current firmware versions on all M3900 Series telephones.
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Page 170 of 174 Appendix A: Flash Download procedure 553-3001-216 Standard 5.
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174 Page 171 of 174 List of terms ACD Automatic Call Distribution ACM Accessory Connection Module ATA Analogue Terminal Adapter COS Class of Service CCOS Controlled Class of Service CPM Call Progress Monitor CPND Calling Party Name Display CTIA Computer Telephony Integrated Adapter DBA Display-Based Accessory (Configuration prompt for Display-based Expansion Module) DLC Digital Line Card M3900 Series Meridian Digital Telephones Description, Installation and Administration
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Page 172 of 174 List of terms DN Directory Number EIA Electronic Industries Association FCC Federal Communications Commission FDHF Full Duplex Handsfree FFC Flexible Feature Code IDF Intermediate Distribution Frame KBA Key-Based Accessory (Configuration prompt for Key-based Expansion Module) LCD Liquid Crystal Display LED Light Emitting Diode (lamp) MDF Main Distribution Frame MSB Make Set Busy MWI Message Wait Indicator SCPL Station Controlled Password Length 553-3001-216 Standard 5.
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List of terms Page 173 of 174 SCPW Station Controlled Password, part of station configuration TN Terminal Number VOT Virtual Office Terminal M3900 Series Meridian Digital Telephones Description, Installation and Administration
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Page 174 of 174 List of terms 553-3001-216 Standard 5.
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Family Product Manual Contacts Copyright FCC notice Trademarks Document number Product release Document release Date Publish Meridian 1 M3900 Series Meridian Digital Telephones Description, Installation and Administration Copyright © 1999–2002 Nortel Networks All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant.