Nortel Knowledge Network Meridian Digital Telephones M3901 M3902 M3903 M3904 User Guide Enterprise Voice Solutions Customer Documentation
Contents M3900 Series Meridian Digital Telephone M3901 M3902 M3903 M3904 1 ................................................................................................. 1 ................................................................................................. 2 ................................................................................................. 3 .................................................................................................
Contents Use Call Park (M3902) ......................................................................... 29 Use Call Park (M3903 and M3904) ...................................................... 31 Calling Party Number (M3902) ............................................................. 33 Calling Party Number/Charge Account (M3903 and M3904) ................. 33 Display incoming calls .......................................................................... 34 Trace a Malicious call ....................
Contents Enhanced Override Feature .................................................................. 58 Forced Camp-on .................................................................................. 59 Override Feature ................................................................................. 60 Privacy Release Feature ........................................................................ 60 Radio Paging ......................................................................................
Contents Enable Call timer ................................................................................. 83 Select Date/time format ........................................................................ 83 Enable Key click ................................................................................... 83 Use Headset port on call ....................................................................... 84 Activate Headset port external alerter ....................................................
Contents Set-to-Set Messaging 106 Corporate Directory 108 Virtual Office 110 M3901 Feature Operation 112 M3901 Fixed Keys ............................................................................. 112 Program a feature or an Auto Dial ...................................................... 114 Use Auto Dial .................................................................................... 115 Use Speed Call ..................................................................................
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M3900 Series Meridian Digital Telephone M3900 Series Meridian Digital Telephone There are five models in the M3900 Series Meridian Digital Telephone Portfolio. This document describes the M3901, M3902, M3903, and M3904 features and how to use them. The M3902, M3903, and M3904 are described in the main portion of this document. The M3901 is described in a separate section of this document. For information on the M3905 refer to the M3905 Call Center Meridian Digital Telephone User Guide.
M3900 Series Meridian Digital Telephone M3902 The M3902 has one Line (DN) Key, and three Programmable Soft Keys (self-labeled).
M3900 Series Meridian Digital Telephone M3903 The M3903 has two Programmable Line (DN)/Feature Keys (self-labeled) with two features or lines configured on each key. It also has four Context Sensitive Soft Keys (self-labeled).
M3900 Series Meridian Digital Telephone M3904 The M3904, has six Programmable Line (DN)/Feature Keys (self-labeled), with two features or lines configured on each key. It also has four Context Sensitive Soft Keys (self-labeled).
Your Telephone’s Controls Your Telephone’s Controls Use the Volume Control Bar to control the volume of the handset, headset, speaker, ringer, and handsfree. Increase the volume by pressing the right side of the bar. Lower it by pressing the left side. Goodbye Headset / / Press the Headset Key to answer a call while on the headset or to switch a call from handset or handsfree to the headset. A steady LCD indicator appearing beside a Line (DN) Key means that the feature or line is active.
Your Telephone’s Controls The Navigation Keys allow you to scroll through Menus and lists on the display. Copy / Quit The Copy Key copies incoming or outgoing call numbers into the Personal Directory on the M3904. The Quit Key ends an active application. Pressing the Quit Key does not affect the status of calls currently on your telephone. Note: If you press the Quit Key before the Done Key you exit without saving changes. Press the Done Key to exit and save changes.
Your Telephone’s Controls Edit The Edit Key is used to edit Directory and Callers List entries (M3904). Delete The Delete Key is used to delete entries or characters in applications. Directory/Log / The Directory/Log Key (M3904) allows you to access your Personal Directory (100 entries), Callers List (last 100 incoming calls) and, Redial list (last 20 outgoing calls).
Terms you should know Terms you should know Attendant — The attendant is a telephone operator in your organization. Call Log— The Call Log can be configured to store either unanswered or all incoming calls. These entries can be accessed through your directory menu. Call party information—When your telephone rings, the display shows Call Party Name Display (CPND) information. The system must have CPND enabled. The display shows the phone number and name, if available, of the incoming call.
Terms you should know Meridian 1, Meridian SL-100— The Meridian 1 or the Meridian SL-100 is your office communications system. More... — The More Key allows access to the multiple layers of Programmable Soft Keys. These keys are the keys located below the display on your telephone. Off-hook — Off-hook is a term used to indicate that the telephone is active and ready to make a call. Your telephone’s status changes to off-hook when you pick up the handset or press a Line (DN) Key.
Your telephone call features Your telephone call features Your network administrator assigns features to your programmable feature keys. Whenever this guide describes a procedure that requires special codes ask your network administrator to provide these to you. To access a feature, you press a Feature Key, or enter a Flexible Feature Code (FFC) for the Meridian 1 or a Feature Access Code (FAC) for the Meridian SL-100.
Your telephone call features To switch from handset to handsfree: 1. Press the Handsfree Key. 2. Replace the handset. Connect a headset to the headset jack or the handset jack depending on the headset type and the telephone you are using. To use headset: Headset / Press the Headset Key (M3903 and M3904). For the M3902 read the instructions that came with your recommended headset. Note 1: There are both amplified and unamplified headsets that are compatible with your M3900 Series Telephone.
Your telephone call features Activate/deactivate Group listening The Group listening feature allows others to listen to a call through the speaker while you are speaking through the handset. This feature must be enabled by your network administrator. To activate the Group listening option: Options / 1. Press the Options Key. 2. Use the Navigation Keys to scroll through the Options List and highlight Group listening. Group listening Select On Done Quit 3. Press the Select Key. 4. Press the On Key.
Your telephone call features To deactivate the Group listening option: / Options 1. Press the Options Key. 2. Use the Navigation Keys to scroll through the Options List and highlight Group listening. Group listening Select 3. Press the Select Key. Off 4. Press the Off Key to turn Group listening off. Done 5. Press the Done Key to save changes. Quit 6. Press the Quit Key to exit. To mute a group listening call: Mute Mute / / 1. Press the Mute Key. The LED flashes. 2.
Your telephone call features Use the Redial list The Redial List records the outgoing call numbers. To access the Redial list on the M3903: / Call Log 1. Press the Call Log Key. 2. Use the Navigation Keys to highlight Redial List. Redial List Select 3. Press the Select Key. To use the Redial list: 1. Use the Navigation Keys to highlight the number you want to call. Note: If you are calling an external or long distance number, be sure that the appropriate access codes are included. Dial 2.
Your telephone call features Select 3. Press the Select Key. To use the Redial List: 1. Use the Navigation Keys to highlight the number you want to call. Note: If you are calling an external or long distance number, be sure that the appropriate access codes are included. Dial 2. Press the Dial Key. Your call is automatically dialed and you exit the Redial List. Use the Predial feature The Predial feature allows you to enter and preview a number and make corrections before you dial the number.
Make a call Make a call This section describes features that you can use when you make a call. There are several ways to make a call from your M3900 Series Meridian Digital Telephone. To make a call from your telephone, use the features described in this chapter. To make a call: 1. Lift the handset. or or Press the Line (DN) Key. 2498 or or Press the Handsfree Key.
Make a call Make a call while on-hook To make a call while on-hook, leave the handset in the cradle while you dial a number. To dial on-hook: 2498 1. Press a Line (DN) Key. 2. Dial the number when you receive dial tone. 3. Lift the handset when the called party answers. Auto Dial Auto Dial lets you dedicate a feature key to a specific telephone number. When the Auto Dial Key is pressed, the number is dialed automatically. This feature must be enabled by your network administrator. To use Auto Dial: 1.
Make a call 2. Dial the number to be stored on the Auto Dial Key. AutoDial 3. Press the Auto Dial Key again. The number is stored on the key. Note: To change the key label “AutoDial”, select Change feature key label from the Options List menu. Please see “Change a Feature Key label” on page 78 for detailed instructions. Ring Again (M3902) Use the Ring Again feature when you dial a number and receive a busy tone or no answer.
Make a call Ring Again (M3903 and M3904) Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their telephone. The feature notifies you when to redial your party. The Ring Again feature automatically redials the number. To use Ring Again: 1. Dial a number and receive a busy tone or no answer. Note: On the Meridian SL-100, Ring Again is available on busy tone only. RingAgn 2.
Make a call Redial last number called Last Number Redial allows you to automatically redial the last number you dialed. This feature must be enabled by your network administrator. To use Last Number Redial when using the handset: 1. Lift the handset. 2498 2. Press a Line (DN) Key. To use Last Number Redial when using handsfree: 2498 Press the Line (DN) Key twice. 2498 The last number you dialed is automatically redialed. Note: On Meridian SL-100, press the £ Key twice.
Make a call Use Speed Call (M3902) The Speed Call feature allows you to automatically dial frequently called numbers by entering a one, two, or three digit code. Contact your network administrator to determine the capacity of your Speed Call list. A telephone designated as a Speed Call Controller can program or edit the Speed Call list. This feature must be enabled by your network administrator. To store or change a Speed Call number: SpcCtlr 1.
Make a call Use Speed Call (M3903 and M3904) The Speed Call feature allows you to automatically dial frequently called numbers by entering a one, two, or three digit code. Contact your network administrator to determine the capacity of your Speed Call list. A telephone designated as a Speed Call Controller can program or edit the Speed Call list. This feature must be enabled by your network administrator. To store a Speed Call number: SpcCtrl 1. Press the Speed Call Controller Key.
Make a call 3. Dial the Speed Call code assigned to the telephone number. The number is automatically dialed. Make a System Speed Call System Speed Call allows you to make a call by dialing Speed Call codes which may override your telephone’s class of service restrictions. The System Speed Call feature is set up on the system by your network administrator. It is a speed dial number that is common to many users, therefore it is set up on the system not on your individual telephone.
Make a call Make an Intercom call The Intercom feature connects a group of people together through an Intercom Key. You can use the Intercom feature to call a member of your intercom group by pressing a code assigned to each member of the group. The intercom group must be set up by your network administrator. To make an Intercom call: 1. Lift the handset. Intercom 2. Press the Intercom Key. 3. Dial the one or two digit code for the intercom group member you wish to call.
Answer a call Answer a call When you receive an incoming call, your telephone rings and the LCD indicator flashes. To answer a call: Lift the handset. or or Press the Handsfree Key (M3902, M3903, and M3904). or or or Press the Line (DN) Key beside the LCD indicator as it flashes. or 2498 Headset / Press the Headset Key if you have a headset connected to your telephone (available on the M3903 and M3904).
While on an active call While on an active call This section describes features that you can use while on an active call. Place a call on Hold Use the Hold feature when you are talking with one party and a second call comes in on a second line. You can answer the second call and retain the original call by putting it on Hold. To place a call on Hold: Hold / Press the Hold Key. The LCD indicator flashes beside the line on hold.
While on an active call Transfer 3. When you hear the ring or a person answers, press the Transfer Key to complete the call transfer. / The LED indicator goes from steady on to off. To go back to the original call, if the transfer is incomplete: If the person you called is not available: Press the Line (DN) Key to reconnect to the original call. Note: On the Meridian SL-100, press the Transfer Key, dial the number and press the Goodbye Key.
While on an active call If the person you attempt to transfer the call to is unavailable: Goodbye / 1. Press the Goodbye Key. 2. Press the Line (DN) Key with the flashing icon to return to your original call. 2637 Use Timed Reminder Recall Timed Reminder Recall gives you a reminder tone when a call you transferred is not answered. To use Timed Reminder Recall: Trans 1. Press the Transfer Key. The call is put on hold. 2. Dial the number where you want to transfer the call. Trans or 3.
While on an active call If the transferred call is not answered, your telephone rings: 1. Lift the handset. Trans 2. Press the Transfer Key and repeat the transfer (to a different DN). Note: If you transfer a call to a person and they pick up the line while you are still on the line, press the Goodbye Key to complete the transfer. Check with your network administrator to determine the time interval of your recall timer.
While on an active call To Park a call on the System Park DN or your own DN: Park Press the Park Key. If there is a System Park DN, the call automatically parks on the System Park DN. Otherwise, it parks on your DN. Note: On the Meridian SL-100, press the Park Key and you receive a confirmation tone. Press the Park Key again or the Goodbye Key. To park a call on a DN other than the System Park DN or your own DN: Park 1. Press the Park Key. 2. Dial the DN where you want to park the call. Park 3.
While on an active call To retrieve a parked call: 1. Lift the handset. 2. If you parked the call using FFCs/FACs; Dial the Park Call Access FFC (Meridian 1), or the Directed Call Park or System Call Park FAC (Meridian SL-100). 3. Dial the DN where you parked the call. Note: If a parked call is not retrieved within a specified period of time, it rings back to your telephone or to the attendant. Check with your network administrator to determine your specified period of time.
While on an active call call on 2190 (Where 2190 represents the default System Park DN). 2. Dial the DN where you want to park the call. When you begin dialing, the screen displays Enter digits, then park. When you have completed dialing the call park DN, the screen displays Press OK to park call. OK 3. Press the OK Key. The call parks on the selected DN. Note: On the Meridian SL-100, you can park a call on the System Park DN only. To retrieve a parked call: 1. Lift the handset. 2.
While on an active call Calling Party Number (M3902) The Calling Party Number feature allows you to record a caller’s number, for accounting purposes, while on an established call. Note: This feature is not available on the Meridian SL-100. To record a caller’s number: CParty 1. Press the Calling Party Key. Enter number appears on the display. 2. Dial the calling party’s telephone number. CParty 3. Press the Calling Party Key.
While on an active call Display incoming calls The Display Key allows you to be on an active call and display an incoming caller’s name and/or number, if not automatically displayed, without interfering with the call in progress. To view the name of a second caller while on a call in progress: Display 2498 1. Press the Display Key. 2. Press the flashing Line (DN) Key. The call waiting information appears on the display. Note 1: Use of the Display Key does not interfere with the call in progress.
While on an active call Trace a Malicious call Malicious Call Trace provides a way for you to trace nuisance calls. The feature is available for both internal and external calls. When the key is pressed, your Directory Number and the telephone number of the caller are recorded for access by your network administrator. To use Call Trace while you are on a call: Press the Call Trace Key. CallTrace Note: On the Meridian SL-100, press the Malicious Call Hold (MCH) Key.
Incoming calls Incoming calls This section describes features that you can use with incoming calls. Activate Automatic Answerback When Automatic Answerback is active, your set automatically answers in handsfree mode after one ring. Note: When Automatic Answerback is active, calls do not forward to your voice message service. To use Automatic Answerback: AutoAns Press the Automatic Answerback Key. To deactivate Automatic Answerback: AutoAns 36 Press the Automatic Answerback Key.
Incoming calls Activate Call Pickup Call Pickup allows you to pick up a call from any telephone in the same Pickup Group or another Pickup Group. To answer a call in your own Call Pickup Group: 1. Lift the handset. Pickup 2. Press the Pickup Key or enter the Pickup Ringing Number FFC. To answer an incoming call in another Call Pickup Group: 1. Lift the handset. GrpPickup 2. Press the Group Pickup Key or enter the Pickup Group FFC. 3. Dial the Pickup Group number of the telephone that is ringing.
Incoming calls Use Call Waiting Call Waiting puts your current call on hold, while you answer an incoming call. Example: The attendant routes an outside call to you while you are on an existing call. Call Waiting allows you to recognize the call and respond to it. This feature must be enabled by your network administrator. To answer an incoming call while on another call: Hold / 1. Press the Hold Key when you hear the tone. The Call Waiting status icon appears in the display. 2.
While you are away from your desk While you are away from your desk This section describes features that you may wish to use when you are away from your desk. Forward calls (M3902) The Call Forward feature allows you to direct your calls to ring at another Line (DN). You cannot forward calls while your telephone is ringing. To forward your calls: Forward 1. Press the Forward Key, or lift the handset and enter the Call Forward All Calls Activate FFC. 2. Dial the DN where you want to forward your calls.
While you are away from your desk Forward calls (M3903 and M3904) The Call Forward feature allows you to direct your calls to ring at another Line (DN). You cannot forward calls while your telephone is ringing. To forward your calls: Forward 1. Press the Forward Key. The previously stored forward number appears, if one exists, and the screen displays Enter forward number. 2. If desired, use the Delete Key to delete each digit in the number shown and dial a new number.
While you are away from your desk Forward internal calls only Internal Call Forward allows only calls originating at internal DNs to ring at another DN. Calls originating outside your Meridian 1 system will still ring at your telephone. You cannot forward calls while your telephone is ringing. To forward your internal calls: IntForward 1. Press the Internal Call Forward Key, or lift the handset and enter the Internal Call Forward Activate FFC. 2. Dial the DN where you want to forward your calls.
While you are away from your desk Use Remote Call Forward The Remote Call Forward feature allows you (from any telephone other than your own) to forward your calls to any telephone. Note: On the Meridian SL-100, dial the Remote Access Directory Number. You are prompted to enter the directory number of your telephone and dial the Call Forwarding Remote Feature Activation Code. This allows you to activate, deactivate, or change call forwarding to a new destination. To activate Remote Call Forward: 1.
While you are away from your desk To cancel Remote Call Forward: 1. Lift the handset. 2. If you call from a telephone outside the system, first dial your Direct Inward System Access number and wait for dial tone. 3. Dial the Remote Call Forward Deactivate FFC. 4. Dial your Station Control Password. 5. Dial your DN. You get a dial tone before you dial your number. £ 6. Press the £ Key.
Secure your telephone Secure your telephone You can lock your telephone with a password to prevent unauthorized use of your telephone. Note: The Meridian SL-100 does not support this feature. To lock your telephone: 1. Lift the handset. 2. Dial the Electronic Lock Activate FFC and your Station Control Password. Note: If you perform this operation from someone else’s telephone, also dial your line (DN). Goodbye / 3. Press the Goodbye Key. To unlock your telephone: 1. Lift the handset. 2.
Talk with more than one person Talk with more than one person This chapter describes features which allow you to talk with more than one person at the same time. Set up a Conference call (M3902) You can set up a Conference call for up to six people (including yourself). Contact your network administrator to determine the maximum number of people your system allows on a conference call. To set up a conference call: Conf 1. Press the Conference Key while you are on a call.
Talk with more than one person Set up a Conference call (M3903 and M3904) You can set up a Conference call for up to six people (including yourself). Contact your network administrator to determine the maximum number of people your system allows on a conference call. To set up a conference call: 1. Press the Conference Key while you are on a call. Conf The other party is on hold and you receive dial tone. The screen displays Call on hold, dial number. 2.
Talk with more than one person Join a call The Call Join feature allows you to connect an incoming call to a call already in progress thereby creating a conference call. In order to use Call Join, your telephone must be configured with either a second line (DN) or a Call Waiting Key. To connect a call on hold (on a different line) to your current call: Conf 1. Press the Conference Key. 2. Press the Key that has the caller you want to connect to your current call. 2498 Conf or Connect 3.
Talk with more than one person Selectable Conferee Display and Disconnect You can view the list of active conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call. This feature is not available on the Meridian SL-100 system. To view active conferees: ConfSelDsp 1. While on a conference call, press the Conferee Selectable Display Key. The LCD indicator turns on. With each key press, the screen changes to show a different active conferee.
Talk with more than one person Use Group Call Group Call automatically calls members of a predefined group, one at a time, until they have all answered. Ask your network administrator for details on how to create a conference call group. Note: On the Meridian SL-100, use the Preset Conference feature for group calls. Dial the specific DN for Preset Conference, simultaneous ringing of the pre-selected parties is activated. To call group members: 1. Lift the handset. GroupCall 2.
Talk with more than one person To answer a Group Call: 1. Lift the handset. Note 1: If you are on a call and you receive three 10-second tones, this is the notification of a group call on your current extension. Note 2: If you are on a call on another line on your telephone (M3903 and M3904) when a group call is made, you receive a long tone through the handset or speaker. Note 3: You do not receive notification of a group call if you are already on a conference call or another group call.
Work without interruption Work without interruption This chapter describes features that provide you with uninterrupted work time. Activate Make Set Busy Make Set Busy allows you to make your telephone appear busy to all callers. To activate Make Set Busy: MakeSetBsy Press the Make Set Busy Key, or lift the handset and enter the Make Set Busy Activate FFC.
Additional Call Features Additional Call Features Auto Dial Transfer Feature Auto Dial Transfer allows you to use your Auto Dial Key to transmit digits to the central office after a Trunk Switchhook Flash. You must be on a central office/exchange (CO) trunk call from or to a CO which offers Centrex or exchange line-type features. To use Auto Dial Transfer when you pick up an incoming trunk call: CentrexSHF 1. Press the Centrex Switchhook Flash Key and wait for interrupted dial tone. AutoDial 2.
Additional Call Features Call Page to make an announcement Call Page allows you to make an announcement over the paging system. To make a page call, dial the paging trunk access code. Note: When the Page Key is used on an attendant console it overrides the telephones; the telephones are disconnected and must re-access the paging trunk. To connect to the paging system: 1. Lift the handset. 2. Dial the paging trunk access code. The connection to the paging system is complete. 3. Make your announcement.
Additional Call Features Charge or Force Charge a call (M3902) Call Charge allows you to charge a call to a specific account. Forced Charge Account allows you to charge long-distance calls from a telephone restricted to local calls. Note: On the Meridian SL-100, the account code allows a user to enter a billing number. If the account code is required, the user is prompted to enter a code by a tone after the telephone number is dialed.
Additional Call Features To charge a call to an account when you transfer a call: Transfer / Charge 1. Press the Transfer Key. The call is on hold. 2. Press Charge Key, or enter the Call Detail Recording Charge Account FFC. 3. Dial the charge account number. 4. Dial the number to where the call is to be transferred. Transfer / 5. Press the Transfer Key when you hear the telephone ring. Note: You can talk privately to the person at the transfer number before you press the Transfer Key.
Additional Call Features Charge or Force Charge a call (M3903 and M3904) Call Charge allows you to charge a call to a specific account. Forced Charge Account allows you to charge long-distance calls from a telephone restricted to local calls. Note: On the Meridian SL-100, the account code allows a user to enter a billing number. If the account code is required, the user is prompted to enter a code by a tone after the telephone number is dialed.
Additional Call Features 3. Dial the charge account number. Use the Clear Key or Delete Key to edit the number. Press the Exit Key to leave the screen without charging the call. OK 4. Press the OK Key. You return to your call. To charge a call to an account when you transfer a call: Trans Account 1. Press the Transfer Key. The call is on hold. 2. Press the Account Key. 3. Dial charge account number. 4. Dial the number of the telephone where the call is to be transferred. Connect 5.
Additional Call Features 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. Swap or Connect 5. Press the Swap Key to switch between talking with the original caller and the new caller. Press the Connect Key to complete the conference. Everyone is able to join the conversation. Enhanced Override Feature Enhanced Override allows you to override an active call after you have attempted a Forced Camp-on.
Additional Call Features Forced Camp-on Forced Camp-on allows your telephone to automatically ring another telephone as soon as that telephone disconnects from its current call. Forced Camp-on allows you to camp-on both internal and external calls. To use Forced Camp-on: 1. Dial a telephone number and receive a busy signal. Override 2. Press the Override Key, or enter the Override FFC, to initiate a Forced Camp-on.
Additional Call Features Override Feature You can Override a busy signal and interrupt another call. Note: This feature is called Busy Override on the Meridian SL-100. To override a busy/engaged signal: 1. Dial a telephone number and receive a busy signal. 2. Press the Override Key, or enter the Override FFC (Meridian 1) or the Busy Override FAC (Meridian SL-100). Override The people on the call in progress receive a tone for approximately one second; the feature connects the three of you together.
Additional Call Features Radio Paging Some telephone systems can have an on-site Radio Paging system. This system feature allows you to page a person and stay on the line until they answer. The paged person answers the call when they enter a special Paging “Meet - me” code from any telephone. This connects the person paged to the party who paged them. Note: On the Meridian SL-100, dial the Paging Feature Access Code (FAC). A network connection is established with the paging access trunk.
Additional Call Features 2. Dial the Radio Paging Access FFC. You receive ringback/ring tone. Note 1: The person you have paged can proceed to any telephone, enter their Radio Paging Answer code plus their own DN. This action connects you and the person paged. Note 2: You receive a fifteen second, high pitched tone, then silence if the party paged does not answer the call within a preset time period. When you receive this signal, replace the handset or press the Goodbye Key.
Additional Call Features Voice Call The Voice Call feature allows you to page another person or make an announcement through someone else’s telephone speaker. To make a voice call: 1. Lift the handset. 2. Press the Voice Call Key. VoiceCall 3. Make your announcement. Goodbye / 4. Press the Goodbye Key. To respond to a voice call: Your telephone rings once and you hear the caller's voice through your speaker. Lift the handset.
Additional Call Features Play 5. Press the Play Key to play your first new message. Note: Use the More. . . Key to view additional message options. Stop or Last or Next or Delete or Skip-> or Skip<- Quit 64 6. Press the Stop Key to pause playback of the message. Press Play to resume playback or Press the Last Key to go to the previous message. Press Play to playback the message or Press Last again to move to previous messages. or Press the Next Key to go to the next message.
Hospitality features Hospitality features These hospitality features are intended for hotel operations use. Note: With the exception of Automatic Wake-Up, hospitality features are not available on the Meridian SL-100. Automatic Wake-Up Although normally used as a hotel feature, Automatic Wake-Up may be useful to business users who require a timed reminder call feature. From your telephone you may program the Meridian 1 system to automatically place a call to you at a predetermined time.
Hospitality features Goodbye / 3. Press the Goodbye Key. Note: On the Meridian SL-100, after you enter the FAC, you receive a confirmation tone. To verify the time for the wake-up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3. Dial the wake-up time in a 24 hour time format (hhmm). If it is correct, you receive a confirmation tone. Note: This feature is not available on the Meridian SL-100.
Hospitality features Message Registration Message Registration allows you to read, change, or reset meters that log your hotel telephone calls. To read meters: 1. Press the Message Registration Key. MsgReg 2. Dial the room Directory Number (DN). 3. Press the Message Registration Key. MsgReg To change a meter: 1. Press the Message Registration Key. MsgReg 2. Dial the room Directory Number (DN). 3. Dial the correct meter count. • 4. Press the • Key. 5.
Hospitality features Maid Identification Maid Identification makes it easier to keep track of which maids clean which rooms. The maid enters the information from the telephone in each room. To enter cleaning status: RoomStatus 1. Press the Room Status Key. 2. Dial the Directory Number (DN) for the room for which the cleaning status is being changed. 3.
Hospitality features Room Status Room Status lets you read the status of a room using the display. To read the status of a room: RoomStatus 1. Press the Room Status Key. 2. Dial the Directory Number (DN) for the room. The DN is displayed followed by a two digit code.
Meridian SL-100 CLASS Features Meridian SL-100 CLASS Features Anonymous Caller Rejection The Anonymous Caller Rejection feature allows you to reject incoming calls on your line (DN) for which calling name and number have been intentionally blocked. Only calls in which the information has been blocked are rejected. Check with your network administrator regarding the availability of this feature. To activate Anonymous Caller Rejection: 1. Lift the handset. 2.
Meridian SL-100 CLASS Features Automatic Callback The Automatic Callback feature allows you to enter a Feature Access Code (FAC) that will automatically set up a call to the last Directory Number (DN) you dialed on your individual line (DN) regardless of whether the call was answered, unanswered, or busy. Check with your network administrator regarding the availability of this feature. To activate Automatic Callback after you have dialed a number: Goodbye / 1.
Meridian SL-100 CLASS Features Automatic Recall The Automatic Recall feature allows you to enter a Feature Access Code (FAC) that will automatically set up a call to the last incoming call on your Directory Number (DN). Check with your network administrator regarding the availability of this feature. To activate Automatic Recall: 2498 1. Press the Line (DN) Key. 2. Dial the Automatic Recall Activate FAC.
Meridian SL-100 CLASS Features Customer Originated Trace The Customer Originated Trace feature allows you to activate an immediate trace of the last incoming call to your Directory Number (DN) without requiring prior approval and manual intervention by your network administrator. Customer Originated Trace may be activated on a per-call basis. This feature may be activated using a feature key or by using a Feature Access Code (FAC).
Meridian SL-100 CLASS Features Calling Name and Number Delivery Blocking The Calling Name and Number Delivery Blocking feature allows you to control the display of your Directory Number (DN), or your name and DN, on the display of the party you are calling. This feature is available on a per-call basis. Instead of your name and/or telephone number being displayed, the word “Private” is displayed on the called party’s telephone display.
Telephone display Telephone display This section summarizes the display features of the M3902, M3903, and the M3904. Idle display is shown in the following figures. M3902 display The M3902 display gives call status and feature information.
Telephone display M3904 display The upper portion of the display on the M3904 gives call status information, the lower display area is a three line feature information display.
Options List Options List The Options List (available on the M3902, M3903, and M3904) allows you to customize certain characteristics of your phone.
Options List Select a language The display is available in multiple languages. After you select Language. . . from the Options List menu, 1. Use the Navigation Keys to highlight the desired language (e.g., German). Deutsch Select 2. Press the Select Key. Press the Done Key to save changes. Press the Quit Key or Options Key to exit. Change a Feature Key label You can change the name on the Programmable Line (DN)/Feature Keys (self-labeled).
Options List 5. Press the Dial Pad Key that is printed with the first letter in your new label. Press the key until the correct character appears. Case 6. Use the Case Key to change the case of the letter, as needed. 7. Press the right Navigation Key once to move the cursor (so you can enter the next letter) when the desired letter appears. 8. Repeat steps 5, 6, and 7 until you have changed the entire label. Press the Done Key to save changes. Press the Quit Key or Options Key to exit.
Options List Adjust Screen contrast The Screen contrast option allows you to adjust the contrast of the display on your telephone. After you select Screen contrast from the Options List menu; Lower Higher or From the Contrast screen, press the Lower Key to decrease the display contrast level, or press the Higher Key to increase the display contrast level. Press the Done Key to save changes. Press the Quit Key or Options Key to exit. Adjust volume Note: After you select Volume adjustment. . .
Options List Choose Ring type The Ring type option allows you to choose from among the various ringing sounds available for your telephone model. After you select Ring type. . . from the Options List menu; 1. Use the Navigation Keys to scroll through the list of ring types. Ring type 3 Play 2. Press the Play Key to sample a ring tone. Select 3. Press the Select Key to activate the desired ring type (M3903 and M3904). Press the Done Key to save changes. Press the Quit Key or Options Key to exit.
Options List Use Live dial pad The Live dial pad option (available on the M3094) allows you to press any dial pad key to automatically access a dial tone. After you select Live dial pad from the Options List menu; On or Off From the Live dialpad screen, press the On Key to turn on Live dial pad, or press the Off Key to turn off Live dial pad. Press the Done Key to save changes. Press the Quit Key or Options Key to exit.
Options List Enable Call timer The Call timer enable option measures how long you are on each call. After you select Call timer enable from the Options List menu; On or Off From the Call timer screen, press the On Key to turn on the Call timer, or press the Off Key to turn off the Call timer. Press the Done Key to save changes. Press the Quit Key or Options Key to exit. Select Date/time format There are eight Date/time formats.
Options List Use Headset port on call The Headset port on call option (available on the M3904) requires that a lamp-type accessory be connected to the headset port. When the Headset port on call option is activated and the user is on a call, the lamp lights providing an indication that a call is in progress.
Options List Set On-hook default path The On-hook default path option (available on the M3903 and M3904) automatically opens the voice path on either the Headset or on Handsfree when you press a Line (DN) Key. After you select On hook default path from the Options List menu; From the On hook path menu, use the Navigation Keys to highlight and select either: Handsfree selected or Headset selected Handsfree selected or Headset selected Press the Done Key to save selection.
Options List Activate Group Listening The Group Listening feature enables you to talk on the handset to one party while other people listen to the conversation on your telephone’s speaker. The network administrator must enable this feature. After you select Group listening from the Options List menu; On or Off From the Group listening screen, press the On Key to turn on Group listening, or press the Off Key to turn off Group listening. Press the Done Key to save changes.
Directory display and navigation Directory display and navigation M3903 Directory display and navigation The M3903 information display shows one item at a time. Use the Navigation Keys to scroll through the list. When the item you want appears, press the Select Key. The figure below shows the status once you log into the directory. The M3903 has a Call Log and Redial list. It does not have a Personal Directory.
Directory display and navigation M3904 Directory display and navigation With the M3904’s display, you can view three lines of information. The figure below shows the status once you log into the directory. 01 Directories Personal Directory Call Log (Callers List) Call Log (Redial List) Select Quit Copy 553-9080 Access your Callers List, Redial List, or Personal Directory (M3904) To access the M3904 Directory/Log: Directory/Log / 1. Press the Directory/Log Key. 2.
Directory display and navigation Directory password protection (M3904) You can password protect your Personal Directory, Callers List, and Redial list on the M3904. If password protection is activated, you will be asked to enter your password each time you press the Directory/Log Key. To enable password protection: Directory/Log / 1. Press the Directory/Log Key. 2. From the Directories menu, use the Navigation Keys to highlight Password Administration. Password Administration Select 3.
Directory display and navigation Enter Done Quit or Directory/Log 9. Press the Enter Key. 10. Press the Done Key to save changes. 11. Press the Quit Key or the Directory/Log Key to exit. / To disable Personal Directory password: Directory/Log / 1. Press the Directory/Log Key. 2. Dial the password. Enter 3. Press the Enter Key. 4. Use the Navigation Keys to highlight Passw ssword Administration. Password Administration Select 5. Press the Select Key.
Directory display and navigation Done Quit or Directory/Log 8. Press the Done Key to save changes. 9. Press the Quit Key or the Directory/Log Key to exit.
Call Log Call Log The Call Log (available on the M3903 and M3904) records the name and number of incoming and outgoing calls and can be password protected on the M3904. You can activate Call Log to record all calls, record only the unanswered calls, or record no incoming calls. The Callers List stores incoming calls, and the Redial List stores outgoing calls in order of date and time received/made. The oldest call is stored at the top of the list. The newest call is stored at the bottom of the list.
Call Log To make a call from the Callers List: 1. Use the Navigation Keys to highlight the number you want to call. Note: If you are calling an external or long distance number, you will need to edit the number to add the access codes required by your system to make an external or long distance call. 2498 2. Press the Dial Key to call the number selected. You leave the Callers List when you make the call.
Call Log To make a call from the Callers List: 1. Use the Navigation Keys to highlight the number you want to call. Note: If you are calling an external or long distance number, you will need to edit the number to add the access codes required by your system to make an external or long distance call. 2498 Dial 2. Press the Dial Key to call the number selected. You leave the Callers List when you make the call.
Redial List Redial List The Redial List (available on the M3903 and M3904) records your last 20 (M3904) or 5 (M3903) outgoing calls and can be password protected on the M3904. On the M3904, you can copy these numbers to your Personal Directory. Use the Redial List (M3903) To access your Redial List: / Call Log 1. Press the Call Log Key. 2. Use the Navigation Keys to highlight Redial List. Redial List Select 3. Press Select. 4. Use the Navigation Keys to highlight the number you want to call.
Redial List Select 3. Press Select. 4. Use the Navigation Keys to highlight the number you want to call. Note: If you are calling an external or long distance number, be sure that the appropriate access codes are included. 2637 Dial 96 5. Press the Dial Key. Your call is automatically dialed and you exit the Redial list.
Use the Personal Directory Use the Personal Directory The Personal Directory (available on the M3904) provides a personalized directory of names and telephone numbers. The Personal Directory allows you to add, delete, search, and edit entries and can be password protected. The Personal Directory holds up to 100 entries (an entry is one name and one telephone number). You can add a directory entry by copying the entry from your Callers List or Redial List.
Use the Personal Directory ¤¤¤ ›› ‡‡‡ ››› ‡‡‡‡ 2. Press the dial pad key with the desired letter repeatedly until that letter appears on the display. 3. Press the right arrow key to go to the next letter. Note: The cursor automatically advances to the next position, if a different-from-last key is pressed, or after a short pause. Next 4. Press the Next Key. 5. Use the dial pad to enter the telephone number associated with the name entered above.
Use the Personal Directory Add an incoming call / Copy Dirctry Next or Clear Next 1. Press the Copy Key. The displays shows the message Copy to. 2. Press the Directory Key. 3. Press Next to copy the incoming call without editing the name. Edit the number, if required (see note for step 4) and go to step 5. or Press Clear to make changes to the name before saving. Add the name using the dial pad, Delete, and Case Keys as needed. 4. Press the Next Key.
Use the Personal Directory Add an outgoing call Copy / 1. After the person you called answers, press the Copy Key. The displays shows Copy to. Dirctry 2. Press the Directory Key. 3. Add the name, using the dial pad, Delete, and Case Keys as needed. Next 4. Press the Next Key. Done 5. Press the Done Key to save the changes. Quit or Directory/Log 100 / 6. Press the Quit Key or the Directory/Log Key to exit. Note: You can edit the name or number before or after you save to the Directory.
Use the Personal Directory Delete or edit a Personal Directory entry To delete a Personal Directory entry: 1. Use the Navigation Keys to highlight the entry you want to edit or delete. Delete Yes 2. Press the Delete Key to delete the currently highlighted entry in your Personal Directory. 3. Press the Yes Key to confirm the deletion. To edit a Personal Directory entry: Edit 1. Press the Edit Key to change the telephone number or name. 2.
Use the Personal Directory Delete your Personal Directory To delete your Personal Directory: 1. Press the Delete List Key. DelList The display shows Delete all entries?. Yes or No Quit or 2. Press the Yes Key if you want to delete all the entries in your Personal Directory, or press the No Key if you want to return to the top of the Personal Directory with no changes made. 3. Press the Quit Key or the Directory/Log Key to exit.
Use the Personal Directory Use Card View The Card View feature provides additional information about the Personal Directory entry. To look at the Card View: 1. Use the Navigation Keys to highlight the desired name. Purchasing 2. Press the right Navigation Key. To dial from the Card View: 1. Use the Navigation Keys to show the name and number of the currently selected entry in the Card View.
Use the Personal Directory Search for an entry You can search for a particular entry in your Personal Directory. To search for an entry: 1. Use the Navigation Keys to highlight Personal Directory. Personal Directory Select 2. Press the Select Key. 3. Use the dial pad to enter the first letter of the name your are seeking. For example, press the ¤ key twice to go to the first entry that begins with the letter “B”.
Use the Personal Directory Next or Clear Next 4. Press Next to copy the incoming call without editing the name. Edit the number, if required (see note for step 5), and go to step 6. or Press Clear to make changes to the name before saving. Add the name using the dial pad, Delete, and Case Keys as needed. 5. Press the Next Key. Make changes to the telephone number, if required.
Set-to-Set Messaging Set-to-Set Messaging With the Set-to-Set Messaging application activated (available on the M3903 and M3904), an internal caller using an M3903 or an M3904 receives a quick visual message, which you have selected, whenever they dial your telephone number. The length of your message is limited to 24 characters. The message is entered through the dial pad keys using a process similar to the one used for entering names in the M3904’s Personal Directory.
Set-to-Set Messaging 5. From the Edit Mode screen, use the dial pad to enter a text message. Press the Delete Key to delete a character. Press the Case Key to toggle between upper and lower case characters. Press the Cancel Key to exit the screen without saving changes. Note 1: Please refer to “Add a Personal Directory entry” on page 97 for detailed instructions on using your telephone’s dial pad to enter text.
Corporate Directory Corporate Directory The Corporate Directory application (available on the M3903 and M3904) allows you to search by entering the characters in the name of the person you are calling, beginning with the last name. Once you have located the name and number of the person, you may use the dial soft key to call the number. On the M3904, you may copy an entry from the Corporate Directory and paste it into your telephone’s Personal Directory for quick access.
Corporate Directory 6. Use the Navigation Keys to scroll through the directory. Note: The entire directory is available. The “find” process determines which directory entry to select as your starting point. 7. If desired, use the Right Navigation Key to move from “list” view to “card” view. In card view, the telephone and department numbers for the entry are viewable. Use the Left Navigation Key to return to list view.
Virtual Office Virtual Office The Virtual Office feature (available on the M3903 and M3904) allows you to log into a specially designated M3903 or M3904 telephone. When you log into the telephone your individual configuration is downloaded to the telephone for line (DN) and feature access. Virtual Office is ideal for use on a telephone which may be assigned to different users depending on the hour-of-the-day or the day-of-the-week. To logon to the Virtual Office telephone: 1. Lift the handset. 2.
Virtual Office Note 1: If your Virtual Office telephone is configured as an M3903, you may only login to an M3903. If your Virtual Office telephone is configured as an M3904, you may only login to an M3904. Note 2: If two or more users are attempting to login at the same moment, the system processes the login information for the first user. The other users will receive a System busy, try later. message. Wait a moment and try to login again. To logoff the Virtual Office telephone: 1. Lift the handset.
M3901 Feature Operation M3901 Feature Operation M3901 is a one line telephone. The M3901 operates in a different way than the other M3900 series Digital Telephones. This section explains in some detail the M3901 operation. The M3901 supports five programmable features. You activate the features when you press the M3901 Feature Key and a dial pad number key for that feature. Your system administrator programs the features for your telephone.
M3901 Feature Operation Line (DN) Key To use the Line (DN) Key to make a call: Line 1. Press the Line (DN) Key. / or or Lift the handset. The Line (DN) Key is automatically selected. 2. Dial the telephone number. Volume Control Bar Use the Volume Control Bar to raise or lower the volume on the ringer or handset.
M3901 Feature Operation Program a feature or an Auto Dial Your network administrator may configure up to five features for your telephone. The Features Card on the right side of the M3901 lists each feature and the Dial Pad Number Key used to activate the feature. After you press the Feature Key, you have 30 seconds to press a Dial Pad Number Key or the process ends. To activate a feature: Features / Fx 1. Press the Features Key. 2. Press the Dial Pad Number Key assigned to the feature you want to use.
M3901 Feature Operation Use Auto Dial Auto Dial lets you dedicate a feature position to a specific telephone number. When the Features Key and assigned Dial Pad Number Key are pressed, the number is dialed automatically. This feature must be enabled by your network administrator. 1. Lift the handset. Features / Fx 2. Press the Features Key. 3. Press the Dial Pad Number Key for the Auto Dial position assigned to the number you want to call. The number dials automatically.
M3901 Feature Operation To make a Speed Call: 1. Lift the handset. Features / Fx 2. Press the Features Key. 3. Press the Dial Pad Number Key for the Speed Call Controller feature or the Speed Call User feature. 4. Dial the Speed Call code of the number you want to call. The Speed Call feature automatically dials the number. Use Call Transfer Use the Transfer feature to redirect a call to a third party. To use the Transfer feature: Hold 1. Press the Hold Key to put the active call on hold.
M3901 Feature Operation Set up a Conference call You can set up a Conference call for up to six people (including yourself). Contact your network administrator to determine the maximum number of people your system allows on a conference call. To use the Conference Call feature: Hold 1. Press the Hold Key to put the active call on hold. / Note: The previous step is not required if the Automatic Hold feature is active. Features / Fx 2. Press the Features Key. 3.
M3901 Feature Operation Activate Ring Again Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their telephone. The feature notifies you when to redial your party. The Ring Again feature automatically redials the number. To activate the Ring Again feature: 1. Dial a number and receive a busy tone or no answer. Note: The Meridian SL-100 supports Ring Again on busy tone only.
M3901 Feature Operation Make a call To dial a number while on-hook: Line / 1. Press the Line (DN) Key. 2. Dial the number. 3. Lift the handset and speak when the party answers. To use handset and dial number: 1. Lift the handset, the telephone automatically selects the Line (DN). 2. Dial the telephone number. Receive a call To receive a call: Lift the handset when the telephone rings and begin to talk.
Accessories for the M3900 Series telephones Accessories for the M3900 Series telephones Optional items are available for use with your M3900 Series Digital telephone. Please contact your System Administrator for additional details. Note: Wall attachment is available for all four models.
Accessories for the M3900 Series telephones Headsets Amplified and unamplified Headsets are compatible with your M3900 Series Meridian Digital Telephone. The amplified headset is an option for noisy environments. Headsets vary in electrical, physical and audio characteristics. Performance perception is subjective so it is recommended that the headset user try using their headset with each of the three settings on both internal and external calls to determine which works best for them.
Flexible Feature Codes/Feature Access Codes Meridian 1 Flexible Feature Codes (FFCs) 122 Call Detail Recording Charge Account Make Set Busy Deactivate Call Forward All Calls Activate Malicious Call Trace Call Forward All Calls Deactivate Override Call Forward All Calls Verify Radio Paging Internal Call Forward Activate Radio Paging Access Internal Call Forward Deactivate Radio Paging Answer Remote Call Forward Activate Ring Again Activate Remote Call Forward Deactivate Ring Again Deactivat
Flexible Feature Codes/Feature Access Codes Meridian SL-100 Feature Access Codes (FACs) Account Code Last Number Redial Anonymous Caller Rejection (ACRJ) Activate Malicious Call Hold (MCH) Anonymous Caller Rejection (ACRJ) Deactivate Paging access code Automatic Callback (ACB) Activate Random Make Busy (RMB) Automatic Callback (ACB) Deactivate Secondary MADN Call Forwarding (CFMDN) Automatic Recall (AR) Activate Selective Call Forward (SCF) Automatic Recall (AR) Deactivate SIM Ring Busy Overr
Index A access the Personal Directory 97 Accessory Connection Module (ACM) 120 account code 54, 56 Analog Terminal Adapter (ATA) 120 announcement 53, 63 Anonymous Caller Rejection 70 answer calls 25 applications Corporate Directory 108 Set-to-Set Messaging 106 area code setup 82 attendant 8 Attendant Recall 29 Auto Dial 17, 52, 114, 115 display number 17 Auto Dial Transfer 52 Automatic Answerback 36 Automatic Callback 71 Automatic Hold 116, 117 Automatic Recall 72 Automatic Wake-Up 65 B busy 51 Busy Overri
Index Conference 35, 48, 117 M3902 45 M3903, M3904 46 Context Sensitive Soft Keys 3, 4, 8 copy from Redial List 104 Copy Key 6, 8 Corporate Directory 108 Customer Originated Trace 73 D date format 83 Date/time display 8 Delete Key 7 Dial Key 6 Dial Tone interrupted 8 dial tone, special 9 dialing on-hook 15, 17 predial 15 Direct Inward System Access 42, 43 Directed 30 Directed Call Park (DCPK) Key 30 directory 88 password protection 89 Directory Number (DN) 8, 67, 69 Directory Number (DN) Key 6 Directory/Lo
Index I indicator 8 Information display 8 Information line 8 Intercom 24 Internal Call Forward 41 Interrupted dial tone 8 J join a call 47 K key click 83 key layout M3901 1 M3902 2 M3903 3 M3904 4 Key-based Expansion Module 121 keys Call Log 7 Copy Key 6, 8 Delete Key 7 Dial Key 6 Directory/Log Key 7, 89, 97 Display Key 34 Done Key 6, 77 Edit Key 7 Feature Key 78 Features Key, M3901 113 Fixed Keys 8 Goodbye Key 5, 10, 112 Handsfree Key 5, 10 Headset Key 5, 11 Hold Key 5, 112 Line (DN) Key 5, 6 Line (DN)
Index M3904 Callers List 93 Directories 88 display 76 key layout 4 Options List 77 Personal Directory 97 Personal Directory, access 88 Redial List 95, 104 Maid Identification 68 make a call M3901 119 Make Set Busy 51 Malicious Call Hold (MCH) 35 Malicious Call Trace 35 Meridian 1 9 Meridian SL-100 8, 9, 10, 17, 18, 20, 23, 26, 27, 28, 29, 30, 34, 35, 41, 42, 49, 52, 54, 56, 59, 61, 63, 65, 110, 116, 118 Message Registration 67 Message Waiting Indicator (MWI), M3901 119 More...
Index Ring Again M3901 118 M3902 18 M3903,M3904 19 ring tone 9, 59 ring type 81 ringback 9, 59 Room Status 69 S screen contrast 80 secure your telephone 44 Select Key 77 Selectable Conferee Display and Disconnect 48 Selective Call Forward 74 Set-to-Set Messaging 106 shared Directory Number (DN) 9 Shift Key 7 special characters, entering 97 special dial tone 8, 9 Speed Call 115 M3902 21 M3903, M3904 22 Speed Call Controller 116 M3902 21 M3903, M3904 22 Speed Call User 116 Speed Call, System 23 Station Contr
Title to and ownership of Meridian SL-1 software shall at all times remain with Nortel Networks. Meridian SL-1 software shall not be sold outright and the use thereof by the customer shall be subject to the parties entering into software agreements as specified by Nortel Networks. Information contained in this document is subject to change.
