Nortel Knowledge Network Meridian Digital Telephones M3902 M3903 M3904 Quick Reference Guide Enterprise Voice Solutions Customer Documentation
Contents M3902, M3903, and M3904 Meridian Digital Telephones 1 Your Telephone Call Features 3 Use Auto Dial ........................................................................................ 3 Make a Call .......................................................................................... 4 Make a call while on-hook ..................................................................... 5 Redial last number called .......................................................................
Contents Enable Call timer ................................................................................. 22 Select Date/time format ........................................................................ 22 Enable Key click ................................................................................... 23 Use Headset port on call ....................................................................... 23 Activate Headset port external alerter ....................................................
M3902, M3903, and M3904 Meridian Digital Telephones M3902, M3903, and M3904 Meridian Digital Telephones There are five models in the M3900 Series Meridian Digital Telephone portfolio. This document describes the M3902, M3903, and M3904 features and how to use them. For user information on the M3901, refer to the M3900 Series Meridian Digital Telephone User Guide. For information on the M3905, refer to the M3905 Call Center Meridian Digital Telephone User Guide.
M3902, M3903, and M3904 Meridian Digital Telephones The M3903 has two Programmable Line (DN)/Feature Keys (self-labeled) with two features or lines configured on each key. The M3903 also has four Soft Keys (self-labeled) with up to three features programmed on each key.
Your Telephone Call Features Your Telephone Call Features Your M3900 Series Meridian Digital Telephone provides easy access to a wide range of business features. Your system administrator assigns features to your telephone and provides you with passwords and other codes as required. This section describes the features available for your telephone and how to use them.
Your Telephone Call Features Make a Call To make a call from your telephone, use the following procedure: 1. Lift the handset. or or Press the Line (DN) Key. 2498 or or Press the Handsfree Key. Note: The Handsfree Key must be enabled by the network administrator Headset or or / Press the Headset Key if you have a headset connected to your telephone (available on the M3903 and M3904). 2. Dial the number. Note: Whenever you see the message “Lift the handset.
Your Telephone Call Features Make a call while on-hook Leave the handset in the cradle while you dial a number. To dial on-hook: 1. Press a Line (DN) Key. 2498 2. Dial the number when you receive a dial tone. 3. Lift the handset to speak when the called party answers, or if you are on handsfree, begin to speak. If the called number is busy: Goodbye Press the Goodbye Key to release the line. / or or Press the Ring Again Key.
Your Telephone Call Features Use Ring Again Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their telephone. The feature notifies you when to redial your party. The Ring Again feature automatically redials the number. To use Ring Again: 1. Dial a number and receive a busy tone or no answer. RingAgn Goodbye / or 2. Press the Ring Again Key. 3. Press the Goodbye Key.
Your Telephone Call Features Use Hot Line The network administrator can program a Hot Line Key that allows you to dial a specific number automatically. The network administrator can apply other features to the Hot Line, such as Call Redirection, so that the Hot Line call is answered by a person—not a mail box. To use Hot Line: Hotline Press the Hot Line Key. The Hot Line Key automatically dials the number. Note 1: If your main Line (DN) is a Hot Line, lift the handset.
Your Telephone Call Features To make a Speed Call: 1. Lift the handset. SpcCtlr or SpcUsr 2. Press the Speed Call Controller Key or the Speed Call User Key. 3. Dial the Speed Call code assigned to the telephone number.
Receive a call Receive a call When you receive an incoming call, your telephone rings and the LCD indicator flashes. To answer a call: Lift the handset. or or Press the Handsfree Key located on the left side of the handset. or or Press the flashing Line (DN) Key when using a headset. 2498 Place a call on Hold Use the Hold feature when you are on the line with one party and a second call comes in on a second line. You can answer the second call and retain the original call by putting it on hold.
Receive a call Transfer a call Use the Transfer feature to direct a call to a third party. Trans or Transfer / 1. Press the Transfer Soft Key (for the M3903 and M3904). The other party is on hold and you receive a dial tone. The LCD indicator lights steadily. or Press the Transfer Fixed Key if using the M3902. 2. Dial the number where you want to transfer the call. or 3.
Handle multiple calls Handle multiple calls Use Call Waiting The Call Waiting feature allows you to put your current call on hold while you answer an incoming call. This feature must be enabled by your network administrator. To answer an incoming call while on another call: / Hold 1. Press the Hold Key when you hear the tone. The Call Waiting status icon appears in the display. 2. Press the Call Wait Key (CWait for M3902) to answer the call.
Handle multiple calls 2. Dial the number to which you want to forward your calls. Forward 3. Press the Forward Key again. To change a previous Call Forward number: Forward 1. Press the Forward Key. 2. Dial the new forward number. Forward 3. Press the Forward Key. To cancel Call Forward: Forward Press the Forward Key. To reinstate Call Forward to the same number: Forward 12 Forward Press the Forward Key twice.
Additional call features Additional call features Use Call Pickup The Call Pickup feature allows you to pick up a call from any telephone in the same Pickup Group or another Pickup Group. This feature must be enabled by your network administrator. To answer a call in your own Call Pickup Group: 1. Lift the handset. Pickup 2. Press the Pickup Key. To answer an incoming call in another Call Pickup Group: 1. Lift the handset. GrpPickup 2. Press the Group Pickup Key. 3.
Additional call features Set up a Conference call You can set up a conference call for three (or six) people (including yourself). Contact your telephone network administrator to determine the maximum number of people your system allows on a conference call, and how to enable this feature. To set up a conference call: Conf 1. Press the Conference Key while you are on a call. The other party is on hold and you receive a dial tone. 2. Dial the number of the person you want to add to the conference.
Additional call features Activate Group Listening The Group Listening feature allows others to listen to a call through the speaker while you are speaking through the handset. Group Listening must be enabled by your network administrator. Please refer to “Control Group Listening” on page 26 for instructions on activating the Group listening option in the Options List. To engage Group Listening while on a call: Press the Handsfree Key.
Options List Options List The Options List allows you to customize certain characteristics of your phone.
Options List Select a language The display is available in multiple languages. After you select Language. . . from the Options List menu, 1. Use the Navigation Keys to highlight the desired language (e.g., German). Deutsch Select 2. Press the Select Key. Press the Done Key to save changes. Press the Quit Key or Options Key to exit. Change a Feature Key label You can change the name on the Programmable Line/Feature Keys (self-labeled).
Options List 5. Press the Dial Pad Key that is printed with the first letter in your new label. Press the key until the correct character appears. Case 6. Use the Case Key to change the case of the letter, as needed. 7. Press the right Navigation Key once to move the cursor (so you can enter the next letter) when the desired letter appears. 8. Repeat steps 5, 6, and 7 until you have changed the entire label. Press the Done Key to save changes. Press the Quit Key or Options Key to exit.
Options List Adjust Screen contrast The Screen contrast option allows you to adjust the contrast of the display on your telephone. After you select Screen contrast from the Options List menu; Lower From the Contrast screen, press Lower to decrease the display contrast level. or Higher or Press Higher to increase the display contrast level. Press the Done Key to save changes. Press the Quit Key or Options Key to exit. Adjust volume Note: After you select Volume adjustment. . .
Options List Choose Ring type The Ring type option allows you to choose from among the various ringing sounds available for your telephone model. After you select Ring type. . . from the Options List menu; 1. Use the Navigation Keys to scroll through the list of ring types. Ring type 3 Play 2. Press the Play Key to sample a ring tone. Select 3. Press the Select Key to activate the desired ring type (M3903 and M3904). Press the Done Key to save changes. Press the Quit Key or Options Key to exit.
Options List Use Live dial pad The Live dial pad option (available on the M3094) allows you to press any dial pad key to automatically access a dial tone. After you select Live dial pad from the Options List menu; On or Off From the Live dialpad screen, press the On Key to turn on Live dial pad. or Press the Off Key to turn off Live dial pad. Press the Done Key to save changes. Press the Quit Key or Options Key to exit.
Options List Set up area code Using the Area code set-up option (available on the M3904), causes the Callers List and Calling Line ID (CLID) display show the number/extension followed by the area code/prefix in parenthesis. This makes it easier to identify local calls and internal calls. You can define up to three area codes.
Options List Enable Key click The Key click option causes the handset or speaker to produce a clicking sound when you press the telephone keys. After you select Key click enable from the Options List menu; On From the Key click screen, press the On Key to turn on Key click. or or Off Press the Off Key to turn off Key click. Press the Done Key to save changes. Press the Quit Key or Options Key to exit.
Options List Activate Headset port external alerter When the Headset port external alerter option (available on the M3904) is activated, it supports a visual or audible alerter and/or recorder device. This device plugs into the Headset port, which is located on the bottom of the telephone. After you select Headset port ext alerter from the Options List menu; On or Off From the Ext alerter screen, press the On Key to turn on Headset port external alerter.
Options List Set On hook default path The On hook default path option (available on the M3903 and M3904) automatically opens the voice path on either the Headset or on Handsfree when you press a Line (DN) Key. After you select On hook default path from the Options List menu; From the On hook path menu, use the Navigation Keys to highlight and select either: Handsfree selected or Headset selected Handsfree selected or Headset selected Press the Done Key to save selection.
Options List Control Group Listening The Group Listening feature enables you to talk on the handset to one party while other people listen to the conversation on your telephone’s speaker. The network administrator must enable this feature. After you select Group listening from the Options List menu; On From the Group listening screen, press the On Key to turn on Group listening. or or Off Press the Off Key to turn off Group listening. Press the Done Key to save changes.
Directory display and controls Directory display and controls The M3904 has a three line display. When you press the Directory/Log Key, the following screen appears: Directories 08/12 5:48 Select a directory Callers = Calls In Dir = Personal Directory Call Log Dir Quit Redial Passwd Copy 553-9080 The M3903 has a one line display.
Directory display and controls Use Directory password protection You can password protect your Call Log, Redial list, and Personal Directory. Note: Password protection is only available on the M3904. To enable password protection: Directory/Log / 1. Press the Directory/Log Key. 2. From the Directories menu, use the Navigation Keys to highlight Password Administration. Password Administration Select 3. Press the Select Key. The Passwd Admin menu appears with Password enabled: OFF highlighted.
Directory display and controls Enter 9. Press the Enter Key. Press the Done Key to save changes. Press the Quit Key or Directory/Log Key to exit. To disable Personal Directory password: Directory/Log / 1. Press the Directory/Log Key. 2. Dial the password. Enter 3. Press the Enter Key. 4. Use the Navigation Keys to highlight Password Administration. Password Administration Select 5. Press the Select Key. The Passwd Admin menu appears with Password enabled: ON highlighted. Select 6.
Manage Call Log Manage Call Log The Call Log records the name and number of incoming and outgoing calls and can be password protected on the M3904. You can activate Call Log to record all calls, record only the unanswered calls, or record no incoming calls. The Callers List stores incoming calls, and the Redial List stores outgoing calls in order of date and time received/made. The oldest call is stored at the top of the list. The newest call is stored at the bottom of the list.
Manage Call Log New or Old 4. Press the New Key to go to the top of the new calls list. or Press the Old Key to go to the top of the old calls list. To make a call from the Callers List: 1. Use the Navigation Keys to scroll through the Callers List and highlight the number you want to call. Note: If you are calling an external or long distance number, you will need to edit the number to add the access codes required by your system to make an external or long distance call. 2498 Dial 2.
Manage Call Log Use the Redial List The Redial List records your last twenty (M3904) or five (M3903) outgoing calls and can be password protected (M3904). On the M3904, you can copy these numbers to your Personal Directory. To access your Redial List: Directory/Log Call Log / 1. Press the Directory/Log Key on the M3904. or or / Press the Call Log Key on the M3903. 2. Use the Navigation Keys to highlight Call Log (Redial List). Call Log (Redial List) Select 3. Press Select. 4.
Use the Personal Directory Use the Personal Directory The M3904 Personal Directory provides a personalized directory of names and telephone numbers. The Personal Directory allows you to add, delete, search, and edit entries and can be password protected. The Personal Directory holds up to 100 entries (an entry is one name and one telephone number). You can add a directory entry by copying the entry from your Callers List or Redial List.
Use the Personal Directory ¤¤¤ ›› ‡‡‡ ››› ‡‡‡‡ 2. Press the dial pad key with the desired letter repeatedly until that letter appears on the display. 3. Press the right arrow key to go to the next letter. Note: The cursor automatically advances to the next position, if a different-from-last key is pressed, or after a short pause. Next 4. Press the Next Key. To enter the number: 1. Use the dial pad to enter the telephone number associated with the name entered above.
Use the Personal Directory Add an incoming call / Copy Dirctry Next or Clear Next 1. Press the Copy Key. The displays shows the message Copy to?. 2. Press the Directory Key. 3. Press the Next Key to copy the incoming call without editing the name. Edit the number,if required (see note for step 4), and go to step 6. or Press the Clear Key to make changes to the name before saving. Add the name using the dial pad, Delete, and Case Keys as needed. 4. Press the Next Key.
Use the Personal Directory Delete or edit a Personal Directory entry To delete a Personal Directory entry: 1. Use the Navigation Keys to highlight the entry you want to edit or delete. Delete Yes 2. Press the Delete Key to delete the currently highlighted entry in your Personal Directory. 3. Press the Yes Key to confirm the deletion. To edit a Personal Directory entry: Edit 1. Press the Edit Key to change the telephone number or name. 2.
Use the Personal Directory Delete your Personal Directory To delete your Personal Directory: DelList 1. Press the Delete List Key. The message Delete all entries? appears. Yes 2. Press the Yes Key if you want to delete all the entries in your Personal Directory. or or No Press the No Key if you want to return to the top of the Personal Directory with no changes made. Quit or Directory/Log 3. Press the Quit Key or the Directory/Log Key to exit.
Use the Personal Directory Use Card View The Card View feature provides additional information about the Personal Directory entry. To look at the Card View: 1. Highlight the name. 2. Press the right Navigation Key. To dial from Card View: 1. Use the Navigation Keys to show the name and number of the currently selected entry in the Card View.
Use the Personal Directory 3. Use the dial pad to enter the first letter of the name your are seeking. For example, press ¤ twice to go to the first entry that begins with the letter “B”. Copy a number from the Redial List You can copy a number from the Redial List to the Personal Directory. To copy a number from the Redial List: 1. Use the Navigation Keys to highlight the name and number in your Redial List that you want to copy to your Personal Directory.
Secure your telephone Secure your telephone You can lock your telephone with a password to prevent unauthorized use of your telephone. Note: The Meridian SL-100 does not support this feature. To lock your telephone: 1. Lift the handset. 2. Dial the Lock Flexible Feature Code (FFC) and your Electronic Lock Password. Note: If you perform this operation from someone else’s telephone, dial your Line (DN). Goodbye / 3. Press the Goodbye Key. To unlock your telephone: 1. Lift the handset. 2.
Title to and ownership of Meridian SL-1 software shall at all times remain with Nortel Networks. Meridian SL-1 software shall not be sold outright and the use thereof by the customer shall be subject to the parties entering into software agreements as specified by Nortel Networks. Information contained in this document is subject to change.
