Nortel Knowledge Network Meridian Digital Telephones M3901 M3902 M3903 M3904 User Guide Enterprise Voice Solutions Customer Documentation
While you are away from your desk: Call Forward 38
Table of Contents M3900 Series Meridian Digital Telephone M3901 M3902 M3903 M3904 1 ................................................................................................. 1 ................................................................................................. 2 ................................................................................................. 2 .................................................................................................
Table of Contents Record a Calling Party Number ............................................................. 29 Display incoming calls .......................................................................... 31 Trace a Malicious call ........................................................................... 31 Incoming calls 33 Activate Automatic Answerback ............................................................ 33 Activate Call Pickup ...........................................................
Table of Contents Hospitality features 58 Automatic Wake-Up ............................................................................ 58 Message Registration ........................................................................... 59 Maid Identification ............................................................................... 61 Room Status ........................................................................................
Table of Contents Directory display and controls (M3903 and M3904) 80 M3903 Directory display and controls ................................................... 80 Access your Call Log or Redial List application (M3903) ......................... 80 M3904 Directory display and controls ................................................... 81 Access your Call Log, Redial or Personal Directory application (M3904) .. 81 Directory password protection (M3904) .................................................
Table of Contents Message and Call Status Indicator (M3901) ......................................... 105 Accessories for the M3900 Series telephone 107 Accessory Connection Module (ACM) ................................................. 107 Analog Terminal Adapter (ATA) ......................................................... 107 External Alerter and Recorder Interface ............................................... 107 Headsets ...........................................................................
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M3900 Series Meridian Digital Telephone M3900 Series Meridian Digital Telephone There are five models in the M3900 Series Meridian Digital Telephone Portfolio. This document describes the M3901, M3902, M3903, and M3904 features and how to use them. The M3902, M3903, and M3904 are described in the main portion of this document. The M3901is described in a separate section of this document. For information on the M3905 refer to the M3905 Call Center Meridian Digital Telephone User Guide.
M3900 Series Meridian Digital Telephone M3902 The M3902 has one Line (DN) Key, and three Programmable Feature Keys (Self-labeled). M3902 LCD Indicator Message Waiting Light One Line Programmable Feature Keys (Self-Labeled) Options Message Transfer Hold LED Handsfree Key Goodbye Navigation Keys Volume Control Bar LED 553-8624 Mute M3903 The M3903 has two Programmable Line/Feature Keys (Self-labeled) with two features or lines configured on each key.
M3900 Series Meridian Digital Telephone M3904 The M3904, has six Programmable Line/Feature Keys (Self-labeled), with two features or lines configured on each key. It also has four Programmable Feature Keys (Self-labeled) with three features on each key.
M3900 Series Meridian Digital Telephone 4
Your Telephone’s Controls Your Telephone’s Controls Use the Volume Control Bar to control the volume of the handset, headset, speaker, ringer, and handsfree. Increase the volume by pressing the right side of the bar. Lower it by pressing the left side. Goodbye Headset / You can terminate an active call by pressing the Goodbye Key. The Goodbye Key is useful for disconnecting a handsfree call.
Your Telephone’s Controls The Navigation Keys allow you to scroll through Menus and lists in the display area. Copy The Copy Key copies incoming or outgoing call numbers into the Personal Directory. / The Quit Key ends an active application. Pressing the Quit Key does not affect the status of the calls currently on your telephone. Quit Note: If you press the Quit Key before the Done Key you exit the Options without saving changes. Press the Done Key to exit and save the changes.
Your Telephone’s Controls Edit The Edit Key is used to edit Directory and Callers List entries (M3904). Delete The Delete Key is used to delete entries or characters in applications. Directory/Log / The Directory/Log Key allows you to access Personal Directory, the Call Log and the Redial list (M3904). Call Log / The Call log Key records the last 100 incoming calls (M3904) or 10 incoming calls (M3903). The Redial list records the last 10 outgoing calls (M3904) or 5 outgoing calls (M3903).
Your Telephone’s Controls 2498 8 Programmable Line/Feature Keys are configured as a Line (DN) or as a Feature Key (M3903 or M3904). They are located at the sides of the upper display area. Once configured these Programmable Line/Feature Keys provide a one touch step to activate a feature. A status icon represents Call and Feature status.
Terms you should know Terms you should know Attendant — The attendant is a telephone operator in your organization. Call Log— The Call Log is capable of storing unanswered and answered incoming calls. These entries can be accessed through your directory menu. Call party information—When your telephone rings, the display shows Caller Line Identification (CLID) information. The system must have CLID enabled. The display module shows the phone number and name of the inbound call.
Terms you should know Off-hook — Off-hook is a term used to indicate that the telephone is active and ready to make a call. A telephone becomes off hook when you pick up the handset or press the Line (DN) Key. Paging tone—Paging tone is a special tone heard when using the Radio Paging feature. You hear two beeps followed by dial tone. Personal Directory —The Personal Directory stores entries by name and phone number.
Your telephone call features Your telephone call features Your system administrator assigns features to your programmable feature keys. Whenever this guide describes a procedure that requires special codes ask your system administrator to provide these to you. To access a feature, you press a Feature Key, or enter a Flexible Feature Code (FFC) or Feature Access Codes (FAC) for the Meridian SL-100. Your system administrator supplies you with Flexible Feature Codes or Feature Access Codes.
Your telephone call features To switch from handset to handsfree: 1. Press the Handsfree Button. 2. Replace the handset. Goodbye / Connect headset to the headset jack or the handset jack depending on the headset type and the telephone you are using. To use headset: Headset 3. Press the Goodbye Key to end the call. / Press the Headset Key (M3903 and M3904). For the M3902 read the instructions that came with your recommended headset.
Your telephone call features Activate/deactivate Group listening controls The Group listening feature allows you to listen to a call through the speaker, allowing additional parties to listen to both sides of the conversation. To activate Group listening controls: Options 1. While on a call, press the Options Key. / 2. Use the Navigation Keys to scroll through the menu and select Group listening. Group listening 3. Press the Select Key. Select 4. Press the On Key to turn on Group listening.
Your telephone call features Done 5. Press the Done Key to save changes and exit. To mute a group listening call: / / Mute Mute 1. Press the Mute Key. The LED flashes. 2. Press the Mute Key again to return to two way conversation. To switch from Group listening to handsfree: Hold down the Speaker Key while replacing the handset. Note 1: The Group listening feature must be configured for your telephone by your system administrator. Turn the feature On through the options list to use the feature.
Your telephone call features Redial = Calls out Select 2. On the M3903 use the up and down Navigation Keys until Redial = Calls out appears. 3. Press the Select Key. To use the Redial list: 1. Use the Navigation Keys to scroll up and down and highlight the preferred number in the list. Dial 2. Press the Dial Key to dial the number. Note: After pressing the Dial softkey, you will automatically exit the Redial list.
Your telephone call features Use the Predial feature The Predial feature allows you to enter and preview a number and make corrections before you dial the number. To use Predial: 1. Replace the handset, if it is off the cradle. 2. Dial the number. 2498 3. Press a Line (DN) Key to receive dial tone, the displayed predialed number is automatically dialed. 4. Lift the handset when the called party answers or, if on handsfree, begin to talk. To edit a predial number: 1.
Make a call Make a call This section describes features that you can use when you make a call. There are several ways to make a call from your Meridian Digital Telephone. To make a call from your telephone, use the features described in this chapter. To make a call: • 2498 or or • or Use the handset. or • / Use the Handsfree Button or or Headset Use the Line (DN) Key. • Use the Headset Key (M3903 and M3904).
Make a call Make a call while on-hook To make a call while on-hook, leave the handset in the cradle while you dial a number. To dial on-hook: 2498 1. Press a Line (DN) Key. 2. Dial the number when you receive dial tone. 3. Lift the handset when the called party answers. If you are on handsfree, begin to talk. Make a call with the dial pad 1. Lift the handset. 2. Dial the number. Auto Dial Auto Dial lets you dedicate a feature key to a specific telephone number.
Make a call To store an Auto Dial number: AutoDial 1. Without lifting the handset, press the appropriate Auto Dial Key. 2. Dial the telephone number (including access code) to be stored on the selected Auto Dial Key. AutoDial 3. Press the Auto Dial Key a second time. The number is stored on the key you selected. Note: Use the Change label option to personalize the Auto Dial label.
Make a call To call a Ring Again party when you receive notification: When the number you want to reach is available, or the person has re-used their set, you hear the Ring Again tone. 1. Lift the handset, you receive dial tone. 2. Press the Ring Again Key. RingAgn To cancel Ring Again before notification: Press the Ring Again Key a second time before hearing the audible tone notification. RingAgn Note: On the Meridian SL-100, the Ring Again feature is only available for busy tone.
Make a call Use Speed Call Speed Call allows you to automatically dial frequently called telephone numbers by entering a one, two, or three digit code. See your system administrator to determine the capacity of your Speed Call list. A telephone designated as a Speed Call Controller can program or edit the Speed Call list. To store or change a Speed Call number: SpcCtlr 1. Press the Speed Call Key. The triangular icon flashes, indicating programming mode. 2.
Make a call 3. Dial the Speed Call code. Make a System Speed Call System Speed Call allows you to dial Speed Call codes and override all restrictions while on the call. The System Speed Call feature is set up by your system administrator on the system. It is a speed dial number that is common to many users, therefore it is set up on the system not your desktop telephone. To make a System Speed Call: 1. Lift the handset. SpcCtlr 2. Press the Speed Call Key. 3.
Make a call Note 1: On the Meridian SL-100 system, the Automatic Line (AUL) feature is the same as the Hot Line feature. Note 2: If your main Line (DN) is a Hot Line, lift the handset. The Hot Line dials the number automatically. Make an Intercom call The Intercom feature connects a group of people together through an Intercom Key. You can use the Intercom feature to call a member of your intercom group by pressing a code assigned to each member of the group.
Answer a call Answer a call When you receive an incoming call, your telephone rings and the LCD indicator flashes. To answer a call: Lift the handset. or or Press the Handfree Button located on the left side of the handset (M3902, M3903, and M3904). or or or Press the Line (DN) Key beside the LCD indicator as it flashes. or 2498 Headset 24 / Press the Headset Key when using a headset.
While on an active call While on an active call This section describes features that you can use while on an active call. Place a call on Hold Use the Hold feature when you are on the line with one party and a second call comes in on a second line. You can answer the second call and retain the original call by putting it on Hold. To place a call on Hold: Hold Press the Hold Key. The LCD indicator flashes beside the line on hold.
While on an active call Trans M3904 or M3903 Transfer / M3902 3. When you hear the ring or a person answers, press the Transfer Key again to complete the call transfer. The LCD indicator goes from steady on to off. To go back to the original call if the transfer is incomplete: If the person you called is not available: Press the Line (DN) Key next to the LCD indicator, to reconnect to the original call.
While on an active call Note 1: On the Meridian SL-100, do not press the Transfer Key again; replace the handset before the extension answers. Meridian SL-100 uses the Blind Transfer Recall feature. Note 2: If the transfer is complete, the recall timer stops. If the transferred call is not answered, your telephone rings: 1. Lift the handset or press the Line (DN) Key, you connect back to the original caller. or 2498 2. Press the Transfer Key and repeat the transfer (to a different DN).
While on an active call Use Call Park Call Park allows a call to be held temporarily, to be retrieved from any telephone. You can park an incoming call and page the called party. When you use Call Park you do not tie up a line. Your system administrator can set up a System Park DN where most calls get automatically parked. If configured network wide, Call Park can be used across networks. To Park a call on the System Park Extension or your own DN: While on an active cal, press the Park Key.
While on an active call SPRE code + or Call Park FFC/FAC 2. Dial the SPRE code or dial (enter) the Call Park FFC (Meridian 1), or the FAC (Meridian SL-100). If you do not want the System Park Extension or your own DN, Dial a DN where you want to park the call. Trans or 3. Press the Transfer Key or press the Conference Key. Conf Note: On the Meridian SL-100, press the Transfer Key. Do not press the Conference Key. To retrieve a parked call: 1. Lift the handset. Park 2.
While on an active call CParty 2. Press the Call Party Key. Enter number appears on the display. 3. Dial the charge number. Enter Charge is not allowed To charge a call to a charge account: 4. Press the Enter Key. Note: If Calling Party Number is invalid the screen displays, Charge is not allowed While on an active call. Charge 1. Press the Charge Key. Account 2. Press the Account Key. 3. Dial the charge account number. Enter 4. Press the Enter Key. Exit 5. Press the Exit Key.
While on an active call Display incoming calls The Display call information allows you to be on an active call and display a second caller’s name without interfering with the current call in progress, if not automatically displayed. To view the name of a second caller while on a call in progress: Display 1. Press the Display Key. 2. Press the flashing Line (DN) Key. The call waiting information appears on the display.
While on an active call Note: On the Meridian SL-100, press only the Transfer Key. p 2498 32 2. Dial the Trace FFC (Meridian 1 system) or the FAC (Meridian SL-100 system). 3. Press the Line (DN) Key beside the flashing LCD indicator to return to the call.
Incoming calls Incoming calls This section describes features that you can use with incoming calls. Activate Automatic Answerback When Automatic Answerback is active, your set automatically answers in handsfree mode after one ring. Note: When Automatic Answerback is active, calls do not forward to your voice message service. To use Automatic Answerback: AnsBk 1. Press the Automatic Answerback Key. On 2. Press the On Key to toggle Automatic Answerback on. Exit 3. Press the Exit Key.
Incoming calls Activate Call Pickup Call Pickup allows you to pick up a call from any telephone in the same Pickup Group or another Pickup Group. To answer a call in your own Call Pickup Group: 1. Lift the handset. GrpPkup 2. Press the Group Pickup Key. To answer an incoming call in another Call Pickup group: 1. Lift the handset. GrpPicup 2. Press the Group Pickup Key. 3. Dial the pickup group number of the telephone that rings.
Incoming calls Pickup 2. Press the Pickup Key. 3. Dial the DN of the telephone that you hear ringing (in your call pickup group). Note 1: Meridian SL-100 uses Directed Call Pickup, with a feature activation code (FAC) access. Note 2: If the pickup DN is invalid, you receive an overflow burst tone and the screen displays “Goodbye try again.” Press the Goodbye Key. Use Call Waiting Call Waiting puts your current call on hold, while you answer the next call.
Incoming calls To return to your first telephone call: Hold Goodbye / 1. Press the Hold Key if you want to put the second call on hold. or or / Press the Goodbye Key to end the second call. 2. Press the Line (DN) Key associated with the first call. 2498 If you don not have a Call Waiting Key: Goodbye 2498 36 / 1. If you don not have a Call Waiting Key and you hear the Call Waiting tone, press the Goodbye Key to end your current call. 2.
While you are away from your desk While you are away from your desk This section describes features that you may wish to use when you are away from your desk. Call Forward Call Forward allows you to direct your calls to ring at another Line (DN). If the telephone begins to ring, you cannot forward an incoming call in progress. To forward your calls or change the forward number: Forward 1. Press the Forward Key. 2. Dial the DN where you want to forward your calls. Forward 3. Press the Forward Key.
While you are away from your desk 2. Dial the DN where you want to forward your calls. IntCFwd 3. Press the Internal Call Forward Key. Receiving a call: To cancel Internal Call Forward: IntCFwd Press the Internal Call Forward Key. To reinstate Call Forward to the same number: IntCFwd IntCFwd Press the Internal Call Forward Key twice. Note: The Meridian SL-100 uses Call Forward Busy/Don’t Answer Internal/External Feature.
While you are away from your desk To activate Remote Call Forward: 1. Lift the handset. 2. If you call from a telephone outside the system, first dial your direct system access number and wait for dial tone. 3. Dial the Remote Call Forward FFC to activate the feature. 4. Dial your Electronic Lock password. Note: Refer to “Secure your telephone” on page 40. 5. Dial your DN. You get a dial tone before you dial your number. 6. Dial the number where you want to forward your calls.
While you are away from your desk 4. Dial your Electronic Lock password. 5. Dial your DN. You get a dial tone before you dial your number. £ 6. Press the Octothorpe Key. Secure your telephone You can lock your telephone with a password so that no one can make calls from your office. The lock consists of a password which you may change. To lock your telephone: 1. Lift the handset. 2. Dial the electronic Lock FFC. 3. Dial your electronic lock password. 4.
While you are away from your desk 4. If you are on a telephone other than your own, dial your DN. Goodbye / 5. Press the Goodbye Key. To change your electronic lock password: 1. Lift the handset. 2. Dial the electronic lock password Change FFC. 3. Dial the current password for your telephone. 4. Dial the new password. 5. Dial the new password again. Note 1: This feature is not available on the Meridian SL-100. Note 2: You cannot change your password from a remote set.
Talk with more than one person Talk with more than one person This chapter describes features which allow you to talk with more than one person at the same time. Join a call To connect a call to your current call: Conf 1. While on a call, press the Conference Key. 2. Press the flashing Line (DN) Key that has the new call. 2498 Conf 3. Press the Conference Key again. The person on hold joins your conversation.
Talk with more than one person If the person you added to the conference is unavailable: Goodbye / 1. Press the Goodbye Key. 2. Press the Line (DN) Key with the flashing icon to return to your original call. 2498 Selectable Conferee display and Disconnect You can view the list of active conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call. This feature is not available on the Meridian SL-100 system.
Talk with more than one person Note: If there are additional conferees to be disconnected, press the Conferee Selectable Display Key until the conferee that is to be disconnected is displayed on the screen. Goodbye / 3. Press the Goodbye Key. If configured the Conference Count Display returns and is updated to reflect the revised total count of conferees. The LCD indicator tuns off. Use Group Call Group Call automatically calls members of a predefined group, one at a time, until they all answer.
Talk with more than one person Note 1: If you are on a call and you receive three short tones, this is the notification of a group call on your Line (DN). Note 2: If you are on a call on another telephone in your group, you receive a long tone through the handset or speaker. Note 3: You do not get a notification of a group call if you are already on a conference or group call. To end a Group Call: Goodbye / Press the Goodbye Key.
Work without interruption Work without interruption This chapter describes features that provide you with uninterrupted work time. Activate Make Set Busy Make Set Busy allows you to make your telephone appear busy to all callers. To activate Make Set Busy: MkBusy Press the Make Set Busy Key. To deactivate Make Set Busy: MkBusy 46 Press the Make Set Busy Key a second time to deactivate the feature.
Additional Call Features Additional Call Features Auto Dial Transfer Feature Auto Dial Transfer allows you to use your Auto Dial Key to transmit digits to the central office after a Trunk Switchhook Flash. You must be on a central office/exchange (CO) trunk call from or to a CO which offers Centrex or exchange line-type features. To use Auto Dial Transfer when you pick up an incoming trunk call: Flash AutoDial Goodbye / 1. Press the Trunk Switchhook Flash Key and wait for interrupted dial tone.
Additional Call Features Call Page (Connect) to make an announcement To connect to the Call Page allows you to make an announcement over the page system. To make a page call, dial the page trunk access code. Note: When the Page Key is used on an attendant console it overrides the telephones; the telephones disconnect and must re-access the page trunk. To connect to the Call Page: 1. Lift the handset. 2. Dial the page trunk access code. The connection to the page system is complete. 3.
Additional Call Features Charge a call or Charge a Forced call Call Charge allows you to charge a call to a specific account. Forced Charge allows you to charge long-distance calls from a telephone restricted to local calls. Note: On the Meridian SL-100, the Account code allows a user to enter a billing number. If the account code is required, the user is prompted to enter a code by a tone after the telephone number is dialed.
Additional Call Features To charge a call to an account when you transfer a call: Trans Charge 1. Press the Transfer Key. The call is on hold. 2. Press the Charge Key or dial the FFC. or 3. Dial the charge account number. 4. After you receive dial tone dial the number to where the call is to be transferred. Trans 5. Press the Transfer Key when you hear the telephone ring. Note: You can talk privately to the person at the transfer number before you press the Transfer Key.
Additional Call Features Conf 5. Press the Conference Key. Enhanced Override Feature Enhanced Override allows you to override an active call after you have attempted a Forced Camp-on. Use Enhanced Override when you make either a simple call or a consultation call (i.e., place a call on hold and call another party). To use Enhanced Override: 1. Dial a telephone number and receive a busy signal. 2. Press the Override Key. Override Conf 3. Press the Conference Key.
Additional Call Features Override 2. Press the Override Key to initiate a Forced Camp-on. Note: You hear a ringback/ring tone or busy/engaged signal depending on the options chosen. You are now Forced Camped-on to the number you dialed. 3. When the person you called finishes their call, your telephone automatically dials the number. To answer a camped-on call: Goodbye / 1. Press the Goodbye Key. 2. When the telephone rings, lift the handset. You are connected to the camped-on call.
Additional Call Features 3. Press the DN Key associated with the call on hold. The call on hold is put on the Loudspeaker and is heard publicly. 2498 To talk privately to the party on the Loudspeaker: Use the handset on the Loudspeaker (if provided). Note: While the Loudspeaker is active, any other call is maintained on the handset. More than one call can be put on hold, but only one call at a time can be placed on the Loudspeaker.
Additional Call Features Override Feature You can override a busy signal and interrupt another call. To override a busy/engaged signal: 1. Dial a telephone number and receive a busy signal. 2. Press the Override Key. Override The people on the call in progress receive a tone for approximately one second; the feature connects the three of you together. A short tone repeats. To end the connection: Goodbye / Press the Goodbye Key.
Additional Call Features Access a Radio Pager: To contact someone, you can dial their Directory Number (DN) or alert them directly through their radio page device. To use Automatic Pre-selection (“Meet - me” page): 1. Lift the handset. 2. Dial the Radio Page FFC. You receive page dial tone. 3. Dial the number of the party you want to page. After dialing, you receive a ringback tone. Note 1: The person you paged uses any telephone to enter a Radio Page Answer code, plus their own DN number.
Additional Call Features Note 1: The person you have paged can proceed to any telephone, enter their Radio Page Answer code plus their own DN number. This action connects you and the person paged. Note 2: You receive a fifteen second, high pitched tone, then silence if the party paged does not answer the call within a preset time period. When you receive this signal, replace the handset or press the Goodbye Key.
Additional Call Features VceCall 2. Press the Voice Call Key. 3. Make your announcement. Goodbye / 4. Press the Goodbye Key. To respond to a voice call: Your telephone rings once and you hear the caller's voice through your speaker. Lift the handset. or VceCall or Press the Voice Call Key and begin to speak. Note: On the Meridian SL-100 use the Individual Page from the Group Intercom (GIC) feature. Press the GIC Key and dial the appropriate GIC number.
Hospitality features Hospitality features These hospitality features are intended for hotel operations use. Note: The Hospitality Features are not available on the Meridian SL-100, except for Wake-up Service. Automatic Wake-Up Although normally used as a hotel feature, Automatic Wake-up may be useful to business users who require a timed reminder call feature. From your telephone you may program the Meridian 1 system to automatically place a call to you at a predetermined time.
Hospitality features Goodbye 3. Press the Goodbye Key. / Note: On the Meridian SL-100, after you enter the FAC, you receive a confirmation tone. To verify the time for the wake-up call: 1. Lift the handset. 2. Dial the Wake-Up Verify FFC. 3. Dial the wake-up time in a 24 hour time format (hh mm). If it is correct, you receive a confirmation tone. Note: This feature is not available on the Meridian SL-100.
Hospitality features 2. Dial the room Directory Number (DN). Msg Reg 3. Press the Message Registration Key. M3902 or Msg Reg M3903 and M3904 To change a meter: Msg Reg 1. Press the Message Registration Key. M3902 or Msg Reg M3903 and M3904 2. Dial the room Directory Number (DN). 3. Dial the correct meter count. • Msg Reg 4. Press the Asterisk Key. 5.
Hospitality features To reset a meter to zero: Msg Reg 1. Press the Message Registration Key. M3902 or Msg Reg M3903 and M3904 2. Dial the room DN number. • Msg Reg 3. Press the Asterisk Key. 4. Press the Message Registration Key. M3902 or Msg Reg M3903 and M3904 Note: The Message Registration Key can be a Fixed Key, Programmable Line/Feature Key, or Programmable Feature Key, depending on the model of the M3900 telephone you are using.
Hospitality features 3. Dial one of the following cleaning status codes: 1 = cleaning requested 2 = cleaning in progress 3 = room cleaned 4 = room passed inspection 5 = room failed inspection 6 = cleaning skipped 7 = not for sale You receive interrupted dial tone. • 4. Press the Asterisk Key. 5. Dial the Maid ID. If you dial the wrong Maid ID, press the Octothorpe Key and redial the ID. £ Goodbye / 6. Press the Octothorpe Key. 7. Press the Goodbye Key.
Hospitality features The first digit indicates the occupancy status: 0 = room vacant 1 = room occupied The next digit indicates the cleaning status of the room: 1 = cleaning requested 2 = cleaning in progress 3 = room cleaned 4 = room passed inspection 5 = room failed inspection 6 = cleaning skipped 7 = not for sale RmStatus 3. Press the Status Key. To change the status of a room: RmStatus 1. Press the Status Key. 2. Dial the Directory Number (DN) for the room.
Hospitality features The next digit indicates the cleaning status of the room: 1 = cleaning requested 2 = cleaning in progress 3 = room cleaned 4 = room passed inspection 5 = room failed inspection 6 = cleaning skipped 7 = not for sale 3. Dial the status code you want to assign to the room. A three digit code appears. The first digit indicates the occupancy status. The second digit is the old cleaning status, and the third is the new cleaning status you just entered. RmStatus 4. Press the Status Key.
Telephone display (M3902, M3903, and M3904) Telephone display (M3902, M3903, and M3904) This section summarizes the display features of the M3902, M3903, and the M3904. Idle display is shown on the figures below. M3902 display area The M3902 has one display area for call status and feature information.
Telephone display (M3902, M3903, and M3904) M3904 display area The M3904 has two display areas. The upper portion of the display area is for call status information, the lower display area is a three line feature information display.
Use your Options Key (M3902, M3903, M3904) Use your Options Key (M3902, M3903, M3904) The display provides information on how to change the various options on your telephone. Most of the features below are available to you on the M3902, M3903, and M3904. Some of the feature are available only if turned on by your system administrator; others are designed for specific M3900 models. Options feature list Language... Date/time format... Change feature key label Key click * Screen contrast...
Use your Options Key (M3902, M3903, M3904) Options / 1. Press the Options Key to make adjustment to your M3902 and M3903 telephone. 2. Use the Navigation Keys to move up and down through the list. Select Done or Quit 3. Press the Select Key when your selection is displayed. The display provides you with information to adjust your selection. 4. Press the Done Key to save the changes. or Press the Quit Key to exit. To make adjustment to your M3904: Options / 1.
Use your Options Key (M3902, M3903, M3904) Select a language The telephone display is available in multiple languages. After you select Language Selection: 1. Use the down Navigation Key to select the desired language (e.g., French). French 2. Press the Select Key. Select Done or Quit 3. Press the Done Key or press the Quit Key to exit. Change a feature key label You can change the name on the Programmable Line/Feature Keys (Self-labeled) by selecting Change key label in your Options list.
Use your Options Key (M3902, M3903, M3904) want to change the key label on, for example: change the AutoDial label to Purchasing. Note: On the M3902 use the Navigation Keys to scroll to the key you want to change the label on. Press the select Key when the Key label appears on the display. 4. To change a letter press the Dial pad Key with that alpha letter. Press the key until the correct alpha letter or number appears. Use the Case Key to change the case of the letter. 5.
Use your Options Key (M3902, M3903, M3904) To restore one key label: Restore one key label Select Purchasing Done 1. Press the Select Key to restore one key label. 2. Press the key you wish to restore to the original label (e.g., Purchasing). 3. Press the Done Key to save changes and exit. Note 1: You can press the Shift Key if the label you want to change is on the second layer of the Programmable Line/Feature Key (Self-labeled).
Use your Options Key (M3902, M3903, M3904) Volume adjustment Use the Navigation Keys to select Volume Adjustment: (list of items to adjust appear for your telephone model) Ringer, Buzzer, Speaker, Handset listen, Handsfree listen, Headset listen, Headset talk, Headset sidetone. Select Ringer. Press the Select Key to adjust the volume of the ringer on your telephone. Select Buzzer. Press the Select Key to adjust the buzzer volume.
Use your Options Key (M3902, M3903, M3904) 4. Use the Navigation Keys to scroll through the submenu items. 5. Press the Select Key when Ringer appears. Select The ringer on your telephone begins to ring. The Higher and Lower Keys appear. Ringer Higher or Done Lower 6. Press the Higher Key to raise the volume of the ringer or press the Lower Key to lower the volume of the ringer. 7. Press the Done Key to save changes and exit the program.
Use your Options Key (M3902, M3903, M3904) Set Call log option (M3903 and M3904) When using Call log you have a choice of recording all incoming calls, only the unanswered incoming calls or not to show the logged calls at all. The Call Log stores up to 100 incoming entries on the M3904 and 10 incoming entries on the M3903. Select the Call Log option and follow these steps: To set Call log option: 1.
Use your Options Key (M3902, M3903, M3904) On or Off Done 1. Press the On Key to turn on Live dial pad. or Press the Off Key to turn off Live dial pad. 2. Press the Done Key to save the changes and exit. Area code setup When you enter an area code using this feature, the callers list and CLID display shows the extensions first with the prefix in parenthesis. This makes it easier to identify local calls and internal calls. You can define up to three area codes.
Use your Options Key (M3902, M3903, M3904) Format time and date There are several time/date display formats available to you. After you select Time/date format: 1. Use the up and down Navigation Key to scroll through the numbered formats. Select Done 2. When the format you want appears on your display, press the Select Key. 3. Press the Done Key to save the changes and exit. Note: There are eight time and date formats.
Use your Options Key (M3902, M3903, M3904) Use Headset port on call (M3904) This feature allows you to connect a third party device such as a light to indicate to others that you are on a call. The third party device connects to the headset port and is activated when the user is on a call. Select the Headset port call option to change the headset port. Note: This feature is reserved for future qualification with third party equipment. On 1. Press the On Key to turn on the Headset port on call.
Use your Options Key (M3902, M3903, M3904) Call indicator light The Call indicator light control allows you to turn on or off the flashing incoming call indicator light. Select Call Indicator light: On 1. Press the On Key to turn on the Call Indicator light. or Off or Press the Off to turn off the Call Indicator light. Done 2. Press the Done Key to save changes and exit. On-hook default path The on-hook default path opens the voice path automatically either on Headset or Handsfree.
Use your Options Key (M3902, M3903, M3904) Done 2. Press the Done Key to exit. Activate Group listening The Group listening feature allows you to talk on the handset to another party, while one or more persons are listening to the conversation on the speaker. To activate, select the Group listening option and follow these steps: On or Off Done 1. Press the On Key to turn on Group listening. or Press the Off Key to turn off Group listening. 2. Press the Done Key to save the changes and exit.
Directory display and controls (M3903 and M3904) 3. Press the Done Key to save the changes and exit. Done Note 1: Meridian SL-100 does not support MCA. Note 2: Your system administrator must configure this feature to enable activation. Directory display and controls (M3903 and M3904) M3903 Directory display and controls The M3903 information display shows one item at a time. Use the Navigation Keys to scroll through the list. When the item you want appears, press the Select Key.
Directory display and controls (M3903 and M3904) Call Log • Call Log Redial List • Redial List 3. To exit the directory press the Quit Key. Quit M3904 Directory display and controls The information display available on the M3904 model telephone has a three line display. The figure below shows the status once you log into the directory. Note: Redial and Password are part of the directories menu display. Use the down Navigation Key to view these selections.
Directory display and controls (M3903 and M3904) Quit To exit the directory press the Quit Key. Directory password protection (M3904) You can password protect your Call Log, Redial list and Personal Directory on the M3904 telephone. If password protection is activated, you must enter a password each time you press the Directory/Log Key. To enable Password protection: Directory/Log / Passwd Password enabled: OFF Select On New password: 1. Press the Directory/Log Key. 2. Press the Password Key. 3.
Directory display and controls (M3903 and M3904) Password enabled: ON Done The prompt is: Password enabled: ON. 4. Press the Done Key to save the changes and exit. To disable personal directory password: Directory/Log / Passwd Off Done 1. Press the Directory/Log Key. 2. Press the Password Key. 3. Press the Off Key to disable Password Protection. 4. Press the Done Key to save the changes and exit. To change personal directory password: Directory/Log / 1. Press the Directory/Log Key.
Directory display and controls (M3903 and M3904) DELETE CLEAR ENTER When you Select New password, three keys appear DELETE CLEAR ENTER 5. Dial your new password at the prompt. Enter Confirm password 6. Press the Enter Key. The prompt is: Confirm password. 7. Dial your new password again. 84 Enter 8. Press the Enter Key. Done 9. Press the Done Key to save the changes and exit.
Call Log (M3903 and M3904) Call Log (M3903 and M3904) The Call Log feature provides access to the name and number of incoming calls, and can be password protected on the M3904. You can activate Call Log to record all calls, record only the unanswered incoming calls or not record any calls.The incoming calls are stored in order of date and time received. The oldest call is stored at the top of the list. The newest call is stored at the bottom of the list.
Call Log (M3903 and M3904) To exit the Call Log: Quit Press the Quit Key. Access and use the Call Log (M3904) To enter the Call Log list: Directory/Log / 1. Press the Directory/Log Key on the M3904. 2. Press the Call Log Key. / Call Log To use the Call Log: Old or New Press the Old Key to go to the top of the old calls list. or Press the New Key, to go to the top of the new call list. To make a call from the Call Log: 1.
Redial List (M3903 and M3904) Redial List (M3903 and M3904) The Redial list records your last 10 (M3904) or 5 (M3903) outgoing call numbers and can be password protected on the M3904. On the M3904 you can copy these numbers to your Personal Directory. Use the Redial List (M3903) To select a number on your Redial List: / Call Log Select 1. Press the Call Log Key. 2. Press the Select Key when the Redial list appears on the display. Redial list 3. Use the Navigation Keys to select the entry you want.
Personal Directory (M3904) 4. Press the Dial Key. Your call is automatically dialed and you exit the Redial List. Dial Personal Directory (M3904) The Personal Directory provides a directory of names and numbers. The Personal Directory allows you to add, delete, search and change an entry. The Personal Directory holds up to 100 entries (an entry is one name and one telephone number).
Personal Directory (M3904) Dir 2. Press the Directory Key. Note: The displays shows the number of entries in the Personal Directory. The Add New Key appears if less than 100 entries exist in your Personal Directory. Add New or DelList Quit 3. Press the Add New Key to add a Personal Directory entry. or Press the Delete List Key to Delete all list entries in your Personal Directory. 4. Press the Quit Key to exit the Personal Directory. To search the Personal Directory: 1.
Personal Directory (M3904) Dir AddNew 2. Press the Personal Directory Key. 3. Press the Add New Key. 4. Dial (enter) the new name. Example: to enter the name Chris: Dial (enter) the name using the key pad. ¤¤¤ ›› ‡‡‡ ››› ‡‡‡‡ Press the dial pad key with the desired letter repeatedly until that letter appears on the display. Press the right arrow key to go to the next letter. Note: The cursor automatically advances to the next position if a different key from the last is pressed. Next 5.
Personal Directory (M3904) Save number from incoming call to Personal Directory While answering an incoming call you can add that call to your Personal Directory, while you are on the call. If you do not add the call at this time you can go into the Call Log later and add the call to the Personal Directory as long as you have selected the Call log to record all incoming calls. To save the number from an incoming call to the Personal Directory: / Copy 1. Press the Copy Key, while on the call.
Personal Directory (M3904) Delete 4. Press the Delete Key to delete the currently highlighted entry in your Personal Directory. Yes 5. Press the Yes Key to confirm entry deletion. Dial Edit AddNew Delete When you scroll through, a list four Keys appear: DIAL EDIT ADDNEW DELETE. Edit 6. Press Edit Key to change the telephone number or characters in name. 7. Use the Navigation Keys to move the cursor to the digit or character you wish to change.
Personal Directory (M3904) 4. Press Delete Key to delete the entire entry. Delete You are prompted to confirm deletion. or Press the Yes Key to delete the entire directory. Press the No Key to return to the top of the Personal Directory. Quit 5. Press the Quit Key to exit the Personal Directory. Yes No Delete your Personal Directory Directory/Log / Dir DelList 1. Press the Directory/Log Key. 2. Press the Directory Key. 3. Press the Delete List Key, the prompt is: Delete all entries? Yes 4.
Personal Directory (M3904) Use the Directory to make a call (M3904) Follow these steps to make a call to a number listed in the directory: Directory/Log / 1. Press the Directory/Log Key. 2. Use the up or down Navigation Keys to highlight the desired name or number. 2498 Dial 3. Press the Dial Key. Use Card View The Card View provides additional information about the Directory entry. Select the Personal Directory. To look at the Card View: 1. Select the name. 2.
Personal Directory (M3904) Copy a number from the Redial list to the Personal Directory (M3904) Use the Copy Key to copy a number from the Redial List to the Personal Directory list. To copy a number from the Redial list: Dir Redial 1. Press the Directory/Log Key. 2. Press the Redial Key. 3. Use the Navigation Keys to show the name and number you want to copy to your Personal Directory. 2498 Copy / 4. Press the Copy Key. When you press the Copy Key, the prompt is: Copy to. Copy to Dir 5.
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Operate the main features on the M3901 Operate the main features on the M3901 M3901 is a one line telephone. The M3901 operates in a different way than the other M3900 series Digital Telephones. This section explains in some detail the M3901 operation. The M3901 supports five programmable features. You activate the features when you press the M3901 Feature Key and a dial pad number key for that feature. Your system administrator programs the features for your telephone.
Operate the main features on the M3901 Lift the handset. The Line (DN) Key selects automatically. 2. Dial the telephone number. To adjust the ring or handset volume, press the Volume Control Bar rocker up or down. Volume Control Bar Raise or lower the volume on the ringer or handset: To adjust the ring volume: down up Press the Volume Control Bar up or down while the telephone is ringing.
Operate the main features on the M3901 2. Press the dial pad number key that represents the feature you want to use. To deactivate Features: / Features Fx Press the Features Key and the number Key to deactivate any active feature. Note: The Features Card on the right side of the M3901 lists each feature and the dial pad number key used to activate the feature. +£ To program an Auto dial Key: Features / Fx 1. Press the Features Key and the dial pad number key for Auto Dial (handset is on-hook).
Operate the main features on the M3901 To use Auto Dial (M3901) 1. Lift the handset off-hook. Features / Fx 2. Press the Features Key and the dial pad number key for the Auto Dial. The number dials automatically. + Use Speed Call (M3901) To store a Speed Call Entry: Features / Fx 1. Press the Features Key and dial pad number key for Speed Call. The Feature Activation LED Indicator flashes. + 2. Dial the Speed Call code 1 to 3 digits, followed by the telephone number it represents.
Operate the main features on the M3901 3. Dial the Speed Call code of the number you want to call. The Speed Call feature automatically dials the number. Use Call Transfer (M3901) To transfer an active call you received to a different telephone follow these steps: To use the Transfer feature: Features / Fx 1. Press the Feature Key and dial pad number key for Transfer. + 2. Dial the number where you are transferring the call. Features / Fx / Fx 3.
Operate the main features on the M3901 Use Conference Call feature (M3901) To add another party to an established call follow these steps: To use the Conference Call feature: Features / Fx 1. Press the Features Key and the dial pad number key for Conference. Note: The first party already on the line is automatically put on hold and you receive a dial tone. + 2. Dial the number of the party you want to add to the call. Features / Fx 3.
Operate the main features on the M3901 Features / Fx 2. Press the Features Key and dial the key pad number for Ring Again. + Goodbye 3. Press the Goodbye Key. / To use Ring Again to call your party when you receive notification: Line / Features / 1. Press the Line (DN) Key when you hear the Ring Again tone. Fx 2. Press the Feature Key and dial the key pad number for the Ring Again feature. Ring Again dials the number.
Operate the main features on the M3901 To use handset and dial number: 1. Lift the handset, the telephone automatically selects the DN line. 2. Dial the telephone number. To terminate an active call: Goodbye / Press the Goodbye Key. Receive a call (M3901) There is no separate status light for the Line or Directory Number (DN) Key. The Message Waiting Indicator (MWI) provides three functions. the MWI flashes for an incoming call, the MWI also flashes to indicate a call on Hold.
Operate the main features on the M3901 Feature Activation Indicator (M3901) The Feature Activation Indicator (FAI) serves all five programmable feature keys. The feature indicator LED winks or lights when a feature is active. Message and Call Status Indicator (M3901) The Message Waiting Indicator turns on to indicate a message waiting. The MWI is the indicator for an incoming call and the indicator for a call on hold.
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Accessories for the M3900 Series telephone Accessories for the M3900 Series telephone Optional items are available for use with your M3900 Series Digital telephone. Please contact your System Administrator for additional details. Note: Wall attachment is available for all four models. Accessory Connection Module (ACM) The Accessory Connection Module provides the interface for adding the Analog Terminal Adapter, External Alerter Interface, and Meridian Communication Adapter.
Accessories for the M3900 Series telephone Meridian Communications Adapter (MCA) The MCA lets you connect your telephone to a personal computer or terminal. You can use your telephone to exchange data between your computer and other computers. The MCA is compatible with all the M3902, M3903 and M3904 models. Note: The Meridian SL-100 does not support the Meridian Communication Adapter.
Flexible Feature Code/Feature Access Codes Meridian 1 Flexible Feature Codes (FFC) Radio Paging Lock Radio Paging Access Unlock Radio Paging Answer Call Pick Up Call Park DN Pick Up Electronic Lock Password Change Group Pick Up Maid ID Remote Call Forward Activate Wake-Up Request Remote Call Forward Verify Wake-Up Verify Remote Call Forward Deactivate Wake-Up Cancel Trace 109
Flexible Feature Code/Feature Access Codes Meridian SL-100 Feature Access Codes (FAC) 110 Account Code Make Set Busy (MSB) Anonymous Caller Rejection (ACRJ) Malicious Call Hold (MCH) Automatic Callback (ACB) Paging access code Automatic Recall (AR) Random Make Busy (RMB) Busy Override Secondary MADN Call Forwarding (CFMDN) Call Forward Busy/Don’t Answer - Internal/External Selective Call Forward (SCF) Customer Originated Trace (COT) SIM Ring Directory Call Park (DCPK) System Call Park Dir
Index A Accessory Connection Module (ACM) 107 Account code 49 Account feature code 30 Activate Automatic Answerback 33 Activate Override 54 Analog Terminal Adapter (ATA) 107 Area code setup 75 Asterisk Key 60 Attendant Recall 27 Auto Dial 18 Auto Dial (M3901) 98, 100 Auto Dial Transfer 47 Automatic Wake-Up 58 B billing number 49 buzz signal 47 38, 47, 51 Card View 9, 94 Centrex Switchhook Flash 31 Centrex/Exchange Switchhook Flash 48 Change a feature key label 69 Charge a call or Charge a Forced call
Index Display 18, 31 Display Diagnostics 76 Display diagnostics 78 Display Key 31 DN 9 E Edit Key 7 Electronic Lock 40 Electronic Lock password 40 Enhanced Override 51 External Alerter and Recorder Interface 107 F Feature Access Codes (FAC) 9 Feature Activation Indicator (M3901) 105 Feature display 9 Features Key 98 Fixed key 9 Flexible Feature Codes (FFCs) 9 Forced Camp-on 21, 22, 34, 38, 51 G Goodbye Key 5, 11, Group Call 44 Group Intercom 57 Group Listening 13 Group listening 79 H Handset listen 72
Index M P M3901 Fixed Keys 97 M3902 display 65 M3903 display 65 M3904 display 66 Maid Identification 61 Make a call (M3901) 103 Make Busy 46 Make Set Busy 46 Malicious Call Hold (MCH) 31 Meet - me” page 55 Meridian 1 9 Meridian 1 Flexible Feature Codes (FFC Paging tone 10 Personal Directory 10, 88, 93 Place a call on Hold 25 Predial Recall 16 Preferred name match 74 Preset conference feature 44 Primary Directory Number 6 Primary Directory Number (DN) key Privacy Release 54 Private Line 10 Programmable F
Index Select a language 69 Select options 67 Selectable Conferee display and Disconnect 43 Shared Directory Numbers 10 Shift Key 7 Speaker Key 5 Special dial tone 10 Speed Call 21 Speed Call (M3901) 100 Speed Call, System 22 SPRE code 29 Switchhook 8, 10 System Speed Call 22 T Timed Reminder Recall 26 Trace a Malicious call 31 Transfer a call 25 Trunk Switchhook Flash 48 U Use your Options 67 V Voice Call 56 Volume adjustment 72 Volume Control Bar 5, 98 114
While you are away from your desk: Call Forward 38
Title to and ownership of Meridian SL-1 software shall at all times remain with Nortel Networks. Meridian SL-1 software shall not be sold outright and the use thereof by the customer shall be subject to the parties entering into software agreements as specified by Nortel Networks. Information contained in this document is subject to change.
