User guide

Voice forms 7-97
Standard 1.0 Voice Services Application Guide January 1998
Section D
Monitoring and transcribing
voice forms
In this section
Overview of monitoring and transcribing voice forms 7-98
Managing transcriber activity 7-99
Conducting random caller surveys 7-100
Conducting transcriber feedback forums 7-101
Transcribing voice forms 7-102
Processing the information collected by a voice form 7-104
Managing response IDs 7-105
Chapter 7