User guide

6-22 Automated attendants
Mixed live and automated attendants
Standard 1.0 Voice Services Application Guide January 1998
Mixed live and automated attendants
Introduction
When an organization has a receptionist, an automated
attendant is useful for handling overflow calls and for handling
calls when the receptionist is unavailable (after hours, lunch
breaks, and so on).
Example
The Orlando Trust Company has a receptionist available;
however, during peak periods, she is sometimes unable to
answer all calls. At night, no one is in the office. The
administrator suggests that a basic automated attendant be
created to handle call overflow during business hours, and that a
leave-a-message style automated attendant be created to handle
calls that are received during off-hours. A time-of-day
controller is also required to ensure that the appropriate service
is played depending on the time of day at which a call is
received.
Setup
See “Basic automated attendant” on page 6-3 The setup for the
leave-a-message style automated attendant is described in
“Leave-a-message auto attendant” on page 6-13. The time-of-
day control setup is very similar to the one described in “Time-
of-day controlled automated attendant” on page 6-17.
The attendant console must be set up to have the time-of-day
control VSDN as the night number. This VSDN should also be
specified as the overflow handling DN so that when the
receptionist is dealing with a call and the line is busy, all calls
go to the appropriate automated attendant.