User guide

6-14 Automated attendants
Leave-a-message auto attendant
Standard 1.0 Voice Services Application Guide January 1998
long enough to hear these instructions if you include it in the
menu greeting. (As soon as the caller hears “press 2,” the caller
may not wait for additional information and will press 2 right
away.) If you provide these instructions after the caller has
pressed 2, he or she will be sure to hear them.
2. Menu Choices Prompt
“To leave a message for someone whose extension you know,
press 1. If you do not know the extension but would still like to
leave a message which will be forwarded to the appropriate
person, press 2.”
3. Key 1
Express Messaging (EM) is the action associated with Key 1.
The Mailbox ID field should be left blank so that callers can
enter the number they want.
4. Key 2
Express Messaging (EM) is also associated with Key 2.
However, a particular Mailbox ID is defined. The owner of this
mailbox logs in every morning, listens to new messages, then
forwards them to the appropriate people.
5. Keys 3 to 9
A prompt (PP) is associated with the unused menu keys. If a
caller presses a numeric key other than 1 or 2, he or she hears
the following prompt:
“That selection is not valid. Please choose option 1 or 2. If you
would like to hear your choices again, please press star.”
6. Initial No Response
Express Messaging (EM) is defined as the Initial No Response
action. Since there is no one to revert the call to during the
evening, the caller is transferred to the same Mailbox ID that is
used in step 4. This way, rotary phone users can also leave a
message without having to provide any keypad input.