User manual

Troubleshooting : Help
Page 172
Sony 9-pin Not Controlling VCube
Problem:
The RS-422 configurator is set to From Controller. In Settings > Format & Sync : Synchronization - TimeCode
(Incoming and Outgoing), the Sony 9-pin Remote Control is enabled and correctly set to COM3 (RS-422 connec-
tor), but VCube doesn't respond to all commands.This port is named COM2 in settings specific panel for early
VCubes featuring an ASUS mother board.
Solution:
Be sure that the RS-422 configurator switch is set to "From Controller" if you use this port.
In Settings > Format & Sync : Synchronization - TimeCode (Incoming and Outgoing), activate the Debug Log.
This feature displays all incoming commands or requests from the external controller. It is a powerful tool for ana-
lyzing and remedying incorrect controller settings or hardware problems.
Recorded Media Files have incorrect Timestamp
Problem:
The capture is successful except that Media Files are not stamped with the correct Time Code. A one-frame shift
appears randomly despite the fact that VCube is chasing the VCR TimeCode.
Solution:
Ensure that both the reference video input on the synchronization panel of the VCube, and the video card refer-
ence input are referenced to the same genlock, black&burst, or video signal. This is the only way to ensure precise
timing for the video signal.
Sony 9 Pin Debug Log