User manual

www.merging.com/horus Page 66
Horus User Manual
"Ethernet input: Wrong sequence number";
"Ethernet input: CRC error";
"Ethernet input: Queue mux error";
"Ethernet input: Audio buffer too small";
"Ethernet input: SSRC mismatch"
Error on the incoming RAVENNA streams. There might be click on the physical output of the Horus.
Verify your set up. If problem persists contact our support team.
"Ethernet input: Unknown error";
"FPGA memory: Timeout";
"FPGA memory: Unknown error";
Contact Merging Support
How to provide Merging Support with a Horus debug dump file
Dump procedure:
1. Connect the Horus to your system via Ethernet
2. Open a web browser (e.g. Google Chrome) and make sure that you type in your Horus Ip
address
3. This should open the Main Horus Page (alternatively open the Horus Web page from the MT
Discovery tool)
4. Follow the Horus Name entry <Horus name>.local/. with the /debug/syslog
Example: horus_80028.Local./debug/syslog
Right-click and export the Horus syslog.txt file
5. Perform the same but this time export the config file as example below.
Example: horus_80028.Local./debug/config
Right-click and export the Horus config.txt file
6. Send both file to [e-mail]
Cannot access Horus remotely in Maintenance mode for Firmware update
Procedure:
1. First launch MTDiscovery and open the Horus Maintenance Mode entry
2. If such entry does not show up, reboot your system and retry
3. If it still does not work, make sure that your Network card is set to Automatic IP addressing (see
page 58 above)
4. If case none of the above works, make sure that the Horus if well connected to your system via
Ethernet. It is mandatory that the Ethernet port or Switch is a Gigabit one.
5. Make sure that the Ethernet cable is Cat 5E or 6
6. On the Horus Maintenance TFT screen take note of the written IP Address
7. Type this address in your Chrome browser followed by :8080
Example: 169.254.182.31:8080
You should now have access to the Horus remote Maintenance page and be able to update
your Horus firmware.