User manual

www.merging.com/hapi Page 71
Hapi User Manual
Hapi troubleshooting
Hapi on screen Error Report
Your Hapi can display on the OLED screen some detected errors. In case of an error report the Hapi
will display the message on its screen. Refer to the error list below as a reference. Once the issue is
sorted Press the “clear” button to remove reported error. If the message reappears it indicates that the
error is still present.
Hapi Error report example:
Potential reported errors:
"Primary Power Supply Failure";
"Secondary Power Supply Failure";
One of your Power supply is down, it is recommended that you eventually shutdown the Hapi and verify
your power cord connections
"Hapi Application failure, please reboot"
The Hapi internal application has failed. Will require a reboot, make sure that you are using the latest
Hapi firmware available. If the problem persists contact [e-mail]
"Ethernet input: GP fifo overrun";
"Ethernet input: GP descriptors fifo overrun";
The Ethernet communication is overloaded. The bandwidth is too small. Verify your set up, take note
that a RAVENNA Network configuration must be running on a dedicated and certified Merging Switch. If
problem persists contact our support team.
"Ethernet input: Audio packet still pending";
"Ethernet input: Audio pipeline too small";
"Ethernet input: Wrong sequence number";
"Ethernet input: CRC error";
"Ethernet input: Queue mux error";
"Ethernet input: Audio buffer too small";
"Ethernet input: SSRC mismatch"
Error on the incoming RAVENNA streams. There might be click on the physical output of the Hapi.
Such a click could have occurred on one of the RAVENNA bank of 8 channels. Verify your set up,
mainly on the network side and afterwards clear the error. If the problem persists contact our support
team.
"Ethernet input: Unknown error";
"FPGA memory: Timeout";
"FPGA memory: Unknown error";
Contact Merging Support