Product specifications

Avid|DS Customer Support
Workstation Setup & Administration Guide • 11
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FTP Support For trouble shooting purposes, an FTP server is available for uploading large
files for Avid|DS Customer Support personnel to examine. You can upload a
project's archive, media files, or other large piece of data. Simply zip the files
to upload and use a short name for easy retrieval, such as archive.zip or
Case274877.zip. You can use a Windows Command Prompt or an FTP
application to upload files to our server.
Command Prompt Commands
Once the file upload is complete, send an e-mail to [e-mail] to
inform Customer Support as there is no automatic notification when a file is
uploaded on the FTP server. Please provide the complete and exact file name
(case sensitive) to retrieve.
Mailing List Although the Avid|DS mailing list is frequently monitored by Avid employees,
it is not part of the official support channels. You are invited to send your
support requests to any of the above channels when required.
If you have an e-mail account, you can join the worldwide network of Avid|DS
users exchanging ideas. The mailing list has proven to be quite useful for
users, with a constant stream of new subscribers.
To subscribe, send an e-mail to [e-mail] with the
following text in the body of your message: subscribe ds. You can get further
information on using the automated list server by e-mailing
[e-mail] with “help” as your message.
Comments? We’d appreciate any comments or suggestions you may have about this book
or any other piece of our documentation. Just send them to:
[e-mail].
Command Description
Site access ftp ftp.softimage.com [Enter]
Folder access cd incoming [Enter]
User name anonymous [Enter]
Password “your e-mail address” [Enter]
Transfer mode bin [Enter]
Upload command Put “path:\file name” [Enter]