Product specifications

Troubleshooting Avid|DS RP

Workstation Setup & Administration Guide • 133

The Avid|DS RP application is frozen or processing is interrupted

with an error. What could cause this?

• The Avid|DS workstation was rebooted. This cuts off access to the media

located on the workstation pointed to by the Media Indexer running on

your workstation.

• There is an internal error in the sequence that causes the processing to fail.

Try to process on the Avid|DS workstation to verify if the error is

replicated locally as well.

• The system is running low on memory.

• Verify that all plug-ins are installed and properly licensed on the Avid|DS

RP station.

What can I do to test the network access between my Avid|DS

workstation and RP station?

Using Command Prompt (DOS window):

• Type PING followed by the IP Address of the other computer and press

Enter. If you can communicate with it, it will return the following:

C:\>ping 192.100.10.01

Pinging 192.100.10.01 with 32 bytes of data:

Reply from 152.165.50.251: bytes=32 time<10ms TTL=128

Ping statistics for 152.165.50.251:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

Otherwise the ping command will return “timed out” error lines if the

computer is not available or “Unknown host” if the host does not exist.

•Type NET SHARE and press Enter to display all shared locations,

including the required Avid|DS shared folders.

•Type IPCONFIG and press Enter to display the current network

configuration.