Warranty

9. Better Business Bureau (BBB)

AUTO LINE program

Your satisfaction is important to Ford Motor Company and to your dealer.

Experience has shown that our customers have been very successful in

achieving satisfaction by following the three-step procedure outlined on

the front page of this booklet. However, if your warranty concern has not

been resolved using the three-step procedure, you may be eligible to

participate in the BBB AUTO LINE program.

The BBB AUTO LINE program consists of two parts — mediation and

arbitration. Initially, the BBB will try to resolve your question or concern

through mediation. Mediation is a process through which a

representative of the BBB will contact the parties and explore options

for settlement of your claim. If mediation is not successful, customers

with eligible claims may participate in the BBB AUTO LINE arbitration

process. An arbitration hearing will be scheduled so that you can present

your case in an informal setting before an impartial person. The

arbitrator will consider the testimony provided and make a decision after

the hearing. You are not bound by the decision unless you choose to

accept it, in which case Ford must abide by the accepted decision as

well. If the arbitrator has decided in your favor and you accept the

decision, the BBB AUTO LINE program will contact you to ensure that

Ford has complied with the decision in a timely manner. Disputes

submitted to the BBB AUTO LINE program are usually decided within

forty days after you file your claim with the BBB.

To file a claim with BBB AUTO LINE, you will be asked for your name

and address, information about your vehicle, information about your

concerns and any steps you have already taken to try to resolve them.

You can get more information by calling BBB AUTO LINE at

1-800-955-5100, or writing to:

BBB AUTO LINE

4200 Wilson Boulevard, Suite 800

Arlington, Virginia 22203-1833

NOTE: Ford Motor Company reserves the right to change eligibility

limitations, modify procedures, or to discontinue this process at any time

without notice and without obligation.