Warranty

11. State warranty enforcement laws

These state laws - sometimes called lemon laws - allow owners to receive

a replacement vehicle or a refund of the purchase price, under certain

circumstances. The laws vary from state to state.

To the extent your state law allows, Ford Motor Company requires that

you first send us a written notification of any defects or non-conformities

that you have experienced with your vehicle. (This will give us the op-

portunity to make any needed repairs before you pursue the remedies

provided by your state’s law.)

In all other states where not specifically required by state law, Ford Mo-

tor Company requests that you give us the written notice. Send your

written notification to:

Ford Motor Company

Customer Relationship Center

P.O. Box 6248

Dearborn, MI 48126

12. Important information about ambulance

conversions

Ford vehicles are suitable for producing ambulances only if equipped

with the Ford Ambulance Prep Package. In addition, Ford urges am-

bulance manufacturers to follow the recommendations of the Ford In-

complete Vehicle Manual and the Ford Truck Body Builders Layout

Book (and pertinent supplements).

Using a Ford vehicle without the Ford Ambulance Prep Package

to produce an ambulance could result in elevated underbody tem-

peratures, fuel overpressurization, and the risk of fuel expulsion

and fires. Such use also voids the Ford Bumper to Bumper War-

ranty and may void the Emissions Warranties.

You may determine whether the vehicle is equipped with the Ford Am-

bulance Prep Package by inspecting the information plate on the driv-

er’s rear door pillar.