Your satisfaction is our #1 goal. If you have questions or concerns with your vehicle, we suggest you follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership. 2. If the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Relationship Center.
Table of Contents 1. INTRODUCTION 1 2. IMPORTANT INFORMATION YOU SHOULD KNOW 1 If You Need Customer Assistance 1 Know When Your Warranty Begins 1 Check Your Vehicle 2 Maintain Your Vehicle Properly 2 Who Pays For Warranty Repairs? 2 Do Warranties Apply In Other Countries? 3 3.
What Is Covered? 17 What Is Not Covered? 18 6. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES 19 Quick Reference: Emissions Warranty Coverage 19 Explanation Of California Emissions Warranties 20 What Is Covered? 22 What Is Not Covered? 23 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 24 8. FORD EXTENDED SERVICE PLAN 27 9. BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM 28 10.
1. Introduction Ford Motor Company and your selling dealer thank you for selecting one of our quality products. Our commitment to you and your vehicle begins with quality protection and service. When you need warranty repairs, your selling dealer would like you to return to it for that service, but you may also take your vehicle to another Ford Motor Company dealership authorized for warranty repairs.
CHECK YOUR VEHICLE We try to check vehicles carefully at the assembly plant and the dealership, and we usually correct any damage to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip past us, and a customer may find that a vehicle was damaged before he or she took delivery. If you see any damage when you receive your vehicle, notify your dealership within one week.
Some states and/or local governments may require a tax on a portion of warranty repairs. Where applicable law allows, the tax must be paid by you, the owner of the vehicle. During the Bumper to Bumper Warranty period, dealers may receive instructions to provide no-cost, service-type improvements - not originally included in your Scheduled Maintenance Guide - intended to increase your overall satisfaction with your vehicle.
3. The New Vehicle Limited Warranty for your 2007-model vehicle LIMITATIONS AND DISCLAIMERS All of the warranties in this booklet are subject to the following limitations and disclaimers: The warranties in this booklet are the only express warranties applicable to your vehicle. Ford does not assume or authorize anyone to assume for it any other obligation or liability in connection with your vehicle or these warranties.
You may not bring any warranty-related claim as a class representative, a private attorney general, a member of a class of claimants or in any other representative capacity. Ford shall not be liable for any damages caused by delay in delivery or furnishing of any products and/or services. You may have some implied warranties.
You are required to submit your warranty dispute to the BBB AUTO LINE before exercising rights or seeking remedies under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent permitted by the applicable state ‘‘Lemon Law’’, you are also required to submit your warranty dispute to the BBB AUTO LINE before exercising any rights or seeking remedies under the ‘‘Lemon Law’’.
For more details on coverage, see: ➡ What is Covered? (pages 7-9) ➡ What is Not Covered? (pages 10-12) WHAT IS COVERED? Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights. You may have other rights that vary from state to state.
Nothing in this warranty should be construed as requiring defective parts to be replaced with parts of a different type or design than the original part, so long as the vehicle functions properly with the replacement part. Moreover, Ford and its authorized dealers are entitled to a reasonable time and a reasonable number of attempts within which to diagnose and repair any defect covered by this warranty. In certain instances, Ford may authorize repairs at other than Ford dealer facilities.
Normal tire wear or damage is not reimbursable. See page 12 for details of what is not covered. Extended warranty coverage periods are available for certain vehicle parts and conditions. Specifically, (1) Your vehicle’s Powertrain components are covered for five years or 60,000 miles, whichever occurs first.
are covered during this extended coverage period: high-voltage battery, electronically controlled continuously variable transmission and the DC/DC converter. Note: Some components may also be covered by the Emissions Warranties.
Damage Caused by Use and/or the Environment The New Vehicle Limited Warranty does not cover surface rust, deterioration and damage of paint, trim, upholstery, and other appearance items that result from use and/or exposure to the elements. You, as the owner, are responsible for these items.
• wheel alignments and tire balancing (unless required by a warranty repair) will be provided during the first 12 months or 12,000 miles in service, whichever occurs first • Brake pad/lining replacements will be provided during the first 12 months or 18,000 miles in service, whichever occurs first Tire Wear or Damage The New Vehicle Limited Warranty does not cover normal wear or worn out tires.
4. In addition ... ROADSIDE SERVICE ASSISTANCE Your vehicle is covered by the complimentary Ford Roadside Assistance Program (unless you are driving a daily rental unit).
5. Federal requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements.
EMISSIONS DEFECTS WARRANTY COVERAGE During the warranty coverage period, Ford Motor Company warrants that: • your vehicle or engine is designed, built, and equipped to meet - at the time it is sold - the emissions regulations of the U.S. Environmental Protection Agency (EPA). • your vehicle or engine is free from defects in factory-supplied materials or workmanship that could prevent it from conforming with applicable EPA regulations.
Under Emissions Performance Warranty Coverage, Ford Motor Company will repair, replace, or adjust - with no charge for labor, diagnosis, or parts - any emissions control device or system, if you meet all of the following conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner Guide, the Scheduled Maintenance Guide, and this booklet.
WHAT IS COVERED? These parts are covered by both the Emissions Defects Warranty and the Emissions Performance Warranty.
Important Information About List of Parts Also covered by the two emissions warranties are all emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors, non diesel fuel lines, and wiring harnesses that are used with components on the list of parts, above.
6. California requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows the coverage Ford Motor Company provides under the emissions control warranty to owners of vehicles certified for sale in California, (your Vehicle Emissions Control Information label will indicate certified for sale in California or conforms to California regulations) and registered in California, Connecticut, Maine, Massachusetts, New Jersey, New York, Rhode Island, or Vermont.
EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES Your Warranty Rights and Obligations (Applicable if your vehicle is certified for sale in California and registered in California, Connecticut, Maine, Massachusetts, New Jersey, New York, Rhode Island, or Vermont.) The California Air Resources Board and Ford Motor Company are pleased to explain the emission control system warranty on your 2007model vehicle.
Owner’s Warranty Responsibilities As the vehicle owner, you are responsible for the performance of the required maintenance listed in your owner’s manual. Ford Motor Company recommends that you retain all receipts covering maintenance on your vehicle, but Ford cannot deny warranty coverage solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance. You are responsible for presenting your vehicle to a Ford Motor Company dealer as soon as a problem exists.
WHAT IS COVERED? The parts on the following list are covered by the Defects Warranties.
Important Information about List of Parts Also covered by this warranty are all emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors, non diesel fuel lines, and wiring harnesses that are used with components on the list of parts above. Concerning parts that should be replaced on a certain maintenance schedule: these parts remain under warranty until the first required replacement time that is specified in your Owner Guide and the Scheduled Maintenance Guide.
7. Additional information about your emissions warranty coverage, under Federal and California requirements HOW DO I GET WARRANTY SERVICE? To get service under your emissions warranties, take your vehicle to any Ford Motor Company dealer as soon as possible after illumination of the Malfunction Indicator Light or it has failed an EPA-approved test or a California Smog Check inspection. Be sure to show the dealer the document that says your vehicle has failed the test.
exceed Ford’s suggested retail price for the warranted parts that are replaced and labor charges based on Ford’s recommended time allowance for the warranty repair and the geographically appropriate hourly rate. WHAT REPLACEMENT PARTS SHOULD I USE? Ford Motor Company recommends that you use genuine Ford replacement parts. However, when you are having non-warranty work done on your vehicle, you may choose to use non-Ford parts.
PROPER MAINTENANCE PRESERVES YOUR WARRANTY If you do not maintain your vehicle properly, Ford may have the right to deny you warranty coverage. To have repairs made under this warranty, you may have to show that you have followed Ford’s instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work.
8. Ford Extended Service Plan MORE PROTECTION FOR YOUR VEHICLE You can get more protection for your new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP service contracts are backed by Ford Motor Company or subsidiaries of Ford Motor Company (Ford Motor Service Company or the American Road Insurance Company).
9. Better Business Bureau (BBB) AUTO LINE program Your satisfaction is important to Ford Motor Company and to your dealer. Experience has shown that our customers have been very successful in achieving satisfaction by following the three-step procedure outlined on the front page of this booklet. However, if your warranty concern has not been resolved using the three-step procedure, you may be eligible to participate in the BBB AUTO LINE program.
10. State warranty enforcement laws These state laws - sometimes called “lemon laws” - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws vary from state to state. To the extent your state law allows, Ford Motor Company requires that you first send us a written notification of any defects or non-conformities that you have experienced with your vehicle.
