Warranty

11. State warranty enforcement laws

These state laws - sometimes called “lemon laws” - allow owners to re-

ceive a replacement vehicle or a refund of the purchase price, under cer-

tain circumstances. The laws vary from state to state.

To the extent your state law allows, Ford Motor Company requires that

you first send us a written notification of any defects or non-conformities

that you have experienced with your vehicle. (This will give us the op-

portunity to make any needed repairs before you pursue the remedies

provided by your state’s law.)

In all other states where not specifically required by state law, Ford Mo-

tor Company requests that you give us the written notice.

Send your written notification to:

Ford Motor Company

Customer Relationship Center

16800 Executive Plaza Drive

P.O. Box 6248

Dearborn, MI 48121