Warranty

10. Dispute Settlement Board
DO YOU NEED THE DISPUTE SETTLEMENT BOARD?
Your satisfaction is important to Ford Motor Company and to your dealer.
Experience has shown that our customers have been very successful in
achieving satisfaction by following the three-step procedure outlined on
the front page of this booklet.
However, if your warranty concern has not been resolved using the
three-step procedure, you may be eligible to participate in the Dispute
Settlement Board, an informal, cost-free alternative process for resolving
disputes.
A warranty dispute must be submitted to the Dispute Settlement Board
before taking action under the Magnuson-Moss Warranty Act, or to the
extent allowed by state law, before pursuing replacement or repurchase
remedies provided by certain state laws. This dispute handling procedure
is not required prior to enforcing state-created rights or other rights
which are independent of the Magnuson-Moss Warranty Act or state re-
placement or repurchase laws.
HOW DOES THE BOARD WORK?
The Dispute Settlement Board offers a free independent process for re-
solving warranty disputes. You may apply to the Board if you are an eli-
gible owner of a Ford Motor Company vehicle in the United States.
For details, please refer to your Owner Guide. For a
brochure/application, speak to your dealer or write to:
Dispute Settlement Board
P.O. Box 1424
Waukesha, WI 53187-1424
1-800-428-3718
NOTE: The Dispute Settlement Board may not be available in all states.
Ford Motor Company reserves the right to change eligibility limitations,
modify procedures, and/or to discontinue this process at any time with-
out notice and without obligation.
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