Owner's Manual

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[HS03500(ALL)05/96] The Dispute Settlement Board (U.S. Only)
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[HS03600(ALL)05/96]
The Dispute Settlement Board is:
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[HS03700(ALL)05/96]
■ an independent, third-party arbitration program for warranty
disputes
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[HS03800(ALL)05/96]
■ available free to owners and lessees of qualifying Ford Motor
Company vehicles
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[HS03900(ALL)05/96]
The Dispute Settlement Board may not be available in all states.
Ford Motor Company reserves the right to change eligibility
limitations, modify procedures and/or discontinue this service
without notice and without incurring obligations.
[HS04000(ALL)05/96]
What kinds of cases does the Board review?
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[HS04100(ALL)05/96]
The Board reviews all warranty performance complaints on
Ford, Mercury and Lincoln cars and Ford and Mercury light
trucks under the new vehicle limited warranty that have not
been resolved by either a dealer or Ford Motor Company,
except those involving:
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[HS04200(ALL)05/96]
■ a non-Ford product
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[HS04300(ALL)05/96]
■ a non-Ford dealership
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[HS04400(ALL)05/96]
■ a vehicle sales transaction
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[HS04500(ALL)05/96]
■ request for reimbursement of consequential expenses.
Expenses incidental to the warranty complaint being
reviewed are eligible for consideration
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[HS04600(ALL)05/96]
■ items not covered by the new vehicle limited warranty
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[HS04700(ALL)05/96]
■ items covered by a service contract
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[HS04800(ALL)05/96]
■ alleged liability claims
File:14vxhsn.ex
Update:Thu May 30 09:59:49 1996