Warranty

10. Dispute settlement board
DO YOU NEED THE DISPUTE SETTLEMENT BOARD?
Your satisfaction is important to Ford Motor Company and to your dealer.
Experience has shown that our customers have been very successful in
achieving satisfaction by following the three-step procedure outlined on
the outlined on the inside cover of this booklet.
However, if your warranty concern has not been resolved using the
three-step procedure, you may be eligible to participate in the Dispute
Settlement Board, an informal, alternative process for resolving disputes.
A warranty dispute must be submitted to the Dispute Settlement Board
before taking action under the Magnuson-Moss Warranty Act, or to the
extent allowed by state law, before pursuing replacement or repurchase
remedies provided by certain state laws. This dispute handling procedure
is not required prior to enforcing state created rights or other rights
which are independent of the Magnuson-Moss Warranty Act or state
replacement or repurchase laws.
HOW DOES THE BOARD WORK?
The Dispute Settlement Board offers a voluntary, free, independent
process for resolving warranty disputes. You may apply to the Board if
you are and eligible owner of a Ford Motor Company vehicle in the
United States.
For more details, please refer to your Customer Assistance Guide. For
a brochure/application, speak to your dealer or write to:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120
NOTE: The Dispute Settlement Board program may not be available in
all states. For Motor Company reserves the right to change eligibility
limitations, modify procedures and discontinue this program at any time
without notice and without obligation per applicable state law.
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