Owner's Manual

238
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How does the Board Work?
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The Board consists of:
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■ three consumer representatives
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■ a Ford or Lincoln/Mercury dealer
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Consumer candidates for Board membership are recruited and
trained by an independent consulting firm. Dealers are chosen
because of their business leadership qualities.
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What the Board needs
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To have your case reviewed you must complete the application
in the DSB brochure and mail it to the address provided on the
application form.
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Your application is reviewed and, if it is determined to be
eligible, you will receive an acknowledgment indicating:
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■ the file number assigned to your application
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■ the toll-free phone number of the DSB’s independent
administrator
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Your dealership and a Ford Motor Company representative are
asked to submit statements at this time.
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To review your case properly, the Board needs the following
information:
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■ legible copies of all documents and maintenance or repair
orders relevant to the case
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■ the year, make, model and Vehicle Identification Number
(VIN) listed on your vehicle ownership license
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■ the date of repair(s) and mileage at the time of occurrence(s)
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■ the current mileage
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■ the name of the dealer who sold or serviced the vehicle
File:14cdhsz.ex
Update:Fri May 24 08:28:00 1996