Owner's Manual

Customer Assistance
237
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What Kinds of Cases Does the Board Review?
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The Board reviews all warranty performance complaints on
Ford, Mercury and Lincoln cars and Ford and Mercury light
trucks under the new vehicle limited warranty that have not
been resolved by either a dealer or Ford Motor Company,
except those involving:
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■ a non-Ford product
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■ a non-Ford dealership
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■ a vehicle sales transaction
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■ request for reimbursement of consequential expenses.
Expenses incidental to the warranty complaint being
reviewed are eligible for consideration
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■ items not covered by the new vehicle limited warranty
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■ items covered by a service contract
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■ alleged liability claims
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■ property damage where the damage is significant when
compared to the economic loss alleged under the warranty
dispute
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■ cases currently in litigation
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■ vehicles not used primarily for family, personal or household
purposes (except in states where the Dispute Settlement
Board is required to review commercial vehicles)
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Complaints involving vehicles in which applicable new vehicle
limited warranties have expired at receipt of your application
are not eligible. Eligibility may differ according to state law. For
example, see the unique brochures for California and Wisconsin
purchasers/lessees.
File:14cdhsz.ex
Update:Fri May 24 08:28:00 1996