Owner's Manual

Customer Assistance
181
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[HS05300(ALL)04/95]
To review your case properly, the Board needs the following
information:
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[HS05400(ALL)04/95]
■ legible copies of all documents and maintenance or repair
orders that relate to the case
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[HS05500(ALL)04/95]
■ the year, make, model, and vehicle identification number
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[HS05600(ALL)04/95]
■ the date you bought your vehicle
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[HS05700(ALL)04/95]
■ the date of repair and the mileage at the time of repair
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[HS05800(ALL)04/95]
■ the current mileage
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[HS05900(ALL)04/95]
■ the name of the dealer who sold you the vehicle or who
serviced your vehicle
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[HS06000(ALL)04/95]
■ a brief description of your unresolved complaint
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[HS06100(ALL)05/95]
■ a brief summary of actions that were taken with the dealer
and Ford Motor Company
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[HS06200(ALL)05/95]
■ the names (if known) of all people you contacted at the
dealership
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[HS06300(ALL)04/95]
■ a description of the action you want done to resolve your
concern.
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[HS06310(ALL)04/95]
Should your application NOT qualify for review, an explanation
will be mailed to you.
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[HS06320(ALL)04/95] Reporting Safety Defects (U.S. Only)
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[HS06340(ALL)01/95]
If you believe that your vehicle has a defect which could cause
a crash or could cause injury or death, you should immediately
inform the National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Ford Motor Company.
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[HS06360(ALL)01/95]
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a
group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual
problems between you, your dealer, or Ford Motor Company.
File:cdhsz.ex
Update:Fri Feb 23 11:03:01 1996