Installation Instructions

Troubleshooting.
Warranty.
Parts Replacement.
WARNING: Failure to disconnect power supply
prior to troubleshooting any wiring issues may
result in serious injury.
page 9
Problem: Fan fails to operate.
Solutions:
1. Check wall switch to fan/wall control.
2. Check to be sure wall control (optional use) is wired
properly.
3. Check to be sure fan is wired properly.
4. Learning process between fan, handheld remote
control and, if applicable, wall control may not have
been successful and code was not activated. Turn off
power and repeat instructions in Section 11 (page 8).
5. Check that red light on handheld remote control
turns on when a button is pressed indicating that the
battery is good.
Problem: Light kit not lighting.
Solutions:
1. Check wall switch to fan/wall control.
2. Check that wires in canopy are wired properly.
3. Verify that male and female plugs in LED light kit are
connected properly.
4. Learning process between fan, handheld remote
control and, if applicable, wall control may not have
been successful and code was not activated. Turn off
power and repeat instructions in Section 11 (page 8).
Problem: Fan operates but light fails.
Solutions:
1. Check that wires in canopy are wired properly.
2. Verify that male and female plugs in LED light kit are
connected properly.
Problem: Fan and light fail to operate with wall control
(optional) and/or handheld remote control.
Solutions:
1. Check battery power in handheld remote control.
2. Learning process between fan, handheld remote
control and, if applicable, wall control may not have
been successful and code was not activated. Turn off
power and repeat instructions in Section 11 (page 8).
3. If using optional wall control, check that battery in
wall control is still good.
Problem: Fan wobbles.
Solutions:
1. Use the balancing kit in one of the hardware packs. If
no blade balancing kit is provided, please call Customer
Support, 1-800-486-4892, to request one.
2. Carefully lower motor housing and verify that
mounting plate is secure.
3. Check to be sure motor housing is turned completely
and that mounting plate screws are secure.