Installation Guide

Troubleshooting.
page 11
Problem: Fan fails to operate.
Solutions:
1. Check power to wall switch/wall control.
2.Verify that wall control (optional use) is wired properly.
3. Check to be sure fan is wired properly.
4. Learning process between fan, handheld remote
control and, if applicable, wall control may not have
been successful and code was not activated. Turn off
power and repeat instructions for SET button in
Section 11 (page 9).
5. Check that red light on handheld remote control turns
on when a button is pressed indicating that the battery
is good.
Problem: Light kit (optional) not lighting.
Solutions:
1. Check wall switch to fan/wall control.
2. Check that wires in canopy are wired properly.
3. Verify that male and female plugs are connected
properly in LED light kit.
4. Learning process between fan, handheld remote
control and, if applicable, wall control may not have
been successful and code was not activated. Turn off
power and repeat instructions for SET button in
Section 11 (page 9).
Problem: Fan operates but light fails (if applicable).
Solutions:
1. Check to be sure wires in canopy are wired properly.
2. Verify that male and female plugs are connected
properly in LED light kit.
Problem: Fan and light fail to operate with handheld
remote control and/or wall control.
Solutions:
1. Check battery power to handheld remote control
and/or wall control.
2. Learning process between fan, handheld remote
control and, if applicable, wall control may not have
been successful and code was not activated. Turn off
power and repeat instructions for SET button in
Section 11 (page 9).
3. If using optional wall control, check that battery in
wall control is still good.
Problem: Fan wobbles.
Solutions:
1. Check to be sure set screw(s) on motor housing yoke
is (are) tightened securely.
2. Check to be sure set screw on hanging ball is
tightened securely.
Warranty.
WARNING: Failure to disconnect power supply prior to
troubleshooting any wiring issues may result in serious
injury.
LIFETIME WARRANTY
1-YEAR WARRANTY: We will replace or repair any fan
which has faulty performance due to a defect in material or
workmanship.
5-YEAR WARRANTY: We will repair or replace at no charge
to the original purchaser any fan motor that fails to
operate satisfactorily when failure
results from normal use.
6-YEAR to LIFETIME LIMITED WARRANTY: We will repair
the fan, at no charge for labor only to the original
purchaser, if the fan motor fails to operate satisfactorily
when failure results from normal use. Parts used in the
repair will be billed to the purchaser at prevailing prices at
time of repair.
The purchaser shall be responsible for all costs incurred
in the removal, reinstallation and shipping of the product
for repairs.
This warranty does not apply when damage from
mechanical, physical, electrical or water abuse results in
causing the malfunction. Deterioration of finishes or other
parts due to time or exposure to salt air is specifically
exempted under this warranty.