User's Guide Part 3

PureWave Quantum 6600 User Guide v2.1
Page 168
Obtaining Warranty Service
Customer must contact the Company, by sending an e-mail to [e-mail] to obtain warranty
service authorization. When contacting PureWave for support, please be prepared to provide the
product description and serial number and a description of the problem. The Customer will be expected
to complete a “Return Material Authorization (RMA)” form to initiate the request. Full instructions as to
how to complete and where to send the form are provided on the form. Date of proof of purchase from
PureWave will be required.
Products returned to PureWave Inc must be pre-authorized by PureWave with a Return Material
Authorization (RMA) number and sent prepaid and packaged appropriately for safe shipment. The
Customer requesting the RMA will be the exporter. The exporter is responsible to ship RMA equipment
to PureWave’s address and has to bear the cost and risk involved in bringing the goods to PureWave’s
location.
Risk of loss in return shipment will be borne by Customer, and it is recommended that returned goods
be insured and/or sent by a method that provides for tracking of the package. Responsibility for loss or
damage does not transfer to PureWave until the returned item is received by PureWave. Provided that
PureWave determines that the item is actually defective, the repaired or replaced item will be shipped
to Customer, at PureWave's expense, (1) not later than thirty (30) days after PureWave receives the
defective product or (2) to the terms of a separate written agreement with PureWave.
If the allegedly non-conforming Product is not received by PureWave within thirty (30) days of Customer
initiating the RMA request, the RMA process for that Product will be deemed cancelled.
You may also obtain the status of their RMA request(s) by sending an e-mail to [e-mail]
referencing their assigned RMA Number(s).
No product will be accepted for repair or replacement by PureWave without a RMA number. The
product must be returned to PureWave, properly packaged to prevent damage, shipping and handling
charges prepaid, with the RMA number prominently displayed on the outside of the container. If
PureWave determines that a returned product is not defective or is not covered by the terms of the
warranty, the Customer will be charged a service charge and return shipping charges.
Table 21 summarizes the conditions and charges that PureWave reserves the right to levy.