User's Guide

Quantum 2200 Installation Guide v2.1
Page 42
Appendix B Warranty Statements
Hardware
PureWave, Inc (“PureWave” or the “Company”) warrants to the end-user (“Customer”) that this
hardware product will conform in all material respects to the specifications provided with the hardware
and will be free from defects in workmanship and materials, under normal use and service, for a period
of 365 days from the date of original shipment by PureWave.
PureWave's sole obligation under this limited warranty shall be, at PureWave's option, to repair the
defective product or part, deliver to Customer an equivalent product or part to replace the defective
item, or if neither of the two foregoing options is reasonably possible, refund to Customer the purchase
price paid for the defective product. All products that are replaced will become the property of
PureWave. Replacement products may be new or reconditioned. PureWave's obligations hereunder
are conditioned upon the returned of affected articles in accordance with PureWave's Return Material
Authorization (RMA) procedures.
Subject to the limitations and conditions herein and in the Supply Agreement, after Customer has
completed the steps outlined below, PureWave will evaluate each returned Product and will use
reasonable commercial efforts to either, in its discretion, repair or replace products confirmed by
PureWave as non-conforming that are covered under the warranty provided in the Supply Agreement.
PureWave shall be responsible for shipping the repaired or replaced Product to Customer. PureWave
will use reasonable commercial efforts to ship repaired or replacement Product within thirty (30)
business days of its receipt, however, the allegedly non-conforming Product must be received by
PureWave before any replacement unit will be shipped.
The above warranty will also apply to any replaced or repaired product for 90 days from the date of
shipment from PureWave of the replaced or repaired product, or the remainder of the initial warranty
period, whichever is longer.
Software
PureWave warrants to the Customer that for a period of ninety (90) days from your receipt of the
Product (the “Warranty Period”) the Software will perform substantially in accordance with the
Documentation.
If the Software fails to comply with the warranty set forth above, your exclusive remedy will be, at the
option of PureWave (i) a reasonable effort by PureWave to make the Software perform substantially in
accordance with the Documentation, or (ii) return of the purchase price. This limited warranty applies
only if you return all copies of the Product, together with proof of purchase, to PureWave during the
Warranty Period.