Quick Start Guide

Designed for Operators, by Operators
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to Mercury’s address and has to bear the cost and risk involved in bringing the goods to Mercury’s
location.
Risk of loss in return shipment will be borne by Customer, and it is recommended that returned goods be
insured and/or sent by a method that provides for tracking of the package. Responsibility for loss or
damage does not transfer to Mercury until the returned item is received by Mercury. Provided that
Mercury determines that the item is actually defective, the repaired or replaced item will be shipped to
Customer, at Mercury's expense, (1) not later than thirty (30) days after Mercury receives the defective
product or (2) to the terms of a separate written agreement with Mercury.
If the allegedly non-conforming Product is not received by Mercury within thirty (30) days of Customer
initiating the RMA request, the RMA process for that Product will be deemed cancelled.
You may also obtain the status of their RMA request(s) by sending an e-mail to
[e-mail] referencing their assigned RMA Number(s).
No product will be accepted for repair or replacement by Mercury without a RMA number. The product
must be returned to Mercury, properly packaged to prevent damage, shipping and handling charges
prepaid, with the RMA number prominently displayed on the outside of the container. If Mercury
determines that a returned product is not defective or is not covered by the terms of the warranty, the
Customer will be charged a service charge and return shipping charges.
RMA Related Issue
Under Warranty
Repair and return
No charge, Mercury Networks pays
Shipment of unit to Mercury Networks
Customer pays
Regular shipment to customer
No charge, Mercury Networks pays
Expedited shipment to customer
Customer pays the additional cost of the expedited
shipping
No fault found
Mercury Networks reserves the right to levy a charge
Warranty for repaired and/or replaced product
Remainder of the original warranty or 90 days
Table 21 Summary of Mercury RMA Conditions and Changes
Assistance
For assistance, contact your nearest Mercury Networks Sales and Service office. Additional information is
available on the Mercury Networks website at http://www.mercurynets.com.
For Customer Service call: [phone], or Email: [e-mail].