Quick Start Guide

Designed for Operators, by Operators
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No Fault Found
Notwithstanding sections above, if Mercury cannot duplicate any alleged non-conformity, the Product
will be returned to the Customer as "No Fault Found." Mercury reserves the right to charge a testing fee
in connection with a returned product that Mercury determines as “No Fault Found,” and any such
payment must be received by Mercury prior to return shipment of the applicable Product to Customer.
Warranty Limitations
Mercury’s warranties do not apply to any product (hardware or software) which has (a) been subjected
to abuse, misuse, neglect, accident, or mishandling, (b) been opened, repaired, modified, or altered by
anyone other than Mercury, (c) been used for or subjected to applications, environments, or physical or
electrical stress or conditions other than as intended and recommended by Mercury, (d) been improperly
stored, transported, installed, or used, or (e) had its serial number or other identification markings altered
or removed.
Warranty Disclaimer
PURWAVE’S SPECIFIC WARRANTIES SUMMARIZED ABOVE ARE THE ONLY WARRANTIES GIVEN BY
MERCURY WITH RESPECT TO ITS PRODUCTS (HARDWARE AND SOFTWARE) AND ARE GIVEN IN LIEU OF
ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR ARISING BY CUSTOM,
TRADE USAGE, OR COURSE OF DEALING, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND MERCURY DISCLAIMS ANY AND ALL
OTHER WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW. Without limiting the generality of
the foregoing sentence, Mercury makes no warranty or representation, either expressed or implied, as
to, and disclaims all liability and responsibility for, (a) the operation, compliance, labeling, or packaging of
any of its products under the laws of any jurisdiction outside of the United States of America and (b) the
regulatory compliance of any products in any jurisdiction in which it has not specifically identified
compliance or the use of any product in any jurisdiction in any manner other than as contemplated in the
regulatory certifications and approvals for that product in that jurisdiction. To the extent an implied
warranty cannot be excluded, such warranty is limited in duration to the warranty period. The disclaimer
and exclusion apply even if the express warranty fails of its essential purpose.
Obtaining Warranty Service
Customer must contact the Company, by sending an e-mail to [e-mail] to obtain
warranty service authorization. When contacting Mercury for support, please be prepared to provide the
product description and serial number and a description of the problem. The Customer will be expected
to complete a “Return Material Authorization (RMA)” form to initiate the request. Full instructions as to
how to complete and where to send the form are provided on the form. Date of proof of purchase from
Mercury will be required.
Products returned to Mercury Inc. must be pre-authorized by Mercury with a Return Material
Authorization (RMA) number and sent prepaid and packaged appropriately for safe shipment. The
Customer requesting the RMA will be the exporter. The exporter is responsible to ship RMA equipment