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Appendix C Limited Warranty Statements
Hardware
Mercury, Inc. (“Mercury” or the “Company”) warrants to the original end-user (“Customer”) that this
hardware product will conform in all material respects to the specifications provided with the hardware
and will be free from defects in workmanship and materials, under normal use and service, for a period
of 365 days from the date of original shipment by Mercury.
Mercury's sole obligation under this limited warranty shall be, at Mercury's option, to repair the defective
product or part, deliver to Customer an equivalent product or part to replace the defective item, or if
neither of the two foregoing options is reasonably possible, refund to Customer the purchase price paid
for the defective product. All products that are replaced will become the property of Mercury.
Replacement products may be new or reconditioned. Mercury's obligations hereunder are conditioned
upon the returned of affected articles in accordance with Mercury's Return Material Authorization (RMA)
procedures.
The above warranty will also apply to any replaced or repaired product for 90 days from the date of
shipment from Mercury of the replaced or repaired product, or the remainder of the initial warranty
period, whichever is longer.
Software
Mercury warrants to the Customer that for a period of ninety (90) days from your receipt of the Product
as demonstrated by written records (the “Warranty Period”) the Software will perform substantially in
accordance with the Documentation.
If the Software fails to comply with the warranty set forth above, your exclusive remedy will be, at the
option of Mercury (i) a reasonable effort by Mercury to make the Software perform substantially in
accordance with the Documentation, or (ii) return of the purchase price. This limited warranty applies
only if you return all copies of the Product, together with proof of purchase, to Mercury during the
Warranty Period.
This limited warranty is VOID if failure of the Software is due to modification of the Software not made by
Mercury, or the abuse or misapplication of the Software.
MERCURY DOES NOT WARRANT THAT THE SOFTWARE IS ERROR FREE, THAT THE
CUSTOMER WILL BE ABLE TO OPERATE THE SOFTWARE WITHOUT PROBLEMS OR
INTERRUPTIONS OR THAT THE SOFTWARE OR ANY EQUIPMENT, SYSTEM OR NETWORK ON WHICH THE
SOFTWARE IS USED WILL BE FREE OF VULNERABILITY TO INTRUSION OR ATTACK.
Additional Conditions
Notwithstanding anything else herein or otherwise, Mercury reserves the right to establish amendments
to its RMA Policy from time to time. Further, Mercury Technical Support may prefer to troubleshoot the
wireless link with an onsite Customer technician while the Products are in their original non-conforming
state. This process might assist Customer in understanding and troubleshooting the issue. If Mercury was
not afforded the opportunity to troubleshoot an allegedly non-conforming Product in original non-
conforming state, Mercury may approve or reject an RMA request in its sole discretion.