User's Manual

the date of shipment from PureWave, the Customer may request that the unit be considered as
an “Out Box Failure (OBF) or “Dead on Arrival (DOA).
PureWave will consider an OBF or DOA as being eligible to be considered for an advance
replacement request. The conditions for such a request are as outlined below in section Error!
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1.4.9 Advanced Replacement
In some unique situations, PureWave may consider, at its sole discretion on a case-by-case
basis, an advance replacement request for a non-conforming Product that is still covered under
its warranty period.
1.4.9.1 Conditions
The following conditions apply to advance replacements:
(i) PureWave has a suitable “equivalent” replacement unit available.
(ii) Customer’s network is experiencing a severe degradation or a complete outage.
(iii) Customer has complied with the RMA procedures provided herein
(iv) PureWave reserves the right to levy a charge for the processing and handling of the
advance replacement request. To waive this charge will be the sole discretion of the
Senior VP of Sales.
(v) If expedited shipping is required then Customer pays for all expedited shipping and
handling charges that are in excess of the regular shipment charges. To waive this
charge will be the sole discretion of the Senior VP of Sales.
(vi) When an advance replacement is provided and Customer fails to return the original
product to PureWave within fifteen (15) days after shipment of the replacement,
PureWave will charge the Customer for the replacement product, at list price.
(vii) The shipment of advance replacement products is subject to local legal requirements
and may not be available in all locations.
1.4.9.2 Replacement Timing
PureWave will use reasonable commercial efforts to ship advance replacement Products within
five (5) business days after PureWave’s confirmation that advance replacement is appropriate.
PureWave shall not be responsible for shipping delays if any of conditions herein are not met.
1.4.9.3 Out of Warranty
For products that are out of warranty, the repair of such products will be subject to a repair fee.
In addition, any request for the Advance Replacement of product that is out of warranty will be
subject to not only the repair fee but additional fees as well. Please contact PureWave for
further details.