User's Manual

received by PureWave. Provided that PureWave determines that the item is actually defective,
the repaired or replaced item will be shipped to Customer, at PureWave's expense, (1) not later
than thirty (30) days after PureWave receives the defective product or (2) to the terms of a
separate written agreement with PureWave.
If the allegedly non-conforming Product is not received by PureWave within thirty (30) days of
Customer initiating the RMA request, the RMA process for that Product will be deemed
cancelled.
1.4.7.1.2 RMA Status
Customer may also obtain the status of their RMA request(s) by sending an e-mail to
[e-mail] referencing their assigned RMA Number(s).
1.4.7.2 Customer Obligations
No product will be accepted for repair or replacement by PureWave without a RMA number.
The product must be returned to PureWave, properly packaged to prevent damage, shipping
and handling charges prepaid, with the RMA number prominently displayed on the outside of
the container. If PureWave determines that a returned product is not defective or is not
covered by the terms of the warranty, the Customer will be charged a service charge and return
shipping charges
The following table 1 is a summary of the conditions and charges that PureWave reserves the
right to levy.
RMA Related Under Warranty
Repair and return No charge, PureWave pays
Shipment of unit to PureWave Customer pays
Regular Shipment to Customer No charge, PureWave pays
Expedited shipment to Customer Customer pays the additional cost of the
expedited shipping
No Fault Found PureWave reserves the right to levy a
charge
Warranty for repaired and or replaced
product
Remainder of the original warranty or 90
days
Table 1 - Summary of PureWave RMA Conditions and Charges
1.4.8 Out of Box Failure (OBF) / Dead on Arrival (DOA)
In the event a product becomes entirely inoperable within the first forty-eight (48) hours of the
initial installation of the product, and such installation takes place within ninety (90) days after