User's Manual

and recommended by PureWave, (d) been improperly stored, transported, installed, or used, or
(e) had its serial number or other identification markings altered or removed.
1.4.6 Warranty Disclaimer
PURWAVE’S SPECIFIC WARRANTIES SUMMARIZED ABOVE ARE THE ONLY WARRANTIES GIVEN
BY PUREWAVE WITH RESPECT TO ITS PRODUCTS (HARDWARE AND SOFTWARE) AND ARE GIVEN
IN LIEU OF ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR
ARISING BY CUSTOM, TRADE USAGE, OR COURSE OF DEALING, INCLUDING WITHOUT
LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, AND PUREWAVE DISCLAIMS ANY AND ALL OTHER WARRANTIES TO THE MAXIMUM
EXTENT PERMITTED BY LAW. Without limiting the generality of the foregoing sentence,
PureWave makes no warranty or representation, either expressed or implied, as to, and
disclaims all liability and responsibility for, (a) the operation, compliance, labeling, or packaging
of any of its products under the laws of any jurisdiction outside of the United States of America
and (b) the regulatory compliance of any products in any jurisdiction in which it has not
specifically identified compliance or the use of any product in any jurisdiction in any manner
other than as contemplated in the regulatory certifications and approvals for that product in
that jurisdiction. To the extent an implied warranty cannot be excluded, such warranty is
limited in duration to the warranty period. The disclaimer and exclusion applies even if the
express warranty fails of its essential purpose.
1.4.7 Obtaining Warranty Service
1.4.7.1 RMA
1.4.7.1.1 RMA Number
Customer must contact the Company, by sending an e-mail to [e-mail] to obtain
warranty service authorization. When contacting PureWave for support, please be prepared to
provide the product description and serial number and a description of the problem. The
Customer will be expected to complete a “Return Material Authorization (RMA)” form to
initiate the request. Full instructions as to how to complete and where to send the form are
provided on the form. Date of proof of purchase from PureWave will be required.
Products returned to PureWave Inc must be pre-authorized by PureWave with a Return
Material Authorization (RMA) number and sent prepaid and packaged appropriately for safe
shipment. The Customer requesting the RMA will be the exporter. The exporter is responsible
to ship RMA equipment to PureWave’s address and has to bear the cost and risk involved in
bringing the goods to PureWave’s location.
Risk of loss in return shipment will be borne by Customer, and it is recommended that returned
goods be insured and/or sent by a method that provides for tracking of the package.
Responsibility for loss or damage does not transfer to PureWave until the returned item is