Operation Manual

Problems with the charging process
Problem
Possible causes/consequences and M Solutions
The charge socket flap
cannot be opened.
The charge socket flap is not unlocked.
X
Unlock the vehicle (Y page 81).
If the key battery is discharged:
X
Unlock the driver's door using the mechanical key (Y page 83).
or
X
Unlock the vehicle centrally from the inside (Y page 88).
The charge socket flap is unlocked, but the opening mechanism is
jammed.
X
Lock the vehicle and unlock it again.
If, after that, the opening mechanism is still jammed:
X
Consult a qualified specialist workshop.
The high-voltage battery
is not being charged.
The indicator lamp on the vehicle socket does not light up or flashes
red.
A malfunction has occurred during the initialization of the charging
process or during charging.
X
Disconnect the charging cable connector from the vehicle socket
and plug it back into the vehicle socket.
If the problem persists:
X
Use a different charging station.
or
X
Consult a qualified specialist workshop.
The high-voltage battery
is not charged during the
charging process when
connected to a power
socket.
The electrical outlet is faulty.
X
Have the electrical outlet checked to test if it is functioning prop-
erly.
or
X
Use a different electrical outlet.
The charging cable con-
nector cannot be
removed from the vehi-
cle socket.
The snap fastener on the charging cable connector is locked.
X
Press and hold the button on the charging cable connector. The
snap fastener on the vehicle socket is unlocked.
X
Remove the charging cable connector from the vehicle socket.
If the snap fastener on the charging cable connector is locked:
X
Press and hold the button on the charging cable connector and try
to release the lock.
Charging the high-voltage battery (PLUG-IN HYBRID vehicles)
175
Driving and parking
Z